ERP System Specialist in London

Charcoalblue is seeking a forward-thinking ERP System Specialist to play a key role in shaping, embedding, and continuously improving our ERP and project systems ecosystem. The role will suit someone who is passionate about the intersection of data, automation, and project delivery within the Architecture and Engineering or design consultancy space.

Reporting to the Technical Director, you will drive the ongoing evolution of our project systems including our ERP ecosystem - providing integrations, best practice, data analysis and maintenance support, working in close partnership with business leaders and system users. You will drive the development and optimisation of ERP-based dashboards and reports, plus integrations with Excel and Power BI, and explore emerging approaches such as Agentic AI, identifying practical opportunities to automate workflows and enhance decision making where they provide clear business value.

This role offers the opportunity to grow into a recognised systems specialist, shaping how data, automation, and insight support creative project delivery at scale. There is an emphasis throughout the remit on your ability to be highly organized, a strong and proactive communicator, and to deliver reliable and accurate results.

As Charcoalblue continues to grow internationally, our projects, people, and data are becoming more connected and more complex. We have recently adopted Deltek Vantagepoint as our core ERP platform, and we are now at a critical stage where the value of that investment depends on how well the system is embedded, trusted, and evolved. This role exists to ensure our ERP and project systems truly support how we work: turning high-quality data into clear insight, reducing manual effort through smart automation, and enabling our teams to focus on creative, high-value project delivery.

Role Summary

• The Architect of Data: You will ensure our ERP system (Deltek Vantagepoint) remains the "single source of truth" for project delivery, scheduling, finance, reporting and people processes across our international business.
• Automation Driver: Working with key stakeholders, you will identify manual bottlenecks and implement automated solutions, including using Agentic AI and integrated workflows.
• Insight Creator: You will transform raw data into actionable intelligence by building and maintaining sophisticated dashboards.
• Collaborative Lead: You will translate complex technical concepts into accessible information for our design and engineering teams, enabling a culture of continuous improvement.

What you'll be doing

• ERP Optimisation & Automation: Serve as the primary internal support for Deltek Vantagepoint, ensuring the system reflects Charcoalblue’s unique operating model and is used consistently across regions. Proactively identify opportunities for automation and integration with other tools (CRM, HRIS). Specifying and implementing ERP processes and automations to streamline routine tasks, data entry, and resource forecasting. Manage ERP upgrades, system configurations, and user permissions with a focus on scalability.
• Reporting & Advanced Analytics: Design, build, and maintain dashboards and reports that provide real-time visibility into project health, financial performance, and global resourcing. Partner with business unit leaders to interpret data patterns and provide insights that support strategic decision-making. Ensure data integrity through periodic audits, maintaining our high standards and ISO:9001 compliance.
• User Engagement & System Growth: Provide high-level support for system queries, fostering user accountability and data ownership. Develop "next-gen" training materials and step-by-step guides that support different learning styles across our global regions. Collaborate with the People team to support Deltek Talent, ensuring seamless integration between our HR and project data.

What you'll bring

We value diverse experiences and backgrounds. If you meet most of the criteria below, we encourage you to apply.

• Essential: 1+ years of experience in an ERP Coordinator, Analyst, or Support role. Direct experience with Deltek VantagePoint is highly desirable. Understanding of Data Visualisation using tools such as Power BI to create complex reports and dashboards.
• Desirable: Ability to work successfully on own initiative, as well as part of a local and global team. Flexibility and adaptability to changing business needs. Ability to manage and prioritise a diverse workload, sometimes in a pressured environment. Excellent communication skills. The ability to bridge the gap between technical data and creative project needs. Experience in project-based consultancy environments and an understanding of project/resource life cycles. Digital and systems literacy, including experience with data cleansing and SQL. A demonstrable interest in Agentic AI and modern automation approaches, with the curiosity to explore how they can be applied responsibly within business systems. Ability to work across functions with a range of internal stakeholders in a facilitative, collaborative role. Experience working within an Architecture, Engineering, or Design Studio environment is a significant advantage.

Interview Schedule: First-round interviews will be held online via MS Teams, and second-round interviews will be held in person at our London or Bristol Studios in July 2026.

Employment Details: This role is being offered as a permanent, full-time role. Our standard full-time working week is forty (40) hours, flexible between 8am and 8pm Monday-Friday, with an understanding that flexible working hours will apply to meet our clients’ needs and to accommodate the company’s global time zones. Charcoalblue does not provide for the payment of overtime. The nature of the job and the business could occasionally entail some work outside normal working hours. Hybrid Model: A blend of home-working and regular studio-based collaboration in London or Bristol. Please note, the successful applicant must be based in the UK with the right to work without sponsorship, and you should be able and willing to travel to external meetings and our UK studio/s regularly as required, with notice. The salary range for this role is £32,500 - £42,500 per annum for a forty (40) hour week. Please state your salary expectations in your application in line with your experience.

Employee Benefits: To support you in successful hybrid working, you will receive a laptop and any other associated IT peripherals required for the role upon you joining Charcoalblue. Following successful completion of your three-month probationary period, you will be eligible to participate in our company benefits package, including: Unlimited 'Take-What-You-Need' (TWYN) leave, including bank holidays. Studio closure between Christmas and New Year. Charcoalblue’s annual bonus scheme, subject to the Partnership’s performance year on year. Charcoalblue’s pension auto-enrolment scheme. An allocation of live event tickets per month, offered to encourage you to immerse yourself in the live events industry as far as possible. A contribution to your home internet and home utilities to enable you to work from home effectively in line with our distributed working model. Upon successful completion of your second year, you will be eligible to join our Private Health Insurance plan, in line with our company policy. Other benefits are accumulative as you progress with the company.

Start Date: July - August 2026

Equity, Diversity & Inclusion: Charcoalblue is committed to creating an inclusive, accessible and respectful workplace where everyone can thrive. Our recruitment is open to all, and we encourage applications from people of diverse backgrounds to reflect the communities and clients we serve globally. We believe that everyone – employees, partners, clients and collaborators – is entitled to be treated with dignity, fairness and respect, and we are committed to providing services and workplaces that are accessible and inclusive across all regions. We prioritise accessibility throughout the recruitment process. If you require this application in an alternative format or need reasonable adjustments, please contact Angelica Lucero at angelica.lucero@charcoalblue.com or via telephone at +44 (0)20 7928 0000.