At a Glance
- Tasks: Engage with supporters, manage communications, and provide top-notch care.
- Company: Join a lifesaving charity making a real difference in your community.
- Benefits: Competitive salary, on-the-job training, and a supportive work environment.
- Other info: Perfect for career changers and those new to the charity sector.
- Why this job: Be part of a mission-driven team that values inclusion and personal growth.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26780 - 26780 £ per year.
Air Ambulance Charity Kent Surrey Sussex provides rapid, lifesaving emergency medical care across Kent, Surrey, and Sussex. Operating from its headquarters at Rochester Airport and aircraft facilities at Redhill Aerodrome, the charity can reach any location in the region within 30 minutes. With a highly skilled clinical and operational team, KSS responds to thousands of critical incidents each year, delivering advanced pre-hospital care to patients when it matters most.
The Role
KSS is hiring a Supporter Experience Officer to be a key point of contact for people who engage with and support the charity. Based on-site in Rochester, this permanent role focuses on delivering high-quality supporter care through responsive communication, accurate record-keeping, and cross-team support during busy periods. You will handle a wide range of supporter interactions including calls, emails, donation acknowledgements, visitor welcomes, and query resolution. The role is well suited to someone with strong organizational and communication skills who is passionate about helping others and interested in building a career within the charity sector, even without direct prior experience.
Key Responsibilities
- Manage incoming supporter calls, emails, and correspondence in a timely and professional manner
- Process post, donations, and supporter communications accurately
- Maintain up-to-date and accurate supporter records within internal systems
- Provide administrative support to ensure smooth supporter service delivery
Donor Engagement and Major Gifts
- Thank supporters for donations and acknowledge contributions appropriately
- Respond to queries, feedback, and complaints with care and professionalism
- Welcome visitors to the charity and provide a positive first impression
- Support other teams during busy periods to maintain excellent supporter care
Campaign Culture and Ecosystem Building
- Contribute to a welcoming, inclusive, and supportive environment for all supporters
- Represent the charity’s values and mission in all interactions
- Work collaboratively with colleagues across teams to ensure consistent service quality
- Participate in training and development opportunities to build skills and confidence
Requirements
- Strong organizational skills and attention to detail
- Excellent verbal and written communication abilities
- Proactive approach and willingness to support others
- Ability to manage a variety of tasks in a busy environment
- Interest in working within the charity sector and supporting a lifesaving mission
- Transferable skills from other roles or life experience welcomed
What They Offer
- Salary of £26,780 per annum
- Permanent, on-site role based in Rochester
- On-the-job training and ongoing development support
- Welcoming environment for people at all career stages, including career changers and returners
- Strong commitment to inclusion, diversity, and personal authenticity in the workplace
How to Apply
Applications are welcomed from candidates with transferable skills and a passion for supporting others. KSS may close the role early if a suitable candidate is found, so early application is encouraged.
Supporter Experience Officer in Rochester employer: Charity Journal
Air Ambulance Charity Kent Surrey Sussex is an exceptional employer, offering a supportive and inclusive work environment in Rochester, where employees can contribute to a lifesaving mission. With a strong commitment to personal development, the charity provides on-the-job training and opportunities for career growth, making it an ideal place for those passionate about making a difference in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Experience Officer in Rochester
✨Tip Number 1
Get to know the charity! Research Air Ambulance Charity Kent Surrey Sussex and understand their mission. This will help you connect with them during interviews and show your genuine interest in their lifesaving work.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Supporter Experience Officer role. Personal connections can make a big difference!
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of interaction with supporters, consider doing mock interviews with friends or family. Focus on how you would handle different supporter scenarios to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and supporting their mission. Don’t wait too long; apply early to increase your chances!
We think you need these skills to ace Supporter Experience Officer in Rochester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting others shine through. We want to see how much you care about making a difference in the charity sector, so share any relevant experiences or motivations that drive you.
Tailor Your Application:Make sure to customise your application to fit the Supporter Experience Officer role. Highlight your organisational skills and communication abilities, and don’t forget to mention any transferable skills that could be relevant to the job.
Be Professional Yet Approachable:While we love a friendly tone, remember to keep it professional. Use clear language and check for any typos or errors before hitting send. First impressions matter, even in written applications!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Charity Journal
✨Know the Charity Inside Out
Before your interview, take some time to research Air Ambulance Charity Kent Surrey Sussex. Understand their mission, values, and the impact they have in the community. This knowledge will not only impress your interviewers but also help you articulate why you're passionate about supporting their lifesaving work.
✨Showcase Your Communication Skills
As a Supporter Experience Officer, strong communication is key. Prepare examples of how you've effectively communicated in previous roles or situations. Whether it’s handling queries or thanking supporters, be ready to demonstrate your ability to engage with people professionally and empathetically.
✨Highlight Your Organisational Skills
This role requires managing multiple tasks simultaneously. Think of specific instances where you've successfully juggled various responsibilities. Share how you prioritised tasks and maintained attention to detail, as this will show that you can thrive in a busy environment.
✨Emphasise Your Team Spirit
Collaboration is crucial in this role. Be prepared to discuss how you've worked with others in past experiences. Highlight your willingness to support colleagues during busy times and how you contribute to a positive team culture, aligning with the charity's values of inclusivity and support.
