Accreditation Administration Assistant in Swindon

Duration: Temporary role, initially for 6 months

Pay: £14.80 per hour (London rate) / £13.55 per hour (outside London) + holiday pay

Hours: Approximately 8-12 hours per week

Location: Home-based, UK

Are you an organised administrator who enjoys problem-solving and helping people navigate processes? Charity People are delighted to be partnering with a professional membership association to recruit an Accreditation Administration Assistant. This is a fantastic opportunity to join a professional membership organisation during an exciting period of digital transformation. The Association has recently introduced a new online accreditation system and is looking for an adaptable administrator to help support applicants, manage queries and contribute to the ongoing improvement of processes and systems. The role offers genuine flexibility, making it ideal for someone seeking part-time work around other professional or personal commitments.

Key responsibilities

• Support the administration of accreditation applications
• Respond to applicant enquiries via email and online systems
• Carry out initial checks on applications and supporting documentation
• Maintain accurate records and update databases
• Identify and report recurring system issues and applicant challenges
• Support accreditation deadlines and peak submission periods
• Escalate complex queries where appropriate
• Contribute ideas for improving processes and applicant experience

You will have:

• Previous administration, customer service or membership support experience
• Excellent attention to detail
• Strong organisational skills
• Confidence using digital systems and databases
• Excellent written communication skills
• The ability to work independently and manage your own workload
• A proactive, solution-focused approach

Desirable experience

• Membership body or professional association administration
• Accreditation, compliance or qualifications administration
• CRM, database or case management systems
• Supporting members, volunteers or applicants

Working pattern

The role is highly flexible, with hours spread across the week according to workload. Some weeks will be busier than others, particularly in the lead-up to accreditation submission deadlines.

How to apply

We are looking to move quickly with this role, please send your CV as soon as possible. Closing date: Tuesday 28th July at 9:00. There will be a one-round online interview stage, with a view for the successful person to start as soon as possible. Laptop will be provided.

We want you to have every opportunity to demonstrate your skills, ability and potential. Please let us know if you require any adjustments to ensure the application process works for you.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.