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- Tasks: Lead and oversee advice services, ensuring quality and strategic direction.
- Company: Join a charity in North London dedicated to fighting hunger and poverty.
- Benefits: Enjoy flexible working, 5 weeks annual leave, and professional development opportunities.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Experience in advice services with strong communication and leadership skills required.
- Other info: Part-time role with a hybrid work model; apply by 10 June.
The predicted salary is between 33738 - 50500 £ per year.
London/Hybrid (2 days a week in the office in Brent)
Permanent Part time - 3 days/24 hours per week
Salary: £42,230 per annum pro rata
Excellent benefits including 5 weeks annual leave plus bank holidays (pro rata) and flexible working, pension scheme, Employee Assistance Programme, Death in Service benefit, opportunities for training and professional development.
Are you a committed professional, who is flexible, driven and innovative, with a background in Advice Services, and looking for a part time role in North London? Charity People are delighted to be working with a charity based in North London which prevents hunger, fights poverty and builds community, to recruit a Head of Advice Services role. The charity, alongside volunteers and partners, coordinates a network of food banks, kitchens, a community shop and café. Whilst at these locations, guests can access more holistic support, including welfare advice, asylum support and an award-winning community garden.
The Head of Advice Services will play an integral role in safeguarding the integrity of services, set the overall strategy for the advice service, and ensure the service and programmes run effectively and efficiently.
Key responsibilities:- Strategic Leadership & Service Oversight: Provide direction for Advice Services, supporting programme development, maintaining quality standards (AQS and OISC), and managing staff, while also handling a small caseload of complex advice cases.
- Monitoring, Evaluation & Impact: Work with the Advice Service Manager to track programme goals and outcomes, use data to guide strategic decisions, and ensure meaningful community involvement in service evaluation.
- Safeguarding: Act as the Designated Safeguarding Lead, overseeing safeguarding policies, training, and risk management, and offering strategic advice to staff across the organisation.
- Fundraising & Financial Oversight: Support funding bids and oversee operational planning and budgets for Advice Services, ensuring delivery aligns with organisational goals and funder requirements.
The ideal candidate will have leadership experience within advice services, with a strong background in delivering and managing caseloads in areas such as immigration, welfare, or housing advice. You will bring expertise in impact evaluation, safeguarding, financial oversight, and rights-based or trauma-informed approaches. Strong communication, leadership, and data analysis skills, along with a commitment to learning, are essential.
If you are excited by this opportunity and would like to apply, we would be delighted to hear from you.
How to apply:Please share an up-to-date version of your CV via the link below. Jen D'Souza at Charity People will be in touch with the full job pack and further details on how to apply. The application process is CV and Supporting Statement. The closing date is 12 noon on Tuesday 10 June with interviews scheduled for w/c 16 June.
Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Head of Advice Services employer: Charity People
Contact Detail:
Charity People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Advice Services
✨Tip Number 1
Network with professionals in the charity sector, especially those involved in advice services. Attend relevant events or webinars to connect with potential colleagues and learn more about the challenges and innovations in the field.
✨Tip Number 2
Familiarise yourself with the specific needs and challenges faced by the community the charity serves. Understanding local issues will help you demonstrate your commitment and ability to lead effective advice services.
✨Tip Number 3
Showcase your leadership experience by discussing past roles where you successfully managed teams or projects. Be prepared to share examples of how you have improved service delivery or outcomes in previous positions.
✨Tip Number 4
Research the charity's current programmes and any recent developments in their advice services. This knowledge will allow you to speak confidently about how you can contribute to their goals and enhance their impact.
We think you need these skills to ace Head of Advice Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in advice services, particularly in areas like immigration, welfare, or housing advice. Use specific examples to demonstrate your leadership skills and impact evaluation expertise.
Craft a Strong Supporting Statement: In your supporting statement, clearly outline your vision for the Advice Services role. Address how your background aligns with the charity's mission and the key responsibilities mentioned in the job description.
Showcase Your Skills: Emphasise your communication, leadership, and data analysis skills in both your CV and supporting statement. Provide concrete examples of how you've successfully managed caseloads and contributed to programme development.
Proofread and Format: Before submitting, carefully proofread your documents for any errors. Ensure that your CV and supporting statement are well-formatted and easy to read, making a strong first impression on the hiring team.
How to prepare for a job interview at Charity People
✨Understand the Charity's Mission
Before your interview, make sure you thoroughly understand the charity's mission and values. Familiarise yourself with their work in preventing hunger and fighting poverty, as this will help you align your answers with their goals.
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles within advice services. Highlight specific examples where you've successfully managed teams, developed strategies, or improved service delivery, as these are crucial for the Head of Advice Services position.
✨Demonstrate Data-Driven Decision Making
Since the role involves monitoring and evaluation, be ready to talk about how you've used data to inform decisions in past roles. Share examples of how you've tracked programme goals and outcomes to enhance service effectiveness.
✨Prepare for Safeguarding Questions
As the Designated Safeguarding Lead, you'll need to demonstrate your understanding of safeguarding policies and practices. Prepare to discuss your experience in overseeing safeguarding measures and training staff on risk management.
