Reports to: Regional Manager / Director
Location: Milton Keynes
Start Date: ASAP
Salary: £55,000
The Role:
- Take overall responsibility for the effective management and operational delivery of the service, ensuring high quality, person-centred care and treatment that meets the needs and aspirations of the people we support.
- Lead, manage and motivate a multidisciplinary team to achieve objectives aligned to the organisation’s strategic plan and regulatory requirements.
- Ensure full compliance with relevant legislation, regulatory standards and company policies.
- Develop and implement strategies to grow the service, including marketing to commissioners and referrers and identifying new business opportunities.
- Manage change effectively to respond to service growth, contract requirements and evolving needs of the people we support.
Main Tasks and Responsibilities:
- Provide visible, professional leadership and hands‑on management support to staff, shaping positive practice, culture and performance.
- Hold line management responsibility for senior staff and lead clinicians as appropriate, ensuring clear performance expectations, supervision and appraisal processes are in place.
- Prepare, monitor and manage budgets (revenue and capital) for the location and take responsibility for financial governance and reporting.
- Lead recruitment, induction, ongoing staff development and ensure employment practices comply with relevant legislation and contractual obligations.
- Act as an active member of the Service Management group and provide management support for investigations, disciplinary and grievance processes where required.
- Promote excellent customer responsiveness to all stakeholders including people we support, families, commissioners and professional partners; this may include working unsocial hours or occasional overnight stays.
- Produce and implement an annual business development plan to support the development and sustainability of the service.
- Represent the organisation at conferences and marketing events as required.
- Lead and manage the on‑call arrangements for the location, providing out‑of‑hours support to the team.
- Ensure all people we support receive comprehensive assessments, person‑centred support plans and timely reviews with active involvement.
- Oversee the management of service and individual finances in line with organisational policy and audit requirements.
- Ensure the health, welfare and safeguarding of all individuals in line with legislation and best practice.
- Lead and co‑ordinate multidisciplinary review processes, prepare professional review reports and chair meetings where required, ensuring meaningful involvement of people we support.
- Promote opportunities for education, employment, rehabilitation and independence for people we support.
- Ensure physical environments, vehicles and equipment are safe, homely and maintained to an appropriate standard, and take responsibility for planned maintenance and repairs.
- Monitor and drive quality through audits, governance processes and working with Quality Assurance and Health & Safety teams to achieve continuous improvement.
- Oversee all internal and external reporting requirements and ensure compliance with best practice.
- Maintain and regularly review risk management arrangements for the location.
- Undertake any reasonable travel required to fulfil the duties of the role and carry out other duties within the scope of the post as directed by the Divisional Manager.
About you:
- Hold QCF/NVQ Level 5 in Health and Social Care or equivalent qualification/experience.
- Comprehensive knowledge of statutory requirements, relevant legislation and outcomes frameworks.
- Proven experience of delivering and managing high quality specialist residential services.
- Experience of working effectively with multidisciplinary teams to deliver positive outcomes for people we support.
- Strong people management skills with the ability to support, supervise and develop staff and clinicians through formal supervision and appraisal.
- Experience of applying disciplinary and grievance procedures and managing performance issues in line with policy.
- Experience of budget management and financial reporting systems.
- Excellent organisational skills with the ability to prioritise and meet deadlines.
- Flexible approach to working hours, including the ability to work unsocial hours when required.
- Ability to travel to meetings, training and other sites as required.
Personal Development, Supervision and Training:
- Maintain up‑to‑date knowledge of best practice in social care and leadership and promote innovation while challenging poor practice.
- Participate in regular supervision and support with line management.
- Continuously develop professional knowledge through attendance at relevant learning and development events, meetings and conferences as agreed with line management.
- Attend and contribute to team and other meetings, both internal and external.
Policies and Procedures:
- Comply with organisational policies regarding staff management including supervision, development, capability, grievance and discipline.
- Support the management of compliments and complaints in line with policy and guidelines.
- Be familiar with and adhere to the organisation’s written policies, procedures and guidelines for good practice.
- Ensure Health & Safety policies and procedures are followed at all times and take personal responsibility for reporting incidents and hazards.
The organisation operates in a changing environment and may reasonably amend duties and responsibilities to meet evolving business needs.
Ethics and Confidentiality:
All employees are expected to act responsibly and be accountable for their actions, upholding the dignity, rights and wellbeing of the people we support and colleagues. Demonstrate the organisation’s values and behaviours at all times and promote equality, diversity and inclusion in all areas of work. Maintain confidentiality in respect of all matters relating to the organisation, colleagues and people we support.
This job description is a dynamic document and may be reviewed and revised in consultation with the post holder as the role develops.
