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- Tasks: Supervise the Private Referral Hub team and manage patient enquiries efficiently.
- Company: Join Imperial College Healthcare, a leader in private healthcare services.
- Benefits: Flexible working hours, career development, and staff recognition schemes.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: GCSEs in English and Maths, supervisory experience, and customer service skills.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
An opportunity has become available for a Part Time (Job Share Role) Referral Hub Supervisor within Imperial Private Healthcare. The successful candidate will be primarily based at Charing Cross Hospital but may be required to cover at one of our other sites. You will be a part of a dynamic team responsible for ensuring the delivery of an exceptional and proficient Private Care referral service.
Responsibilities include:
- Coordinating and managing incoming Private Care enquiries and referrals.
- Liaising with consultants, secretaries, and private outpatient departments.
- Ensuring an efficient and professional service throughout the Private Care pathway.
- Possessing exceptional supervisory and teamwork skills.
- Demonstrating a professional and courteous telephone manner.
- Communicating verbally and in writing effectively.
- Reviewing medical and clinical information, determining the appropriate specialist and allocating accordingly.
- Booking outpatient appointments across the Private Care sites.
- Monitoring daily the Private Care review sites.
- Responding to and dealing with a variety of often complex private patient enquiries/requests in a timely manner.
- Maintaining data entry logs for all enquiries directed through the Referral Hub.
- Contributing to the planning and implementation of change within the Private Referral Hub.
Working for our organisation at Imperial College Healthcare allows you to achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative, and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working, and wellbeing, as well as a staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan, or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time, or job share.
Education/Qualifications:
- Essential: Educated to GCSE level C or equivalent passes at Grade C or above, including English Language and Maths with evidence of numeracy and literacy.
- Desirable: Medical terminology NVQW level 3 in Customer Service.
Experience:
- Essential: Supervisory Experience, Administrative Experience, Minimum 1 year experience in a private healthcare setting or similar, Customer Service, IT literacy, An understanding of Medical Referrals.
- Desirable: NVQ II Customer Care or equivalent, Competence in Data Analytics.
Skills/Knowledge/Abilities:
- Essential: Competent use of Microsoft Office and Trust hospital systems – Excel, Word, PowerPoint, Cerner.
Private Referral Hub Supervisor in England employer: Charing Cross Hospital
Contact Detail:
Charing Cross Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Referral Hub Supervisor in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about openings at Imperial Private Healthcare. A friendly chat can sometimes lead to opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your medical terminology and customer service skills. Think of examples from your past experiences that showcase your ability to handle complex enquiries and provide exceptional service.
✨Tip Number 3
When you get that interview, don’t just talk about your skills—show them! Bring along any relevant data or examples of how you've improved processes or customer satisfaction in previous roles. It’s all about making a memorable impression!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our dynamic team at Imperial College Healthcare.
We think you need these skills to ace Private Referral Hub Supervisor in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Private Referral Hub Supervisor role. Highlight your supervisory experience and any relevant skills in customer service and medical terminology. We want to see how you fit into our dynamic team!
Show Off Your Communication Skills: Since communication is key for this role, demonstrate your verbal and written skills in your application. Use clear and professional language, and don’t forget to mention any experience you have with handling complex enquiries – it’ll make you stand out!
Highlight Relevant Experience: If you've worked in a private healthcare setting or similar, make sure to showcase that experience. We’re looking for someone who understands the ins and outs of medical referrals, so share specific examples of your past roles and responsibilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Charing Cross Hospital
✨Know Your Medical Terminology
Brush up on your medical terminology before the interview. Understanding the language used in private healthcare will not only help you answer questions more confidently but also show that you're serious about the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about specific situations where you resolved complex enquiries or improved a process, as this will demonstrate your ability to handle the demands of the Referral Hub.
✨Demonstrate Teamwork and Leadership
Be ready to discuss your supervisory experience and how you've successfully led a team. Highlight instances where you collaborated with others to achieve a common goal, as teamwork is crucial in this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if the environment aligns with your career aspirations.
