At a Glance
- Tasks: Lead operations and drive commercial success while making a positive social impact.
- Company: Join a values-driven charity focused on meaningful change.
- Benefits: Enjoy a competitive salary, 32 days leave, and hybrid working.
- Other info: Be part of a supportive team that values diversity and inclusion.
- Why this job: Combine your business skills with a mission to help others every day.
- Qualifications: Experience in operations, logistics, and a passion for social outcomes.
The predicted salary is between 35000 - 35000 £ per year.
Location: Hybrid – Leicestershire (Head Office LE1)
Salary: Circa £35,000 per annum
Contract: Permanent, Full Time (37 hours per week)
Are you an experienced operations leader with strong commercial acumen, logistics expertise and a background in the charity or not-for-profit sector? Our client is looking for a dynamic, hands-on Operations & Commercial Manager to lead its trading operation, ensuring the successful sale and distribution of essential household items while delivering sustainable income and meaningful social impact. This is an exciting opportunity to take ownership of a well-established trading function, driving operational excellence, business growth and customer service while supporting the organisation's charitable mission.
About the Role
Working closely with the Chief Executive and Senior Leadership Team, you'll lead the organisation's commercial trading activities, ensuring operations are strategically aligned, financially sustainable and operationally efficient. A key part of the role is overseeing the sale and distribution of white goods and beds, ensuring stock is effectively managed, deliveries run smoothly and customers receive an excellent service. You'll be responsible for identifying new commercial opportunities, developing partnerships, managing operational performance and leading a dedicated team to maximise both commercial success and social value.
Key responsibilities include:
- Leading the day-to-day management of the organisation's commercial trading operation.
- Developing and implementing business development strategies to increase income and grow trading activity.
- Driving sales performance and enhancing customer engagement.
- Managing budgets, financial reporting and commercial performance.
- Leading and developing a high-performing operational team.
- Ensuring compliance with health and safety, quality standards and relevant legislation.
Supply Chain & Procurement
- Oversee stock management, ensuring accurate inventory levels, stock rotation, replenishment and reconciliation.
- Source, negotiate and manage supplier relationships to achieve quality, value for money and ethical procurement standards.
- Ensure the timely procurement and availability of stock to meet operational demand.
Logistics & Distribution
- Oversee delivery operations, including route planning, vehicle utilisation, driver coordination and fleet maintenance.
- Ensure goods are delivered safely, efficiently, on time and within budget.
- Maintain accurate operational records, including deliveries, returns and warranty issues, using operational databases to support continuous service improvement.
About You
We're looking for an experienced operational leader who combines commercial thinking with a passion for delivering positive social outcomes.
Essential
- Proven experience working within the charity, not-for-profit or social enterprise sector.
- Significant experience managing operations, retail, logistics or trading within a commercial or social enterprise environment.
- Experience overseeing the distribution and sale of white goods, beds, furniture or similar products.
- Strong experience of logistics, supply chain management and stock control.
- A proven track record of identifying new business opportunities, developing strategic partnerships and driving commercial growth.
- Excellent leadership, communication and people management skills, with the ability to motivate and develop teams.
- A strategic mindset with the ability to translate vision into operational delivery.
- Commercial awareness with experience managing budgets, financial reporting and performance targets.
- Strong organisational skills with the ability to prioritise, delegate and make effective decisions.
- Excellent IT skills, including Microsoft Office, Microsoft Teams and operational systems such as Sage, stock management or route planning software.
- Experience building productive relationships with stakeholders across the private, public and voluntary sectors.
- Self-motivated, proactive and solutions-focused.
- A commitment to equality, diversity and inclusion.
- Able to work flexibly, meet deadlines and deliver against targets.
- Full UK driving licence, access to your own vehicle and willingness to travel across the region (expenses paid).
Desirable
- Knowledge of the statutory and voluntary sector landscape relating to social welfare.
- Experience managing social enterprise or charitable trading operations.
Benefits
In return, you'll receive:
- Competitive salary of £35,000 per annum
- 32 days annual leave, including Bank Holidays
- Pension scheme
- Hybrid working
- The opportunity to lead a successful social enterprise that makes a tangible difference to people's lives every day
- A supportive and values-driven working environment where your commercial expertise directly contributes to positive social impact
If you're a commercially minded operational leader looking to combine business success with meaningful social purpose, we'd love to hear from you.
To discuss this role in more detail please contact Hannah at Not For Profit People.
Operations & Commercial Manager in England employer: Charity Finance Group
As an Individual Giving Officer with our charity, you will be part of a passionate team dedicated to making a real difference in the lives of stroke survivors and their families. We offer a supportive work culture that prioritises flexibility, employee growth, and inclusivity, alongside a comprehensive benefits package including generous annual leave, learning opportunities, and a commitment to diversity. Join us in our mission to improve lives while enjoying the unique advantage of working remotely across the UK, with occasional travel for team collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Commercial Manager in England
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Charity Finance Group.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Charity Finance Group.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Charity Finance Group.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Charity Finance Group. Apply directly through us to stand out!
We think you need these skills to ace Operations & Commercial Manager in England
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Charity Finance Group. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Operations & Commercial Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Charity Finance Group
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Charity Finance Group. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
