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- Tasks: Lead the ICT Servicedesk to enhance IT services across the Trust.
- Company: Join a dedicated charity focused on improving community health through technology.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real difference in healthcare by optimising IT services for better patient care.
- Qualifications: Experience in IT service management and strong leadership skills required.
- Other info: Dynamic work environment with a focus on innovation and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the ICT Customer Services Manager role at Charity Society. Manage ICT Servicedesk services to support IT services Trustwide. Ensure effective coordination between IT teams and other Trust teams. Manage the provision of an IT procurement, billing and monitoring service including ordering and invoicing. Day to day management of Trusts IT incidents and requests to ITIL standards.
Assist in the development and maintenance of documentation and procedures. Ensure effective and efficient customer service. Produce timely and accurate reports on the performance of the ICT team and systems. Work with external suppliers to ensure the Trust achieves best value for money in the purchase of ICT equipment and services.
Develop and implement protocols and training procedures for Infrastructure support staff. Ensure effective documentation of ICT procedures and policies. Manage an inventory of ICT hardware and software. Ensure the Trust is able to meet its Service Level Agreements with 3rd party and other NHS organisations.
Assist in the implementation of audit requirements. Manage the provision of IT user accounts. Monitor and report on performance and targets of the customer services team. Ensure the correct and safe use of ICT equipment. Support the Trusts digital strategy. Management of departmental and non-clinical IT systems support.
Plan and manage the deployment of Trust wide projects. Develop and implement standards, policies and procedures for use with Health Informatics Developments and management of business continuity services and disaster recovery provision. Where required, develop and plan for any changes to requirements surrounding training, new work, changing practices etc.
Produce complex ad-hoc reports for all levels of Trust staff and external suppliers, where necessary adapt or provide new methods of interrogation and when requested provide an analysis at the required level. Manage the training needs and development needs of the ICT Servicedesk staff. Manage the effective delivery of IT services across the Trust.
Act as an escalation for the ICT Servicedesk team staff with incidents and requests. Assist with planning and support of BAU system and device upgrades. Ensure ITIL processes are followed. Support ICT users to investigate IT operational requirements functions that contribute to improvements in the application of IT and the development of new or changed processes/procedures and ICT Infrastructure.
Ensure RCAs are completed with the intention of identifying what went wrong, right and what can be done to improve the response in the future. Outcome of the review should also identify how to prevent the recurrence of the major problem. Travel to Trust sites as required to complete on-site tasks. Keep abreast of IT developments and technologies in order to effectively carry out the duties of the post and make recommendations for bringing benefits to our customers and improving service delivery.
ICT Customer Services Manager employer: Charity Society
Contact Detail:
Charity Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Customer Services Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. Practise common interview questions and think of examples that showcase your experience in ICT customer service management.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace ICT Customer Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICT Customer Services Manager role. Highlight your experience in managing IT services, coordinating teams, and ensuring customer satisfaction. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve improved service delivery or managed successful projects. This helps us see the impact you've made in previous roles.
Be Clear and Concise: When writing your application, keep it clear and concise. Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to track your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Charity Society
✨Know Your ITIL Inside Out
Since the role heavily involves ITIL standards, make sure you brush up on your ITIL knowledge. Be ready to discuss how you've applied these principles in past roles and how they can enhance service delivery.
✨Showcase Your Customer Service Skills
This position is all about effective customer service. Prepare examples of how you've managed customer expectations and resolved issues in previous jobs. Highlight your ability to communicate clearly and empathetically.
✨Be Ready for Technical Questions
Expect questions about ICT systems, procurement processes, and incident management. Familiarise yourself with the latest technologies and trends in the industry, as well as any specific tools or software mentioned in the job description.
✨Demonstrate Your Leadership Qualities
As a manager, you'll need to show that you can lead a team effectively. Prepare to discuss your experience in managing teams, developing training protocols, and how you've handled performance monitoring in the past.
