At a Glance
- Tasks: Lead pharmacy operations, ensuring patient safety and satisfaction while driving growth.
- Company: Dynamic pharmacy organisation focused on innovation and patient care.
- Benefits: Generous annual leave, work-from-home options, and a supportive work culture.
- Other info: Opportunity for significant career growth in a rapidly evolving industry.
- Why this job: Make a real difference in patient care while leading a high-performing team.
- Qualifications: Proven leadership in pharmacy or healthcare operations with a focus on patient outcomes.
The predicted salary is between 60000 - 80000 € per year.
Reporting to: Managing Director
Type: Permanent
Location: South East England and London based.
Parking: Free parking onsite at the South East England office
Days and Hours: Full time
Salary: Negotiable depending on skill and experience
Benefits Include:
- 25 days annual leave (rising to 27 after year one and 30 after year two) + 8 bank holidays
- Enhanced maternity and parental leave
- Work-from-home options, cycle-to-work scheme, and more
Pension: 5% employer contribution
Accountability of the role:
- Transitioning the business from a scale up to a nationally significant pharmacy operations and logistics business
- Full operational leadership of the pharmacy function, including dispensing, clinical services, patient communications, and fulfilment
- Regulatory and compliance accountability GPhC, CQC, contractual obligations, and patient safety frameworks
- Patient outcomes and experience, setting the clinical standards, governance frameworks, and quality metrics that keep patients safe and satisfied
- Design and continuous improvement of the patient journey from first contact through to medication delivery and ongoing support
- Commercial performance of the pharmacy operation cost management, and contribution to growth
- Building, leading, and developing a high-performing, patient-focused pharmacy team
- Embedding a culture where every member of the team understands how their role connects to patient outcomes
- Partnering with product and technology teams to build pharmacy tools and experiences that genuinely serve patients better
- Work closely with the Superintendent Pharmacist and Head of Pharmacy Operations to ensure legal and regulatory compliance
- Proven track record of full operational ownership at senior level, you have been the person accountable for outcomes, and you have delivered them
- Demonstrated experience of scaling high-volume operations, you have grown throughput significantly, and you understand what needs to be built to make that sustainable.
- You need to demonstrate operational and logistics scaling experience of over 150+ staff and utilising technology and new ways of working to achieve scale.
- Exceptional change leadership, you have guided teams through significant transformation with clarity, empathy, and genuine buy-in
- Creative and resourceful problem solver, you find smart paths through complex operational challenges and you do not need perfect conditions to start
- 24/7 operational experience, you have built the systems, the culture, and the resilience that a round-the-clock operation demands
- Background in high-volume, regulated operations - pharmacy, healthcare, pharmaceutical supply chain, industrial logistics, or equivalent
- A strong coaching and teaching mindset, you develop capability in your teams and leave every operation better equipped than when you arrived
- Business owner mentality, you think in outcomes, take personal accountability seriously, and make decisions as if it is your name on the door
- A visible, on-site leadership style - present, hands-on, and genuinely connected to the operation and the people who run it
- Direct pharmacy or healthcare operations experience at scale
- Experience designing or improving patient journeys, clinical pathways, or care models
- Experience in digital, online, or technology-enabled pharmacy - particularly models focused on patient access and adherence
- Superintendent Pharmacist experience or willingness to hold SP responsibilities
- Exposure to patient feedback and quality improvement methodologies (e.g. patient safety incident frameworks, Net Promoter Score in a clinical context)
- Experience working with product or technology teams to build patient-facing tools
Bonus Points:
- GPhC registered pharmacist with a strong, active clinical foundation and a genuine passion for patient care
General Manager of Pharmacy Operations in Reading employer: Chapter 2
As a General Manager of Pharmacy Operations, you will join a forward-thinking organisation that prioritises patient care and employee development. With a supportive work culture that offers flexible working options, generous annual leave, and a commitment to continuous improvement, this role provides an excellent opportunity for professional growth in a dynamic environment. Located in South East England, the company fosters a collaborative atmosphere where your leadership can make a significant impact on both team performance and patient outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager of Pharmacy Operations in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the pharmacy and healthcare sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in pharmacy operations. Tailor your responses to highlight your leadership style and how you've successfully managed teams and improved patient journeys.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific challenges you've faced in high-volume operations and how you navigated them. Use examples that demonstrate your ability to lead change and improve processes, especially in regulated environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged. Make sure to follow up after applying to express your enthusiasm for the role!
We think you need these skills to ace General Manager of Pharmacy Operations in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the General Manager role. Highlight your operational leadership, experience in scaling high-volume operations, and any relevant pharmacy or healthcare background.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about patient care and how your previous experiences have prepared you for this role. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and improve patient journeys. Numbers speak volumes, so include metrics where possible to show your impact.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Chapter 2
✨Know Your Stuff
Make sure you’re well-versed in the specifics of pharmacy operations and logistics. Brush up on regulatory compliance, patient safety frameworks, and the latest trends in digital pharmacy. This will not only show your expertise but also your genuine interest in the role.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach, especially how you’ve guided teams through change. Use examples that highlight your hands-on style and ability to connect with your team. They’ll want to see how you can build a high-performing, patient-focused culture.
✨Demonstrate Problem-Solving Skills
Be ready to tackle hypothetical operational challenges during the interview. Think creatively about how you would solve complex issues and improve patient journeys. This will showcase your resourcefulness and ability to think on your feet.
✨Connect with Their Vision
Research the company’s goals and values, particularly around patient care and operational excellence. During the interview, align your experiences and aspirations with their vision. This connection can set you apart as a candidate who truly understands their mission.
