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- Tasks: Lead training initiatives that enhance customer service and operational excellence.
- Company: Join Charities Aid Foundation, a purpose-driven organisation making a real impact.
- Benefits: Enjoy hybrid working, personal development opportunities, and a strong pension scheme.
- Other info: Be part of a team that accelerates social progress and supports communities.
- Why this job: Shape the future of customer experience while developing your skills in a dynamic environment.
- Qualifications: Experience in training management and a passion for people development.
The predicted salary is between 40000 - 50000 £ per year.
Can you build the capability that underpins excellent, regulated customer service? Would you like to lead learning and capability development that genuinely shapes how people perform, make decisions and support customers – in a purpose-driven organisation operating in a regulated environment? We’re looking for an experienced Training Manager to join Central Operations at Charities Aid Foundation (CAF), where training is a core enabler of operational excellence, risk management and customer experience.
What you will do
At CAF, every one of us contributes to our impact, and as our Training Manager you too will play an integral part in what we do. As our Training Manager, you will:
- Develop and own a clear Operations learning and capability strategy aligned to customer outcomes, regulatory requirements and organisational priorities.
- Design structured learning pathways, capability frameworks and skills matrices that support progression from onboarding through to advanced expertise.
- Lead the delivery of engaging, practical and blended training programmes covering operational processes, systems, customer experience behaviours, and compliance requirements.
- Build onboarding programmes that reduce time-to-competency and set colleagues up for confident, consistent performance from day one.
- Ensure all training meets internal standards and external regulatory obligations, working closely with operational, risk and compliance teams.
- Use data, insight and feedback to measure learning effectiveness and continuously improve capability outcomes across Operations.
Who we are looking for
This role is for you if you enjoy working at the intersection of people development, operations and regulation, and want to make a tangible difference to customer experience and service quality. We’re looking for someone who can bring:
- Significant experience in a Training Manager, Learning & Development or capability development role.
- A strong track record of designing and delivering end‑to‑end learning strategies and structured learning programmes.
- Experience working within customer operations, service delivery or similarly fast‑paced operational environments.
- Confidence operating in regulated or compliance‑driven settings, translating complex requirements into clear, effective learning.
- Excellent facilitation, communication and stakeholder engagement skills, with the credibility to partner with senior leaders.
- A practical, insight‑driven approach, using data to evaluate impact and improve learning outcomes.
If you are passionate about developing people, improving capability and enabling high‑quality customer service, we would love to hear from you.
What CAF offers as an employer
At CAF you will receive:
- Permanent hybrid ways of working where roles allow.
- A wide range of development opportunities to support personal and professional growth.
- Pension scheme with better‑than‑market employer contribution options.
About CAF
At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities. We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award‑winning.
Training Manager employer: Charities Aid Foundation (CAF)
Contact Detail:
Charities Aid Foundation (CAF) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at CAF. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Showcase your skills! Prepare a portfolio or presentation that highlights your training strategies and successes. This will help you stand out during interviews and demonstrate your capability to drive learning outcomes.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers. Focus on how your experience aligns with CAF's mission and the specific requirements of the Training Manager role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining CAF and being part of a purpose-driven organisation.
We think you need these skills to ace Training Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in training and capability development. We want to see how your skills align with our mission at CAF, so don’t hold back on showcasing relevant achievements!
Showcase Your Experience: When detailing your past roles, focus on specific examples where you’ve designed and delivered training programmes. We love seeing concrete results, so include any metrics or feedback that demonstrate your impact in previous positions.
Be Authentic: Let your personality shine through in your application! We’re looking for someone who’s passionate about developing people and improving customer service, so share your motivations and what drives you in this field.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at CAF!
How to prepare for a job interview at Charities Aid Foundation (CAF)
✨Know Your Stuff
Before the interview, dive deep into CAF's mission and values. Understand how they operate in a regulated environment and think about how your experience aligns with their goals. This will help you articulate how you can contribute to their customer service excellence.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to design and deliver effective training programmes. Highlight any experience you have in regulated settings and how you've successfully translated complex requirements into clear learning outcomes.
✨Engage with Stakeholders
Think about how you would engage with various stakeholders at CAF. Be ready to discuss your approach to building relationships with senior leaders and how you would collaborate with operational, risk, and compliance teams to ensure training meets all standards.
✨Data-Driven Mindset
Be prepared to talk about how you use data and feedback to measure the effectiveness of training programmes. Share examples of how you've used insights to continuously improve learning outcomes, as this is crucial for the role of Training Manager at CAF.