At a Glance
- Tasks: Engage with supporters, manage communications, and provide top-notch care.
- Company: Join a lifesaving charity making a real difference in your community.
- Benefits: Competitive salary, on-the-job training, and a supportive work environment.
- Other info: Perfect for career changers and those new to the charity sector.
- Why this job: Be part of a mission-driven team that values inclusion and personal growth.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26780 - 26780 £ per year.
Air Ambulance Charity Kent Surrey Sussex provides rapid, lifesaving emergency medical care across Kent, Surrey, and Sussex. Operating from its headquarters at Rochester Airport and aircraft facilities at Redhill Aerodrome, the charity can reach any location in the region within 30 minutes. With a highly skilled clinical and operational team, KSS responds to thousands of critical incidents each year, delivering advanced pre-hospital care to patients when it matters most.
The Role
KSS is hiring a Supporter Experience Officer to be a key point of contact for people who engage with and support the charity. Based on-site in Rochester, this permanent role focuses on delivering high-quality supporter care through responsive communication, accurate record-keeping, and cross-team support during busy periods. You will handle a wide range of supporter interactions including calls, emails, donation acknowledgements, visitor welcomes, and query resolution. The role is well suited to someone with strong organizational and communication skills who is passionate about helping others and interested in building a career within the charity sector, even without direct prior experience.
Key Responsibilities
- Manage incoming supporter calls, emails, and correspondence in a timely and professional manner
- Process post, donations, and supporter communications accurately
- Maintain up-to-date and accurate supporter records within internal systems
- Provide administrative support to ensure smooth supporter service delivery
Donor Engagement and Major Gifts
- Thank supporters for donations and acknowledge contributions appropriately
- Respond to queries, feedback, and complaints with care and professionalism
- Welcome visitors to the charity and provide a positive first impression
- Support other teams during busy periods to maintain excellent supporter care
Campaign Culture and Ecosystem Building
- Contribute to a welcoming, inclusive, and supportive environment for all supporters
- Represent the charity’s values and mission in all interactions
- Work collaboratively with colleagues across teams to ensure consistent service quality
- Participate in training and development opportunities to build skills and confidence
Requirements
- Strong organizational skills and attention to detail
- Excellent verbal and written communication abilities
- Proactive approach and willingness to support others
- Ability to manage a variety of tasks in a busy environment
- Interest in working within the charity sector and supporting a lifesaving mission
- Transferable skills from other roles or life experience welcomed
What They Offer
- Salary of £26,780 per annum
- Permanent, on-site role based in Rochester
- On-the-job training and ongoing development support
- Welcoming environment for people at all career stages, including career changers and returners
- Strong commitment to inclusion, diversity, and personal authenticity in the workplace
How to Apply
Applications are welcomed from candidates with transferable skills and a passion for supporting others. KSS may close the role early if a suitable candidate is found, so early application is encouraged.
Supporter Experience Officer in Rochester employer: Charity Journal
Air Ambulance Charity Kent Surrey Sussex is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Rochester, our team thrives on collaboration and dedication to making a meaningful impact in the community, with opportunities for personal development and a commitment to high-quality supporter care.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Experience Officer in Rochester
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Charity Journal.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Charity Journal.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Charity Journal.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Charity Journal. Apply directly through us to stand out!
We think you need these skills to ace Supporter Experience Officer in Rochester
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Charity Journal. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Supporter Experience Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Charity Journal
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Charity Journal. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
