At a Glance
- Tasks: Support client services by managing campaigns, reporting, and ensuring smooth communication with charity clients.
- Company: Join Charity Link, a people-focused fundraising organisation making a real difference.
- Benefits: Enjoy healthcare perks, shopping discounts, career development, and generous holiday allowance.
- Other info: Flexible remote work with opportunities for growth in a dynamic environment.
- Why this job: Be part of a passionate team that creates impactful fundraising solutions for charities.
- Qualifications: Strong organisational skills, attention to detail, and excellent communication abilities are essential.
The predicted salary is between 20790 - 25410 £ per year.
We’re looking for an organised, proactive and detail-focused Client Services Assistant to join our team and support our Client Services Executives and Account Managers.
Key responsibilities
- Provide a supporting role in managing the campaign admin tasks and reporting with the Clients.
- Ensuring charity clients are aware of amendments in a timely and accurate manner.
- Preparing the Area Movements for the clients and for the Chartered Institute of Fundraising and sending these in an accurate and timely fashion.
- Daily quality control calls to donors focusing on compliance risks where appropriate, ensuring levels of appropriate sensitivity.
- Tracking quality control calls and flagging any concerns on conduct.
- Planning, production and management of Doorsets for our home-to-home channel. Working with Field Managers and fundraisers to evolve the channel and maximise opportunity for growth and quality improvements.
- Logging and reporting on donor exceptions, cancellations and amendments and the associated administration.
- Running reports from the portal as and when required.
- Assisting with fundraiser mailings.
- Assist with the development and implementation of tablet processes and procedures.
- Other associated administration as required.
- Dealing with fundraiser queries from the field.
- Gathering data and supporting production of monthly reports focusing on campaign KPI’s.
- Active involvement in regular team meetings both internal and with clients.
- Supporting ongoing ad hoc projects and initiatives.
About you
You’ll be highly organised, reliable and confident working with data and administration. You’ll have excellent attention to detail, strong communication skills and the ability to manage competing priorities in a busy environment. A professional telephone manner and a positive, customer-focused approach are essential.
Requirements
- Excellent organisational and administrative skills.
- Strong attention to detail and accuracy.
- Outstanding written and verbal communication skills.
- Good IT skills, including Microsoft Office applications.
- The ability to manage multiple tasks and prioritise effectively.
- A proactive, positive, and flexible approach.
- Strong problem-solving abilities.
- Previous experience in administration, customer service, client services, or a similar role (preferred but not essential).
Benefits
- Healthcare plan, £900 worth of claimable treatments per year including dental, optical, wellbeing therapies, counselling, gym discounts and prescriptions.
- Shopping discounts at over 30,000 retailers.
- Discretionary bonus & Incentives.
- Career development opportunities.
- 28 days holiday (including bank holidays), with a scheme to sell and carry over up to a maximum of 3 days.
- Referral scheme worth £1,000.
- Long service awards, include additional holiday, higher level healthcare and gift vouchers.
- Death in service, 2 times base salary.
Client Services Assistant in Reading employer: Charity Link
Charity Link in Wakefield is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With comprehensive training, attractive incentives such as healthcare and referral bonuses, and a commitment to making a positive impact through charitable work, this role provides a meaningful opportunity for those looking to grow in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Assistant in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Charity Link. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Charity Link before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Assistant in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Charity Link:Your cover letter is your chance to shine! Tell us why you want to work at Charity Link specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Charity Link!
How to prepare for a job interview at Charity Link
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
