At a Glance
- Tasks: Support 4,000 members and enhance membership services during a digital transformation.
- Company: Join the British Society for Haematology, a leading professional membership organisation.
- Benefits: Competitive salary, hybrid working, and a chance to make a real impact.
- Other info: Inclusive workplace promoting diversity and excellent career development opportunities.
- Why this job: Be part of an exciting growth phase and help improve patient outcomes.
- Qualifications: Experience in membership organisations and strong customer service skills required.
The predicted salary is between 35000 - 35000 £ per year.
Duration: 6-month FTC
Salary: £35,000 per annum
Hours: 35 hours per week, Monday-Friday
Location: London N1 / Hybrid working
Office Attendance: 2 days per week (typically Wednesdays plus one additional flexible day)
Interview Date: TBC
Start Date: ASAP
Charity People is delighted to be partnering with the British Society for Haematology to recruit a Membership Officer. This is a fantastic opportunity to join one of the UK’s leading professional membership organisations during an exciting period of organisational growth and transformation. You’ll play a key role supporting almost 4,000 members whilst helping to maintain excellent membership services during a major digital transformation programme.
About the British Society for Haematology
The British Society for Haematology (BSH) is the UK’s largest multidisciplinary professional membership organisation dedicated to advancing the study and practice of haematology. Supporting a growing community of almost 4,000 clinicians, scientists and allied healthcare professionals across the UK and internationally, BSH helps improve patient outcomes through clinical guidelines, education, research and professional networking opportunities.
About the Role
Reporting to the Director of Corporate and Membership Services, you’ll help ensure the smooth delivery of membership services during a significant period of change and system development. Key responsibilities include:
- Managing the membership inbox and responding to member enquiries
- Processing membership applications, renewals and cancellations
- Maintaining accurate membership records within the CRM
- Coordinating the January membership renewal process
- Managing payment and membership-related queries
- Liaising with colleagues across finance, events and governance
- Supporting data imports, exports and data cleansing activities
- Producing membership reports and maintaining data accuracy
- Contributing to continuous improvement of membership processes
- Supporting CRM implementation activities and user testing where required
We’re keen to hear from candidates who can demonstrate:
- Previous experience within a membership organisation, professional body, association or similar environment
- Experience using CRM systems and databases
- Strong customer service and stakeholder management skills
- Excellent attention to detail and accuracy
- Strong organisational and administrative skills
- Experience managing multiple priorities and deadlines
- Confidence working independently and taking ownership of tasks
- Excellent written and verbal communication skills
Desirable Experience
- Experience supporting membership renewals and DD collections
- Experience with data imports, exports and data cleansing
- Experience of CRM migrations or system implementations
- Understanding of GDPR and data protection requirements
- Exposure to membership bodies, professional associations or charities
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Membership Officer employer: CHARITY PEOPLE
As a Senior People Advisor at this London-based mental health charity, you will be part of a compassionate and purpose-driven organisation dedicated to supporting over 22,000 individuals each year. With a strong emphasis on kindness, inclusion, and employee development, the charity offers a flexible working environment, opportunities for professional growth, and a collaborative culture that values diverse perspectives. Join us in making a meaningful impact while enjoying the benefits of hybrid working and a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Officer
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by CHARITY PEOPLE.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like CHARITY PEOPLE.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at CHARITY PEOPLE.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at CHARITY PEOPLE. Apply directly through us to stand out!
We think you need these skills to ace Membership Officer
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of CHARITY PEOPLE. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Membership Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at CHARITY PEOPLE
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of CHARITY PEOPLE. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
