Day Triage RN

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Join the Chapters Health Team

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Position: RN Day Triage

The RN Day Triage provides telephonic and ad hoc support to patients and families. The RN, Day Triage will establish and maintain positive relationships with team members, patients/families, and referral resources.

Qualifications:

• Current Affiliate state or multi-state license to practice as an RN, with the ability to apply for/obtain multi-state RN license within 30 days of hire, if not already held.
• Minimum of one (1) year nursing experience; hospice or hospital experience preferred.
• Experience working with an EMR/EHR system.
• Effective communication skills in English; bilingual in Spanish preferred.
• Strong critical decision-making, clinical, and assessment skills.
• Ability to use equipment with visual and auditory mechanisms.
• Excellent time management and ability to prioritize demands.
• Professional handling of stressful situations with exceptional customer service.
• Strong patient service skills, including probing, accurate knowledge transfer, and listening skills.
• Ability to navigate in a fast-paced environment and work cooperatively in a team.
• Sense of urgency and proficiency in computer operations, MS Office, online research, data entry, and navigation.
• Availability to work shifts accommodating extended hours.
• Ability to perform sedentary work with frequent interruptions and manage emotional stress related to terminally ill patients.
• Physical ability to lift patients/equipment, bend, push/pull, kneel, with or without accommodations.

Competencies:

• Complete competency requirements for the position.

Responsibilities of All Employees:

• Represent the company professionally and comply with all regulations and policies.
• Maintain confidentiality and use resources responsibly.
• Participate in community and professional organizations and performance improvement activities.
• Enhance professional knowledge and skills, and support research and educational activities.

Job Responsibilities:

• Triages phone calls efficiently with excellent customer service.
• Provides direct care to patients and families, incorporating psychosocial, spiritual, cultural, physical, and biological components.
• Handles clinical inquiries, promotes services, and documents interactions accurately.
• Coordinates in-person visits when needed, reassures patients and families, and resolves complex situations using appropriate resources.
• Documents patient information and communicates with the interdisciplinary team.
• Reports technical issues promptly and follows emergency protocols during disasters.
• Performs other duties as assigned.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment and ongoing compliance with the Drug-Free Workplace Policy.

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