At a Glance
- Tasks: Shape the future of digital banking by analysing and improving online services for charities.
- Company: Join CAF Bank, part of Charities Aid Foundation, in a collaborative digital team.
- Benefits: Enjoy hybrid working, competitive salary, pension scheme, and personal development opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make a real impact in the charity sector while enhancing your skills in digital product analysis.
- Qualifications: Experience in digital product analysis and strong analytical skills are essential.
The predicted salary is between 47500 - 47500 £ per year.
Shape the future of digital banking for the charity sector. Are you passionate about turning ideas into well-designed digital experiences that truly deliver for customers? We’re looking for a talented Product Analyst to join our newly formed Digital team at CAF Bank, part of Charities Aid Foundation (CAF). This is a unique opportunity to play a pivotal role at the heart of our digital transformation, helping to redesign and continuously improve our online banking services that support charities across the UK.
What you’ll do
At CAF Bank, every one of us contributes to our impact, and as our Product Analyst you will play a key role in how we deliver better digital services for our customers. You’ll work at the centre of product, technology, operations and risk, turning digital strategy into clear, structured and delivery‑ready requirements that enable faster, safer change. As our Product Analyst you will:
- Translate product priorities into clear epics and user stories with well‑defined acceptance criteria
- Structure customer problems and needs into clear “as is” and “to be” journeys grounded in evidence
- Produce and maintain high‑quality functional and non‑functional requirements proportionate to risk and complexity
- Facilitate workshops and collaborate across teams to define problems before solutions and drive alignment
- Document end‑to‑end customer journeys ensuring changes improve outcomes across the whole service
- Support UAT, release readiness and governance by ensuring requirements are testable, traceable and complete
Who we are looking for
This role is ideal for someone with experience in digital product analysis, business analysis or online service delivery, particularly in regulated or complex environments, who is excited by the opportunity to shape a growing digital function. We are looking for:
- Experience translating digital change into clear, structured and testable requirements
- Experience working across Digital, Technology, Operations and Risk stakeholders
- Experience supporting UAT and delivery readiness with strong documentation and governance focus
- Strong analytical and problem‑solving skills with the ability to turn ambiguity into clarity
- Data literacy with the ability to use insight to inform decision making and prioritisation
- Excellent stakeholder management skills with the ability to communicate complex ideas simply.
What’s in it for you
At CAF Bank you will receive:
- Permanent hybrid ways of working where roles allow
- A wide range of development opportunities to support personal and professional growth
- Pension scheme with better‑than‑market employer contribution options
We welcome applications from everyone who feels they meet the criteria, regardless of age, sex/gender, disability, race, religion, national origin, sexual orientation, marital, veteran or parental status. As a Disability Confident Employer, we guarantee to interview disabled applicants who meet the minimum criteria for the role. Please indicate on the application form if you would like to be considered as part of the Disability Confident Scheme.
Product Analyst - Digital Services and Online Bank in Kings Hill employer: Charities Aid Foundation
At CAF Bank, we pride ourselves on being an exceptional employer that champions personal and professional growth within a supportive and inclusive work culture. Located in Kings Hill, our hybrid working model allows for flexibility while you contribute to meaningful digital transformations that empower charities across the UK. With competitive benefits, including a strong pension scheme and a commitment to diversity, we offer a rewarding environment where your skills as a Product Analyst can truly make a difference.
