Administrative Officer in Newcastle upon Tyne

Contract: Full-time, 2-year Fixed Term Contract

Salary: £23,132 - £24,113 per annum (depending on experience)

Hours: 35 hours per week, Monday to Friday (9am-5pm)

Location: office-based, Newcastle upon Tyne

Benefits: 28 days' annual leave plus bank holidays; 6% employer pension contribution

DBS: Enhanced DBS required

Occupational requirement: This post is open to women only, exempt under Schedule 9, Part 1 of the Equality Act 2010.

Charity People is delighted to be partnering with the Angelou Centre to recruit for their Administrative Officer. This is a key role within a respected, Black-led organisation supporting Black and racialised women and children affected by domestic abuse and other forms of Violence Against Women and Girls (VAWG).

The Administrative Officer will play a vital part in ensuring the smooth day-to-day running of the organisation, providing high-quality administrative and operational support to staff, partners and visitors.

About the charity: For over 30 years, the Angelou Centre has stood alongside Black and racialised women and children in Newcastle. The organisation delivers trauma-informed, culturally responsive services that support recovery from violence, abuse and discrimination, helping people rebuild safety, confidence and independence. The Centre is rooted in anti-racist, Black feminist values and survivor-centred practice.

About the role: The Administrative Officer is a central point of contact within the organisation and plays a crucial role in supporting staff, systems and services. This is a varied and hands-on role, combining general administration, coordination, events support, data management and health and safety responsibilities. You will be highly organised, proactive and comfortable working in a busy environment where confidentiality, compassion and attention to detail are essential.

Key responsibilities:

• Provide comprehensive administrative support to the Executive Director and senior staff
• Manage correspondence, filing systems and document preparation
• Coordinate diaries, meetings, travel and room bookings
• Prepare agendas, take minutes and follow up on actions
• Support the planning and delivery of internal and external events, including training and community events
• Maintain accurate databases, records and reports in line with UK GDPR
• Support health and safety processes, including risk assessments and record-keeping
• Act as a welcoming point of contact for visitors, stakeholders and partner organisations
• Provide cover for reception when required and support wider operational needs

About you:

You will bring:

• Experience in a similar administrative role, ideally within the charity or voluntary sector
• Excellent written and verbal communication skills
• Strong organisational and time-management skills with the ability to juggle competing priorities
• High attention to detail and accuracy
• Confidence handling sensitive and confidential information
• Experience supporting events, meetings or training delivery
• A proactive, 'can-do' approach and the ability to work independently

Desirable experience includes:

• Supporting vulnerable people or working in safeguarding-led environments
• Experience with CRMs or document management systems
• Health & safety or first aid knowledge (or willingness to train)

Values & Approach:

• Commitment to The Angelou Centre's vision, values, and black feminist ethos.
• Strong commitment to equality, diversity, and inclusion.
• Empathy, patience, and cultural competence.
• Ability to motivate and empower women to build independence.
• 'Can-do' attitude with a proactive, solution-focused approach.
• Willingness to learn, take feedback, and develop professionally.

Representation, Lived Experience & Encouragement to Apply:

The Angelou Centre recognises the value of lived experience, cultural understanding and representation in delivering effective, trusted services. We particularly welcome applications from women who feel a strong connection to the communities we support and who believe their background, perspective or lived experience would enhance our work. We are also aware that Black and racialised women are often less likely to apply for roles unless they meet every listed requirement. If you are excited by this role but your experience does not align perfectly with every criterion, we strongly encourage you to apply. You may be exactly the person we are looking for.

How to apply:

Please email your CV and a covering letter to Tatiana Ostara outlining how your experience and skills meet the requirements of the role. Closing date for applications: Monday 18th May at 9:00 am.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.