Human Resources Manager in London

About Us
At Charity Link, we’re passionate about making a difference. As a growing, purpose-driven organisation, we work with some of the UK’s best-known charities, supporting them through high-quality fundraising. Our people are at the heart of everything we do—and that’s where you come in.

The Role
We’re looking for an experienced and hands‑on HR Manager. This is a pivotal role combining strategic oversight with operational delivery, supporting both our field-based fundraising teams and head office staff. You’ll initially manage one HR Field Advisor (HRFA), while also covering a second HRFA role during a maternity leave period (Sept 2026 – Sept 2027). Longer term, you’ll lead a fully resourced HR team. You’ll also take ownership of our Learning & Development function—which is delivering induction training to around 200 new fundraisers each year and shaping wider training and leadership development initiatives.

Key Responsibilities

• HR Leadership & Delivery
  • Lead and develop the HR function to deliver responsive, accurate and timely support (“RAPT”)
  • Act as the main point of contact for all HR matters
  • Support managers and employees across field and head office
• Operational HR (Hands‑on)
  • Act as a HR Field Advisor, including:
  • Supporting field managers through meetings and 1:1's
  • Managing absence, sickness and employee queries
  • Overseeing holiday systems and HR inbox
  • Conducting exit interviews to reduce attrition
  • Maintaining HR records and processes
• Employee Relations & Compliance
  • Advise and coach managers on disciplinary, grievance, performance and absence matters
  • Ensure fair, consistent and legally compliant case management
  • Support best practice and regulatory compliance across the business
• People Strategy & Culture
  • Drive initiatives to enhance culture, engagement, wellbeing, mental health and EDI
  • Help build a positive, inclusive and high‑performing environment
• Learning & Development
  • Oversee training programmes for new fundraisers
  • Develop and deliver internal training for field and head office teams
  • Support leadership development across the organisation
• Performance & Organisational Development
  • Partner with senior leaders on performance management and objective setting
  • Identify opportunities to improve organisational effectiveness
  • Support development of HR systems, policies and processes

About You
You’re an experienced HR professional who combines strategic thinking with a hands‑on approach.

Experience

• Proven experience working with senior managers, ideally in sales or field-based environments
• Strong background in Learning & Development
• Experience leading and motivating teams
• Comfortable working collaboratively with senior stakeholders

Skills & Knowledge

• Up-to-date knowledge of UK employment law
• Strong influencing and communication skills
• Able to handle complex and sensitive issues with pace and accuracy
• Highly organised with strong attention to detail

Approach

• Positive, pragmatic and solutions-focused
• Calm under pressure and adaptable to change
• Willing to get stuck in and support operational delivery
• Service-oriented, with a genuine focus on supporting people

Additional Requirements

• Full UK driving licence and access to a car

Qualifications

• CIPD Chartered Member (desirable)
• Degree or equivalent (desirable)

This is a hybrid role with 1‑2 days in our office per week. At Charity Link, we believe that diverse teams drive stronger results, foster innovation, and create a more inclusive world. We are committed to building a workforce that reflects the communities we serve and ensuring that everyone—regardless of background, identity, or lived experience—feels valued, respected, and empowered to thrive. Equity and fairness are at the heart of our recruitment process. We actively seek to remove barriers, challenge bias, and provide equal opportunities for all candidates.