At a Glance
- Tasks: Lead and transform high-volume operations, ensuring quality and compliance.
- Company: Fast-scaling tech-enabled fulfilment operation in South East England.
- Benefits: Lucrative salary, flexible working, generous holiday, and pension contributions.
- Other info: Direct access to founding team and opportunity to shape the operation's future.
- Why this job: Make a real impact on patient outcomes while leading a dynamic team.
- Qualifications: Proven senior operational leadership with P&L accountability in regulated environments.
The predicted salary is between 80000 - 100000 £ per year.
The operation exists, the volume is real, and the targets are being missed. Our client needs an Operations Director who has walked into broken operations before, built high-performing teams from the ground up, and driven throughput at scale without compromising quality or compliance.
This is not a head office role. It requires daily presence, hands-on leadership, and the conviction to make hard calls quickly.
The Business
A fast-scaling, technology-enabled fulfilment operation in Southeast England, processing high volumes of regulated orders daily with a clear agenda to become a nationally significant operation. Think FMCG scale operational rigour applied to an environment where every order directly impacts a real patient. The operation funds the entire business. The GM of this function sets the standard for everything.
What You Will Own
- Full operational leadership. Inbound, fulfilment, dispatch, logistics, and quality
- P&L accountability and commercial performance of the operation
- Building, leading, and developing a shift-based team of 150+ across a 24/7 operation
- Regulatory and compliance accountability. GDP, GPhC, CQC, and patient safety frameworks
- Design and continuous improvement of the end-to-end fulfilment journey
- Partnering with technology and product teams to build better operational systems
What We Need From You
- Non-negotiable: Senior operational leadership at Operations Director, Head of Operations, or GM level with full P&L accountability
- Proven track record of scaling a 150+ person, 24/7 shift-based operation in a regulated environment
- Built or significantly rebuilt an operation from scratch. Not inherited and maintained a steady-state function
- Background in FMCG, e-commerce fulfilment, pharmaceutical supply chain, food manufacturing, healthcare logistics, or industrial logistics
- Visible, on-site leadership. You are on the floor as much as you are in the boardroom
Strongly preferred:
- Experience with WMS, automation, RF scanning, or ERP systems in a high-volume environment
- Familiarity with GDP, GPhC, CQC, or equivalent regulatory frameworks
- Direct pharmacy, healthcare, or pharmaceutical fulfilment experience
- GPhC registered pharmacist. Strong advantage but not a requirement
The Person
You have scaled operations that others said couldn't be scaled. You have built teams that others said couldn't be built. You are energised by complexity, unbothered by ambiguity, and motivated by the idea that what you build every day directly improves outcomes for real people.
You are not looking for a comfortable next step. You are looking for genuine ownership of something significant.
What's On Offer
- Lucrative Package. No ceiling if the person is right
- 25 days holiday rising to 30 over two years, plus 8 bank holidays
- 5% employer pension contribution
- Enhanced maternity and paternity leave
- WFH flexibility and cycle-to-work scheme
- Free onsite parking
- Direct access to the founding team and genuine scope to shape the direction of the operation.
If you have built high-volume regulated operations at scale and want full ownership of something that matters. Apply NOW!!!
Operations Director in London employer: Chapter 2
Join a fast-scaling, technology-enabled fulfilment operation in South East England, where your leadership will directly impact patient outcomes. With a strong focus on building high-performing teams and driving operational excellence, we offer a dynamic work culture that values hands-on leadership and innovation. Enjoy a lucrative package, generous holiday allowances, and the opportunity to shape the future of a nationally significant operation while working alongside a dedicated founding team.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director in London
✨Tip Number 1
Get to know the company inside out before your interview. Research their operations, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in making a difference in their high-volume fulfilment environment.
✨Tip Number 2
Prepare to share specific examples of how you've turned around broken operations in the past. Use metrics to back up your success stories, especially those related to scaling teams and improving throughput without compromising quality or compliance.
✨Tip Number 3
Showcase your hands-on leadership style during the interview. Talk about times when you’ve been on the floor with your team, making tough calls and driving performance. This role is all about being present and leading by example, so let that shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive and engaged right from the start.
We think you need these skills to ace Operations Director in London
Some tips for your application 🫡
Show Your Leadership Style:When writing your application, let us see your unique leadership style shine through. Share specific examples of how you've built and led high-performing teams in the past, especially in challenging environments. We want to know how you tackle tough situations head-on!
Highlight Relevant Experience:Make sure to emphasise your experience in scaling operations, particularly in regulated environments. Mention any specific frameworks or compliance standards you've worked with, as this is crucial for us. Tailor your application to reflect how your background aligns with our needs.
Be Hands-On:We’re looking for someone who’s not afraid to get their hands dirty! In your application, convey your commitment to on-site leadership. Share stories that illustrate your presence on the floor and how it has positively impacted operations and team morale.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Chapter 2
✨Know Your Numbers
As an Operations Director, you'll need to demonstrate your P&L accountability. Brush up on your financial metrics and be ready to discuss how you've driven commercial performance in previous roles. Be specific about the numbers you've achieved and how they relate to operational success.
✨Showcase Your Hands-On Leadership
This role requires visible, on-site leadership. Prepare examples of how you've led teams in a hands-on manner, especially in high-pressure environments. Share stories that highlight your ability to make tough decisions quickly while maintaining team morale and compliance.
✨Understand Regulatory Frameworks
Familiarity with GDP, GPhC, and CQC is crucial. Make sure you can discuss your experience with these frameworks and how you've ensured compliance in past operations. Highlight any specific challenges you've faced and how you overcame them.
✨Emphasise Continuous Improvement
The client is looking for someone who can design and improve the fulfilment journey. Be prepared to talk about initiatives you've implemented that enhanced efficiency or quality. Use concrete examples to illustrate your problem-solving skills and innovative thinking.
