Partnership Success Manager

We are a leading charge point provider and operator for electric vehicles in the UK, managing over 4,300 public charge points. We are committed to providing reliable, convenient and affordable charging infrastructure that is accessible to all, particularly the 40% of UK households without private driveways that rely on public charging. We believe our employees are the electric spark igniting our success, which is why we have been recognised as a "Great Place to Work" and a "Living Wage Employer". We’re dedicated to our culture, ensuring that every individual feels charged up and empowered to accelerate their career. Together we’re shaping the future as society’s preferred EV charging network.

The Partnership Success Manager plays a key role in supporting the management and optimisation of EV charging concessions, focusing on ensuring that the contracts we win are treated as valuable assets that require careful and strategic management. Reporting to the Head of Partnership Success, this role involves:

• Building and maintaining relationships with external partners (e.g., councils) and internal teams.
• Ensuring successful management of each concession.
• Monitoring compliance with contractual obligations.
• Meeting all reporting requirements.

Key Responsibilities

• Personnel Management: Manage and support Partnership Success Consultants, ensuring effective performance, development, and alignment with organisational goals.
• Asset Management: Ensure that all contracts are treated as valuable assets, requiring careful oversight and strategic management to maximise their value.
• Concession Support: Assist in the management of EV charging concessions, ensuring alignment with financial, contractual and operational objectives.
• Relationship Building: Serve as a key contact for council partners, facilitating strong relationships and understanding their needs.
• Cross-Functional Coordination: Work closely with operations, finance, legal, and technology teams to ensure seamless execution of concession agreements.
• Performance Tracking: Support the monitoring of financial performance, customer satisfaction, and operational efficiency, using established tools and processes.
• Risk Mitigation: Read and understand each contract and assist in identifying potential risks to the success of concessions and in developing strategies to minimise these risks.
• Reporting: Prepare regular updates on concession performance for internal and external stakeholders, highlighting successes and identifying areas for improvement.

Qualifications

• Commercial Expertise: 3+ years of experience in managing customer or partner relationships, preferably in infrastructure or renewable technology.
• Communication Skills: Strong interpersonal skills, with the ability to influence and engage stakeholders at different levels.
• Analytical Thinking: Ability to read and understand legal contracts and financial data to assess its impact on partnership success.
• Organisational Skills: Excellent organisational abilities to handle multiple projects and priorities effectively.
• Collaborative Mindset: Experience working with cross-functional teams to deliver positive outcomes.
• Education: A bachelor’s degree in business, project management, or a related field is preferred.

What do we offer?

• Our commitment to diversity, inclusion and sustainability is embedded in what we do and how we act as a company.
• We believe we do our best work when we’re connected which is why we allow our employees to work from home up to 2 days a week.
• 25 days off to go on holiday and recharge your batteries!
• Celebrate having a child with enhanced maternity, paternity and adoption leave packages.
• By joining a dynamic environment like ours - you can learn, develop and grow your career – because you’re in the driving seat!
• We cover your premium for a fully comprehensive private medical insurance with BUPA.
• We cover your premium for a fully comprehensive private level 2 dental insurance with BUPA.
• We offer season ticket loan via our portal “Let’s Commute” to help employees to spread the cost of their travel ticket through monthly deductions from their salaries.
• We understand that life can sometimes throw unexpected challenges in your way and if our employees are unable to work for an extended period due to illness, Unum covers 75% of your salary for up to three years.
• 10 personal fulfilment days to mix and match between having a "Life Admin", "Emergency", "Birthday Off" or "Personal Development".
• We provide you with Life Assurance benefit at 4 times your salary!
• Call our employee assistance programme when you need someone to talk to via UNUM.

Please note: you must have valid right to work in the UK, we unfortunately cannot provide sponsorship.