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- Tasks: Coordinate home EV charger installations and ensure smooth customer experiences.
- Company: Join ChargeGuru, a fast-growing scale-up making EV charging simple across Europe.
- Benefits: Enjoy a competitive salary, bonus scheme, and access to an EV via Salary Sacrifice.
- Why this job: Be part of a mission-driven team in the exciting electric vehicle market.
- Qualifications: Ideal candidates have coordination experience, strong communication skills, and a passion for renewable energy.
- Other info: This is an entry-level, full-time role based in London.
The predicted salary is between 28000 - 32000 £ per year.
Get AI-powered advice on this job and more exclusive features.
- £35,000 – £38,000 per annum (Depending on Experience)
- Access to a bonus scheme, based on company and personal performance
- Access to an EV via a Salary Sacrifice Scheme (if desired
ChargeGuru – Who are we?
ChargeGuru is a fast-growing scale-up with a mission to make EV charging simple for everyone. We design and deploy intuitive and scalable charging solutions for individuals and businesses, tailored to suit our customers\’ needs. Our platform business model uses the best software to enable an efficient and simple design & installation process and has been successful in securing strong partnerships across Europe with electricity companies and with Automotive OEMs (BMW, Volvo, Porsche, Tesla, Ford) to feed its growth.
ChargeGuru was founded in France in 2018 and has since expanded to Spain, Portugal, Belgium, Italy, Germany and most recently the UK & Ireland.
The Role:
To help continue to grow our activity in the UK & Ireland, ChargeGuru is looking for a detail-oriented and proactive Residential Charging Coordinator to join our expanding team. This role is pivotal in ensuring the smooth and efficient coordination of our home EV charger installations, providing a seamless experience for our customers and installation partners. Reporting directly to the Head of Operations (UK & Ireland), you’ll also work closely with the wider team and will have direct interaction with our international Global Design team, when necessary.
Key Responsibilities:
- Follow up on quotations and be available for customer queries prior to the customer confirming their order via our Customer Portal.
- Coordinate the end-to-end operational process for residential EV charging installations, from order confirmation to successful completion and handover.
- Act as a primary point of contact for customers regarding scheduling, installation progress, and requirements, ensuring excellent communication throughout.
- Schedule and coordinate installations effectively with our network of approved third-party installation partners.
- Provide first-line support for customer and installer queries related to scheduling and processes, and escalate technical issues as needed.
- Compile, manage, and maintain all necessary documentation for each installation project, ensuring that records are kept up to date in our systems.
- Monitor installation progress, identify potential delays or issues, and proactively work towards solutions.
- Contribute to the continuous improvement of our residential installation processes, systems, and overall customer experience.
About You:
We’d love to hear from you if you have:
- A taste for challenges and taking responsibility within a fast-growing, exciting, European-wide organisation.
- Proven experience in a coordination, scheduling, administration, or customer service role, ideally within a technical service or installation environment.
- Excellent organisational skills, with the ability to manage multiple tasks and priorities effectively in a fast-paced setting.
- Strong interpersonal and communication skills (both written and verbal), with experience liaising with customers and external partners.
- Confidence in working collaboratively across different teams to achieve shared goals.
- A rigorous, autonomous, and detail-oriented mindset with a proactive approach to problem-solving.
- Proficiency in using standard office software (e.g. Google Suite) and comfortable learning new CRM or scheduling systems.
- An interest in the electric vehicle market, EV charging technology, renewable energy, or the Energy Transition is preferable!
- A desire to learn, develop, and progress within an exciting and challenging industry.
If you think you\’re the right person to help make EV charging simple for everyone – then we\’d love to hear from you!
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Residential Charging Coordinator employer: ChargeGuru
Contact Detail:
ChargeGuru Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Charging Coordinator
✨Tip Number 1
Familiarise yourself with the electric vehicle market and charging technology. Understanding the industry will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with professionals in the EV sector, especially those involved in installation and customer service. Engaging with industry experts can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your organisational skills and experience in coordinating projects. Be ready to share specific examples of how you've successfully managed multiple tasks in a fast-paced environment.
✨Tip Number 4
Demonstrate your problem-solving abilities during discussions. Think of scenarios where you've proactively addressed issues or improved processes, as this aligns well with the responsibilities of the role.
We think you need these skills to ace Residential Charging Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in coordination, scheduling, or customer service roles. Emphasise any technical service or installation experience, as well as your organisational skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the electric vehicle market and how your skills align with the responsibilities of the Residential Charging Coordinator role. Mention specific examples of how you've successfully managed multiple tasks in a fast-paced environment.
Showcase Communication Skills: Since strong interpersonal and communication skills are crucial for this role, provide examples in your application that demonstrate your ability to liaise effectively with customers and external partners.
Highlight Problem-Solving Abilities: Discuss instances where you've proactively identified issues and implemented solutions in previous roles. This will showcase your detail-oriented mindset and ability to work autonomously, which are key traits for the position.
How to prepare for a job interview at ChargeGuru
✨Research ChargeGuru
Before the interview, take some time to learn about ChargeGuru's mission, values, and recent developments in the EV charging market. Understanding their goals will help you align your answers with what they are looking for.
✨Showcase Your Coordination Skills
Since the role involves coordinating installations, be prepared to discuss your previous experience in scheduling and administration. Use specific examples to demonstrate how you've successfully managed multiple tasks and priorities in a fast-paced environment.
✨Prepare for Customer Interaction Scenarios
As a Residential Charging Coordinator, you'll be the primary point of contact for customers. Think of scenarios where you had to handle customer queries or resolve issues, and be ready to explain how you approached these situations effectively.
✨Express Your Interest in EV Technology
ChargeGuru values candidates who are passionate about the electric vehicle market and renewable energy. Be sure to convey your interest in these areas during the interview, and mention any relevant knowledge or experiences you have that relate to the industry.