At a Glance
- Tasks: Lead the CRM platform to maximise value and support digital transformation.
- Company: Join a globally renowned charity organisation with a focus on equity and inclusion.
- Benefits: Competitive salary, hybrid working, and a commitment to diversity.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact by enhancing technology services in a meaningful environment.
- Qualifications: Experience with Microsoft Dynamics and strong stakeholder engagement skills.
The predicted salary is between 68000 - 74000 £ per year.
Location: London (Hybrid working)
Salary: £68,000 – £74,000
Department: IT Service Operations
Charity People is proud to be partnering with a globally renowned organisation to recruit a Platform Owner (CRM). This is an exciting opportunity to take ownership of a critical technology platform, ensuring it delivers high-quality services and maximum value while supporting large-scale digital transformation. This role is ideal for a strategic, delivery-focused professional who thrives in complex environments and enjoys working at the intersection of technology, service management, and stakeholder engagement.
About the role
Working as a key member of the project team, the Platform Owner for CRM will have full responsibility for ensuring the Platform delivers as much value as possible. You will be responsible for maximising the value from any relevant organisational technology Platform, with full accountability for the quality of the service you provide. In addition, the Service Owner will understand how their service underpins another business service (such as those offered by HR or Finance), whilst maintaining an effective understanding of the entire service landscape, including boundaries with other services and interdependencies.
About you
- Previous experience of implementing and supporting Microsoft Dynamics in a large scale and complex organisational structure.
- Very good understanding of Dynamics and ability to quickly understand new concepts and lead a technical team.
- Good interpersonal skills and ability to persuade and influence senior stakeholders.
- Skilful at facilitating and enabling team collaboration, with knowledge across both delivery and service.
- Able to manage conflicting priorities.
- Experience working as a Product/Platform Owner role or within an agile environment.
- Ability to understand complex customer demands and turn them into easy to understand user stories.
- Proactively working with other people, teams, partners and functions for the benefit of the wider institution.
How to apply
If you are interested in this role, please email your most recent CV to Neil Hogan at Charity People.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Platform Owner employer: Charity People
As a Platform Owner at this globally renowned organisation based in London, you will be part of a forward-thinking and inclusive team that values equity, diversity, and collaboration. The hybrid working model allows for flexibility while you take ownership of critical technology platforms, ensuring they deliver maximum value in a complex environment. With a strong focus on employee growth and development, this role offers the opportunity to engage with senior stakeholders and lead transformative projects that make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Owner
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Platform Owner role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to CRM and Microsoft Dynamics. We suggest doing mock interviews with friends or using online platforms to get comfortable talking about your experience and skills.
✨Tip Number 3
Showcase your strategic thinking! When discussing your past experiences, highlight how you’ve maximised value from technology platforms. We want to see how you can bring that same energy to the new role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Platform Owner
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Platform Owner role. Highlight your experience with Microsoft Dynamics and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can add value to our team. Remember, we love seeing your personality come through!
Showcase Your Stakeholder Skills:Since this role involves engaging with senior stakeholders, make sure to highlight your interpersonal skills. Share examples of how you've influenced decisions or facilitated collaboration in past roles. We want to know how you can connect with others!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Charity People
✨Know Your Dynamics
Make sure you brush up on your knowledge of Microsoft Dynamics before the interview. Be ready to discuss your previous experiences with it, especially in large-scale environments. This will show that you understand the platform inside and out, which is crucial for the role.
✨Master Stakeholder Engagement
Since this role involves a lot of interaction with senior stakeholders, practice how you can effectively persuade and influence them. Prepare examples of how you've successfully managed stakeholder relationships in the past, as this will demonstrate your interpersonal skills.
✨Showcase Your Agile Experience
Be prepared to talk about your experience in agile environments. Think of specific projects where you acted as a Product or Platform Owner, and be ready to explain how you navigated complex customer demands and turned them into actionable user stories.
✨Collaboration is Key
Highlight your ability to facilitate team collaboration. Share examples of how you've worked with different teams and functions to achieve common goals. This will illustrate your proactive approach and your understanding of how interdependencies work within an organisation.
