At a Glance
- Tasks: Support pharmaceutical orders and enhance operational processes in a fast-paced environment.
- Company: Join Chapter 2, a rapidly growing talent acquisition powerhouse reshaping the industry.
- Benefits: Enjoy 27 days annual leave, birthday leave, private medical insurance, and gym discounts.
- Other info: Work in a modern office with strong leadership and excellent career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in the healthcare sector.
- Qualifications: Experience in operational processes and strong Microsoft Excel skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Us
At Chapter 2, we’re not just scaling businesses—we’re reshaping the future of talent acquisition with passion, loyalty, and an unwavering commitment to results. By blending people, processes, and cutting‑edge technology, we’ve redefined the traditional RPO model, delivering faster, smarter, and more cost‑effective solutions that exceed expectations. Our approach isn’t just about recruitment—it’s about building long‑term success for our clients.
Sector: Pharmaceuticals / Healthcare
Type of role: Permanent
Location: East London
Office expectation: The successful candidate is expected to be in the office 4 days a week, with working from home on a Thursday. Please note this is essential.
Onboarding: During the first four weeks of onboarding, the successful candidate will be expected to be on‑site full‑time.
Working days and hours: Monday to Friday, the client is happy for candidates to work 8.00am to 5pm or 9.00am to 6pm with 30 minutes lunch per day (8 hours per day, 40 hours per week).
Benefits:
- 27 days annual leave
- Birthday leave
- Private Medical Insurance
- Gym discounts
- Cycle to work scheme
- Fantastic modern office environment with amenities
- Strong leadership and support team
Role Overview
As Pharma Operations Coordinator you will be a vital member of our client’s industry‑leading Orders team, where we service retail and wholesale channels across the UK. Team Orders is responsible for core functions such as Procurement, Distribution, System Management and Customer Experience; the company operates in a fast‑paced environment where they service orders daily, answer customer queries and navigate the complexities of distributing unlicensed Schedule 2 controlled drugs. You will provide support for the wider team spotting where they need to bolt on improvements and address risks.
Duties and Responsibilities:
- Assist in processing pharmaceutical orders from retail and wholesale customers via email and procuring stock from domestic and international suppliers (40% of the role)
- Support the various systems in place (e.g. inventory management, order processing) to manage the business, helping to further develop them as our client grows (15% of the role)
- Work alongside Team Quality to help drive pharmaceutical compliance throughout the Orders System and QMS, following Good Distribution Practice (GDP) principles (15% of the role)
- Play a leading role in managing the client’s customer base and assist in building processes to be the very best for them and their patients (10% of the role)
- Provide administrative support for the wider Operations Team (10% of the role)
- Perform basic data analysis (10% of the role)
Essential Skills and Experience:
- Familiarity with operational processes and metrics (e.g. inventory management, logistics, lead times)
- Wholesale distribution experience, experience working in fast‑paced environments (e.g. startups, new and emerging industries)
- Ability to self‑direct and meet daily ordering cut off times
- Able to work effectively in a team setting and engage with external partners
- Advanced Proficient in Microsoft Excel (including pivot tables)
- Microsoft Office
Experience Advantage:
- Experience using VLOOKUP, and Power BI
- Experience using work management tools, 3PL systems, VPS systems and CRM systems
Personal Specification:
- Resilient and self‑motivated
- Passionate about patients and medical outcomes
- Interested in building a company from the ground up
- A natural “procedure person”, with a keen analytical mindset
- Excellent written and verbal customer service experience and skills
Preferred Education:
Undergraduate degree in Economics/Math/Data Science or equivalent field is preferred.
Pharma Operations Coordinator – Hybrid, Impact & Growth employer: Chapter 2
At Chapter 2, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, our team enjoys comprehensive benefits including private medical insurance, generous annual leave, and a modern office environment in East London. Join us to be part of a rapidly expanding company where your contributions directly impact the future of talent acquisition in the pharmaceutical sector.
StudySmarter Expert Advice🤫
We think this is how you could land Pharma Operations Coordinator – Hybrid, Impact & Growth
✨Tip Number 1
Network like a pro! Reach out to people in the pharma and healthcare sectors on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company’s values and recent projects. Be ready to discuss how your skills align with their mission of reshaping talent acquisition. Practise common interview questions and have your own questions ready to show your interest.
✨Tip Number 3
Showcase your skills! If you’ve got experience with inventory management or data analysis, make sure to highlight that in conversations. Use specific examples from your past roles to demonstrate how you can add value to their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our journey at Chapter 2. Don’t miss out on the chance to join a rapidly growing team!
We think you need these skills to ace Pharma Operations Coordinator – Hybrid, Impact & Growth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re not just looking for any job, but that you’re genuinely excited about being a Pharma Operations Coordinator and making a difference in the healthcare sector.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your operational processes knowledge and any experience in fast-paced environments.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Use bullet points where possible to make it easy for us to read through your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Chapter 2
✨Know Your Stuff
Make sure you understand the pharmaceutical operations landscape, especially around procurement and distribution. Brush up on Good Distribution Practice (GDP) principles and be ready to discuss how your experience aligns with the fast-paced environment of a startup.
✨Show Your Analytical Side
Since the role involves data analysis, be prepared to showcase your skills in Microsoft Excel, particularly with pivot tables and VLOOKUP. You might even want to bring examples of how you've used these tools in past roles to improve processes or solve problems.
✨Demonstrate Team Spirit
This position requires collaboration with various teams, so highlight your teamwork experiences. Share specific examples of how you've worked effectively with others, especially in high-pressure situations, to achieve common goals.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s growth and how the Pharma Operations Coordinator fits into their vision. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
