At a Glance
- Tasks: Support pharmaceutical orders and enhance operational processes in a fast-paced environment.
- Company: Join Chapter 2, a rapidly growing talent acquisition powerhouse reshaping the industry.
- Benefits: Enjoy 27 days annual leave, birthday leave, private medical insurance, and gym discounts.
- Other info: Dynamic startup culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in healthcare while working with a passionate and supportive team.
- Qualifications: Experience in operational processes and strong Microsoft Excel skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Us
At Chapter 2, we’re not just scaling businesses—we’re reshaping the future of talent acquisition with passion, loyalty, and an unwavering commitment to results. By blending people, processes, and cutting‑edge technology, we’ve redefined the traditional RPO model, delivering faster, smarter, and more cost‑effective solutions that exceed expectations. Our approach isn’t just about recruitment—it’s about building long‑term success for our clients.
Sector: Pharmaceuticals / Healthcare
Type of role: Permanent
Location: East London
Office expectation: The successful candidate is expected to be in the office 4 days a week, with working from home on a Thursday. Please note this is essential. Onboarding: During the first four weeks of onboarding, the successful candidate will be expected to be on‑site full‑time.
Working days and hours: Monday to Friday, the client is happy for candidates to work 8.00am to 5pm or 9.00am to 6pm with 30 minutes lunch per day (8 hours per day, 40 hours per week)
Benefits:
- 27 days annual leave
- Birthday leave
- Private Medical Insurance
- Gym discounts
- Cycle to work scheme
- Fantastic modern office environment with amenities
- Strong leadership and support team
Role Overview
As Pharma Operations Coordinator you will be a vital member of our client’s industry‑leading Orders team, where we service retail and wholesale channels across the UK. Team Orders is responsible for core functions such as Procurement, Distribution, System Management and Customer Experience; the company operates in a fast‑paced environment where they service orders daily, answer customer queries and navigate the complexities of distributing unlicensed Schedule 2 controlled drugs. You will provide support for the wider team spotting where they need to bolt on improvements and address risks.
Duties and Responsibilities:
- Assist in processing pharmaceutical orders from retail and wholesale customers via email and procuring stock from domestic and international suppliers (40% of the role)
- Support the various systems in place (e.g. inventory management, order processing) to manage the business, helping to further develop them as our client grows (15% of the role)
- Work alongside Team Quality to help drive pharmaceutical compliance throughout the Orders System and QMS, following Good Distribution Practice (GDP) principles (15% of the role)
- Play a leading role in managing the client’s customer base and assist in building processes to be the very best for them and their patients (10% of the role)
- Provide administrative support for the wider Operations Team (10% of the role)
- Perform basic data analysis (10% of the role)
Essential Skills and Experience:
- Familiarity with operational processes and metrics (e.g. inventory management, logistics, lead times)
- Wholesale distribution experience, experience working in fast‑paced environments (e.g. startups, new and emerging industries)
- Ability to self‑direct and meet daily ordering cut off times
- Able to work effectively in a team setting and engage with external partners
- Advanced Proficient in Microsoft Excel (including pivot tables)
- Microsoft Office
Experience Advantage:
- Experience using VLOOKUP, and Power BI
- Experience using work management tools, 3PL systems, VPS systems and CRM systems
Personal Specification:
- Resilient and self‑motivated
- Passionate about patients and medical outcomes
- Interested in building a company from the ground up
- A natural “procedure person”, with a keen analytical mindset
- Excellent written and verbal customer service experience and skills
Preferred Education:
Undergraduate degree in Economics/Math/Data Science or equivalent field is preferred.
Pharma Operations Coordinator employer: Chapter 2
At Chapter 2, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our East London office provides a modern environment with excellent amenities, while our commitment to employee growth is reflected in our comprehensive benefits package, including private medical insurance and generous annual leave. Join us as a Pharma Operations Coordinator and be part of a dynamic team dedicated to reshaping the future of talent acquisition in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Pharma Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the pharma and healthcare sectors on LinkedIn. Join relevant groups, attend webinars, and don’t be shy to slide into DMs. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions related to operations and compliance in the pharma industry. The more you practice, the more comfortable you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Pharma Operations Coordinator position.
We think you need these skills to ace Pharma Operations Coordinator
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for the pharmaceutical industry shine through. We want to see that you care about patient outcomes and are excited about the role of Pharma Operations Coordinator.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in operational processes and metrics. We love seeing how your background aligns with our fast-paced environment and the specific duties of the role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure to articulate your skills and experiences without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Chapter 2.
How to prepare for a job interview at Chapter 2
✨Know Your Stuff
Make sure you understand the pharmaceutical operations landscape, especially around procurement and distribution. Brush up on Good Distribution Practice (GDP) principles and be ready to discuss how they apply to the role.
✨Show Your Analytical Skills
Since the role involves data analysis, be prepared to showcase your proficiency in Microsoft Excel, particularly with pivot tables and VLOOKUP. You might even want to bring examples of how you've used these skills in past roles.
✨Demonstrate Team Spirit
This position requires collaboration with various teams. Think of examples where you've successfully worked in a team setting, especially in fast-paced environments. Highlight your ability to engage with external partners too!
✨Ask Smart Questions
Prepare thoughtful questions about the company’s growth and how the Pharma Operations Coordinator fits into their vision. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
