ERP Coordinator - (7) in Bristol

Thank you for your interest in Charcoalblue. We are seeking an ERP Coordinator to join our talented team. To apply, please complete the online application form and submit a short CV (1-2 pages max.) and a cover letter describing your experience supporting an ERP system for a global company – particularly any experience with Vantagepoint.

We look forward to receiving your application. We will only accept applications via our online system. Interviews will either be held in person at our London or Bristol Studios, or remotely (via Microsoft Teams) in February 2026 – the time, date and location will be confirmed for shortlisted candidates.

The role reports to the Director of Operations. You will have the chance to meet regularly with your line manager to ensure you are fully supported in your role, and we will provide role-specific inductions and ongoing training to help you succeed.

• User Support and Engagement: Primary point of contact for first-line support for system queries, responding clearly and confidently to questions across all levels of the organisation.
• Promote user accountability by encouraging team members to take ownership of their system inputs and outputs.
• Create and maintain clear step-by-step guides and process documentation for ERP workflows, so users know exactly how to complete tasks consistently and correctly.
• Coordinate system training sessions in collaboration with our Training and Development team, and develop user guidance that supports different learning styles.
• Business Process and Data Integration: Work with stakeholders to improve existing workflows and ensure ERP processes reflect Charcoalblue’s operating model.
• Monitor ERP performance and proactively identify opportunities for automation and integration with other business tools (e.g., CRM, HRIS).
• Assist with ERP upgrade projects, including testing new releases.
• Support accurate data import/export activities and liaise with teams to ensure consistency across our systems.
• Help identify process gaps and inefficiencies and suggest scalable improvements; undertake periodic reviews to ensure that project datasets are complete.
• Support data integrity through periodic audits and partner with stakeholders to identify improvements in usability and integration of both the ERP and our HR Information System.
• Reporting and Insight: Assist with designing and maintaining dashboards and reports that provide visibility of project, resourcing, and financial performance.
• Partner with key users to ensure data integrity and that insights are accessible and actionable.
• Use initiative to interpret patterns and raise observations that support better decision-making.
• System Administration and Governance: Manage user permissions and system configurations, maintaining up-to-date records and audit trails.
• Help ensure ERP data and workflows meet internal process standards and contribute to ISO:9001 compliance.
• Support internal reviews and data quality checks to uphold high operational standards.
• Configure new starters based on information received from the DeltekTalent platform.
• Provide support for our HR Information System, DeltekTalent, troubleshooting issues and collaborating with the People team to resolve queries and maintain smooth workflows.
• Configure and maintain Talent system settings, ensuring alignment with HR processes and integration with Vantagepoint, while upholding taxonomy and data consistency.

We value diverse experiences and educational backgrounds. If you meet most of the qualifications listed below, we encourage you to apply. At Charcoalblue, we are committed to fostering an inclusive environment where every team member can thrive.

• Minimum 1 year of experience coordinating or supporting ERP systems, ideally Deltek Vantagepoint.
• Experience working across different functions and time zones in a supportive, facilitative role.
• Digital and systems literacy, including experience with data cleansing, configuration, and documentation.

• Clear and adaptable communicator, able to explain systems and processes in plain language.
• Able to analyse trends and proactively propose improvements.
• Strong collaboration and communication skills, fostering teamwork across regions.
• Proactive problem-solving and adaptability in a fast-paced environment.
• Commitment to continuous learning and professional growth.
• Ability to build trust and maintain integrity in all interactions.
• Work in accordance with our company cultural values and be an ambassador for those within the region and group.
• Experience working in project-based or consultancy environments.
• Understanding of project and resource planning cycles.
• Experience supporting training delivery or process documentation.

• Highly organised, excellent time management skills, and reliable.
• Attention to detail and high level of accuracy.
• Excellent verbal and written communications skills.
• Adept at multi-tasking.
• Able to work calmly under pressure.
• Friendly and professional manner.
• Ability to work successfully on own initiative, as well as part of a local and global team.
• Flexibility and adaptability to changing business needs.
• Ability to manage and prioritise a diverse workload, sometimes in a pressured environment.
• Ability to meet deadlines, as well as maintain both perspective and a sense of humour.

This list is not intended to be exhaustive and may be subject to alteration over time.