Membership Services Administrator

Employer: CHARITY PEOPLE

Location: City of London

Salary: Up to £32,025 per annum + incl. London weighting

Closing date: 10 Apr 2025

Contract: Permanent

Hours: Full time

Sector: Administration, Administrative officer

About the Role

We are thrilled to be supporting this mental health charity to find their new Membership and Services Administrator .

Salary: £27,348 (+£4,677 London Weighting)

Predominantly Home-based with a need to work from the London office on an ad-hoc basis.

Permanent / Full Time (Mon-Fri)

Start: May/June 2025

Interview: 1st week of May 2025

About the Company

The largest network of independent advice agencies, they empower a diverse range of organisations to deliver free, high-quality, and accessible advice to the people who need it most. They champion social justice, work collaboratively, and aren\’t afraid to challenge systems that don\’t work. From training and consultancy to systems change and policy influence, AdviceUK work is dynamic, people-centred, and rooted in real-world impact. Joining this charity means being part of a values-driven, forward-thinking team making a real difference across the UK. If you\’re passionate about equity, community, and empowering others, you\’ll feel right at home.

Key Responsibilities

As Membership and Services Administrator , you will be responsible for the following duties:

1. Processing Membership applications via SharePoint.
2. Mailbox management.
3. Generating reports via Salesforce (CRM) and accurate data entry.
4. Handling customer enquiries from a range of stakeholders.
5. Responding to \”contact us\” forms and leads.
6. Setting up member-forums and events, logging attendees, updating agenda and co-hosting.
7. Supporting Membership officer and Manager with membership renewals.

Minimum Requirements

We are looking for an experienced Administrator with the following attributes and experience:

1. Membership Administration (desirable)
2. Experience using Salesforce CRM (desirable)
3. Detail oriented and highly organised
4. Self-motivated with ability to work with autonomy
5. Happy to work mostly from home
6. Well-honed customer service and/or membership-care experience.

Please get in touch asap if you are excited to join this fantastic organisation.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Company

Charity People is one of the longest serving and most established recruitment businesses in the sector. Formed in 1990, and still owned and run by the same team of sector experts, we work with charities across the UK to find them amazing people with great skills and complementary values.

Website:

Telephone: 0207 939 7439

Location: 5-7 TANNER STREET, BERMONDSEY, LONDON, SE1 3LE, GB

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