At a Glance
- Tasks: Lead the CRM platform to maximise value and support digital transformation.
- Company: Join a globally renowned charity committed to equity and inclusion.
- Benefits: Competitive salary, hybrid working, and a focus on professional growth.
- Other info: Be part of a diverse team that values collaboration and innovation.
- Why this job: Make a real impact in a dynamic environment while enhancing your tech and leadership skills.
- Qualifications: Experience with Microsoft Dynamics and strong interpersonal skills are essential.
The predicted salary is between 68000 - 74000 £ per year.
Location: London (Hybrid working)
Salary: £68,000 - £74,000
Department: IT Service Operations
Charity People is proud to be partnering with a globally renowned organisation to recruit a Platform Owner (CRM). This is an exciting opportunity to take ownership of a critical technology platform, ensuring it delivers high-quality services and maximum value while supporting large-scale digital transformation.
This role is ideal for a strategic, delivery-focused professional who thrives in complex environments and enjoys working at the intersection of technology, service management, and stakeholder engagement.
About the role
Working as a key member of the project team, the Platform Owner for CRM will have full responsibility for ensuring the Platform delivers as much value as possible. You will be responsible for maximising the value from any relevant organisational technology Platform, with full accountability for the quality of the service you provide.
In addition, the Service Owner will understand how their service underpins another business service (such as those offered by HR or Finance), whilst maintaining an effective understanding of the entire service landscape, including boundaries with other services and interdependencies.
About you
The key requirements for this role surround the following skills and experience:
- Previous experience of implementing and supporting Microsoft Dynamics in a large scale and complex organisational structure.
- You will need a very good understanding of Dynamics and being able to quickly understand new concepts and lead a technical team.
- It is essential that you have good interpersonal skills and can persuade and influence senior stakeholders.
- You will be skilful at facilitating and enabling team collaboration, have knowledge across both delivery and service and be able to manage conflicting priorities.
- Experience working as a Product/Platform Owner role or within an agile environment.
- Ability to understand complex customer demands and turn them into easy to understand user stories.
- Proactively working with other people, teams, partners and functions for the benefit of the wider institution.
How to apply
If you are interested in this role, please email your most recent CV to Neil Hogan at Charity People.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Platform Owner in London employer: Charity People
As a Platform Owner at our globally renowned organisation in London, you will be part of a forward-thinking and inclusive team that values equity, diversity, and collaboration. We offer a hybrid working model, competitive salary, and ample opportunities for professional growth, ensuring that you can thrive in a complex environment while making a meaningful impact on our digital transformation efforts.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Owner in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Platform Owner role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to CRM and Microsoft Dynamics. We suggest doing mock interviews with friends or using online platforms to get comfortable talking about your experience and skills.
✨Tip Number 3
Showcase your strategic thinking! When discussing your past experiences, highlight how you’ve maximised value from technology platforms. We want to see how you can bring that same energy to the new role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re all about making connections, so let’s get you in front of the right people!
We think you need these skills to ace Platform Owner in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Platform Owner role. Highlight your experience with Microsoft Dynamics and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can add value to our team. Remember, we love seeing your personality come through!
Showcase Your Stakeholder Skills:Since this role involves engaging with senior stakeholders, make sure to highlight your interpersonal skills. Share examples of how you've influenced decisions or facilitated collaboration in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Charity People
✨Know Your Dynamics Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics, especially how it fits into large-scale organisations. Be ready to discuss specific examples of how you've implemented or supported it in the past, as this will show your expertise and confidence in handling the platform.
✨Master Stakeholder Engagement
Since this role involves influencing senior stakeholders, practice articulating your ideas clearly and persuasively. Prepare examples of how you've successfully engaged with stakeholders in previous roles, focusing on how you managed conflicting priorities and facilitated collaboration.
✨Understand the Bigger Picture
Familiarise yourself with how the CRM platform interacts with other business services like HR and Finance. During the interview, demonstrate your understanding of these interdependencies and how they impact service delivery, which will highlight your strategic thinking.
✨Prepare User Stories
Be ready to discuss how you translate complex customer demands into user stories. Think of examples where you've done this effectively, as it shows your ability to simplify challenges and communicate them to technical teams, a key skill for a Platform Owner.
