Supporter Care Coordinator in Taunton

Contract type: Fixed term, 12-month FTC with the possibility of extension

Working hours: Part time, 22.5 hours (3 days) per week

Working Pattern: Preferably Monday to Wednesday

Salary: £26,227 per annum, FTE (£15,736 per annum for 22.5 hours per week)

Salary Banding: Level 2

Location: Taunton, Somerset. Hybrid working available with 1-2 days per week expected in the office.

About The Employer

Our client is a local independent charity and the only organisation uniquely focused on improving the natural environment of Somerset for the benefit of wildlife and people. They champion Somerset’s stunning, diverse, and important natural environment, making the case for nature to the public and politicians. They protect wildlife and lead the recovery of the environment by example, including on their nature reserves.

About You and the Role

This is a fantastic opportunity to support the Fundraising Team. By providing great supporter care and key administrative support to the team, particularly membership, you will help to maximise engagement and income from the charity's supporters.

Key Responsibilities and Tasks

• Provide exceptional supporter care and key administrative support to the fundraising team, particularly membership, to maximise engagement and income from supporters of the charity.
• Be the first point of contact for the majority of the supporters and offer first-class stewardship to ensure that members and donors feel well-supported.
• Maintain the highest standards of supporter care, including when responding to enquiries, judging when to involve colleagues to maximise potential support and income.
• Provide efficient data entry and administration, including for membership, fundraising appeals, community fundraising and events, processing all donations accurately.
• Support the Fundraising Data Specialist with the efficient processing of monthly Direct Debit and Gift Aid claims. Assist in financial reconciliations.
• Manage the day-to-day operations of the online shop, including management of the website presence, fulfilment of all shop purchases and payments, and developing new products/adoptions as agreed with the Fundraising Development Manager.
• Manage multiple tasks and requirements whilst demonstrating excellent time management.
• Demonstrate good problem-solving skills and work independently to deal with most enquiries and issues arising during the day.
• Provide administrative support for the Fundraising team.
• Identify and propose improvements that can be made to internal processes to help make the team more efficient.
• Maintain accurate and up-to-date records on the Trust’s supporter database (Raiser’s Edge).
• Work with other team members to manage the recording of fundraising activity and income.
• Produce electronic member retention letters and work with the Fundraising Data Specialist to improve processes.
• Assist in the ongoing development and improvement of Raiser’s Edge and support other teams using the system.
• Manage the day-to-day relationship with the membership recruiters, including maintaining data quality and organising team days and inductions.
• Manage stock levels and organise the printing and updating of membership materials.

The charity offers some fantastic benefits including:

• 7% employer pension contribution
• Life assurance
• An annual professional institution subscription if applicable
• Flexible and agile working
• Wellbeing support – EAP, wellbeing champions
• Diversity networks
• Paid volunteer days
• Continuous Professional Development opportunities
• 33 days of holiday (25 + bank holidays)

The opportunity to make a real and positive difference to nature, communities and the climate.

Closing date: Sunday 19 July 2026

Interested? To apply, please click the apply button. You will be taken to a simple CHM Recruit form where you can find out more information and complete your application by following the instructions.