Allergy Pathway Coordinator in England

An exciting opportunity has arisen within the Allergy Service at Imperial. We are looking for an enthusiastic, dedicated and proactive team player to join our department as an Allergy Pathway Coordinator. The successful applicant will provide vital administrative and coordination support to the allergy clinical team. The primary function is to manage patient pathways, supporting consultants, specialist nurses, and other clinical staff within the department.

The role involves working closely with the medical and management teams, coordinating referrals, arranging investigations and follow-up appointments, processing clinic letters, and responding to queries from patients and colleagues across the Trust. We are looking for a friendly, approachable and highly motivated individual who will perform their role in a calm and professional manner, communicating effectively with patients and hospital staff. The ideal candidate will be dedicated to delivering an excellent patient experience and comfortable working in a dynamic and fast-paced environment. This is a busy and demanding role which requires a proactive and confident person, with strong organisational and communication skills.

Main duties of the job

• The post holder will be expected to manage capacity within their allocated services, bringing patients appointments forward where necessary, flagging up capacity issues with specific responsibility to cross cover the other administrative coordinators during periods of unforeseen absences.
• Leading on data capture, validation of 18 week referral to treatment pathways and help support the managing of both inpatient and outpatient waiting lists.
• They will be expected to contribute to the collection and analysis of data, assess the service needs and develop improvement programmes and implement action plans to ensure that appropriate outcomes are applied.
• The post holder will be responsible for the set up and coordination of clinics/sessions for this service and for processing incoming referrals, ensuring that the service is delivered in a competent and efficient manner according to protocols and within agreed timescales.
• The post holder will be responsible for ensuring that patients pathways are managed in a timely manner, within access timeframes, ensuring that patients are booked in to relevant clinics and sessions (e.g MRI/Theatre) as appropriate with clinical guidance.
• The post holder will work closely with the relevant service team, other health professionals and the Operations manager to ensure that patients are given appropriate appointments and receive a high quality service.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews, please view the Job Description attachment with the job advert.

Person specification

Education/qualifications

• Essential criteria: Educated to A Level or equivalent
• Desirable criteria: Diploma, Degree or Management Qualification

Skills

• Essential criteria: Ability to prioritise own workload, Ability to use own initiative and to work effectively under pressure, Proficient in Microsoft Word, Access and Excel, Ability to manipulate data using a variety of software packages and to present data in an easy to read format, Excellent written communication skills
• Desirable criteria: Experience of coordinating a service, project group or large work stream

Experience

• Essential criteria: Experience of working within a healthcare environment, Experience of working with multi-disciplinary teams; Demonstrable experience of data collection, presentation and report writing
• Desirable criteria: Experience of working within a hospital environment

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on the website. Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).