At a Glance
- Tasks: Lead training initiatives that enhance customer service and operational excellence.
- Company: Join Charities Aid Foundation, a purpose-driven organisation making a real impact.
- Benefits: Enjoy hybrid working, personal development opportunities, and a strong pension scheme.
- Other info: Be part of a team that accelerates social progress and supports communities.
- Why this job: Shape the future of customer experience while developing your skills in a dynamic environment.
- Qualifications: Experience in training or learning development, with strong communication and facilitation skills.
The predicted salary is between 40000 - 50000 € per year.
Can you build the capability that underpins excellent, regulated customer service? Would you like to lead learning and capability development that genuinely shapes how people perform, make decisions and support customers – in a purpose-driven organisation operating in a regulated environment? We’re looking for an experienced Training Manager to join Central Operations at Charities Aid Foundation (CAF), where training is a core enabler of operational excellence, risk management and customer experience.
What you will do
At CAF, every one of us contributes to our impact, and as our Training Manager you too will play an integral part in what we do. As our Training Manager, you will:
- Develop and own a clear Operations learning and capability strategy aligned to customer outcomes, regulatory requirements and organisational priorities.
- Design structured learning pathways, capability frameworks and skills matrices that support progression from onboarding through to advanced expertise.
- Lead the delivery of engaging, practical and blended training programmes covering operational processes, systems, customer experience behaviours, and compliance requirements.
- Build onboarding programmes that reduce time-to-competency and set colleagues up for confident, consistent performance from day one.
- Ensure all training meets internal standards and external regulatory obligations, working closely with operational, risk and compliance teams.
- Use data, insight and feedback to measure learning effectiveness and continuously improve capability outcomes across Operations.
Who we are looking for
This role is for you if you enjoy working at the intersection of people development, operations and regulation, and want to make a tangible difference to customer experience and service quality. We’re looking for someone who can bring:
- Significant experience in a Training Manager, Learning & Development or capability development role.
- A strong track record of designing and delivering end‑to‑end learning strategies and structured learning programmes.
- Experience working within customer operations, service delivery or similarly fast‑paced operational environments.
- Confidence operating in regulated or compliance‑driven settings, translating complex requirements into clear, effective learning.
- Excellent facilitation, communication and stakeholder engagement skills, with the credibility to partner with senior leaders.
- A practical, insight‑driven approach, using data to evaluate impact and improve learning outcomes.
If you are passionate about developing people, improving capability and enabling high‑quality customer service, we would love to hear from you.
What CAF offers as an employer
At CAF you will receive:
- Permanent hybrid ways of working where roles allow.
- A wide range of development opportunities to support personal and professional growth.
- Pension scheme with better‑than‑market employer contribution options.
About CAF
At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities. We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award‑winning bank CAF Bank. Our purpose is to enable a better landscape for giving and a fair and sustainable future for all.
Training Manager in Kings Hill employer: Charities Aid Foundation (CAF)
At Charities Aid Foundation (CAF), we pride ourselves on being a purpose-driven organisation that values the development of our employees. As a Training Manager, you will benefit from a supportive work culture that promotes hybrid working, extensive personal and professional growth opportunities, and a competitive pension scheme. Join us in making a meaningful impact while enjoying a collaborative environment that prioritises excellence in customer service and compliance.
Contact Detail:
Charities Aid Foundation (CAF) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Training Manager in Kings Hill
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at CAF. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding CAF's mission and values. Show us how your experience aligns with our goals in customer service and capability development. We love candidates who are genuinely passionate about making a difference!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to training and development. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show us that you’re really interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Training Manager position.
We think you need these skills to ace Training Manager in Kings Hill
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in training and capability development. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Impact:When detailing your previous roles, focus on the tangible results you've achieved. We want to see how your training strategies have improved customer service or operational efficiency in past positions.
Be Authentic:Let your personality shine through in your application. We value genuine passion for developing people and enhancing customer experiences, so don’t be afraid to share your motivations and values.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This helps us keep track of all applications and ensures you’re considered for the role!
How to prepare for a job interview at Charities Aid Foundation (CAF)
✨Know Your Stuff
Before the interview, dive deep into CAF's mission and values. Understand how they operate in a regulated environment and think about how your experience aligns with their goals. This will help you articulate how you can contribute to their customer service excellence.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to design and deliver effective training programmes. Highlight any experience you have in regulated settings and how you've successfully translated complex requirements into clear learning outcomes.
✨Engage with Stakeholders
Think about how you would engage with various stakeholders at CAF. Be ready to discuss your approach to building relationships with senior leaders and how you would collaborate with operational, risk, and compliance teams to ensure training meets all necessary standards.
✨Data-Driven Mindset
Be prepared to talk about how you use data and feedback to measure the effectiveness of training. Share examples of how you've used insights to improve learning outcomes in previous roles, as this aligns perfectly with CAF's focus on continuous improvement.
