At a Glance
- Tasks: Lead pharmacy operations, ensuring quality and compliance while driving team performance.
- Company: Join a high-growth digital health business reshaping patient-centred pharmacy services.
- Benefits: Competitive salary, generous holiday, pension contributions, and flexible working options.
- Other info: Opportunity to shape the future of pharmacy operations with direct access to leadership.
- Why this job: Make a real impact in healthcare by leading a dynamic team in a regulated environment.
- Qualifications: Proven operational leadership experience in regulated sectors with a focus on scaling teams.
The predicted salary is between 60000 - 80000 £ per year.
About Us
At Chapter 2, we’re not just scaling businesses, we’re reshaping the future of talent acquisition with passion, loyalty, and an unwavering commitment to results. By blending people, processes, and cutting-edge technology, we’ve redefined the traditional RPO model, delivering faster, smarter, and more cost-effective solutions that exceed expectations.
As a global powerhouse, our team spans the UK, South Africa, the US, and Germany, with India as the next frontier in our ambitious expansion. Having grown 1300% in just two years, we are unstoppable fuelling our momentum with honesty, collaboration, and a shared vision.
We are relentless in our pursuit of excellence, embedding world-class talent, pioneering technology, and compelling employer branding into organizations across industries. Our approach isn’t just about recruitment; it’s about building long-term success for our clients.
We are loyal to our clients, to our vision, and most importantly, to each other, because we know that true success is built together.
Chapter 2 – A scalable talent solution.
General Manager, Pharmacy Operations
Reporting to: Managing Director
Location: South East England and London based.
Parking: Free onsite parking
Salary: Negotiable depending on experience
Days and Hours: Full time
Benefits: 25 days holiday rising to 30 + 8 bank holidays | 5% pension | Enhanced parental leave | WFH flexibility | Cycle to work
The Opportunity
We have partnered with a high-growth digital health business based in South East England to appoint a General Manager of Pharmacy Operations. The company operates a regulated, technology-enabled pharmacy at significant and growing scale, with an ambitious agenda to become a nationally recognised provider of patient-centred pharmacy services.
This is a genuine GM role, full operational ownership from dispensing and fulfilment through to clinical governance, team leadership, and commercial performance. The business is past the early startup phase and entering a critical scaling period. They need an operator who has done this before: built high-volume, regulated operations, led large shift-based teams, and driven throughput without compromising quality or compliance.
The right candidate will be as comfortable on the floor as they are in the boardroom. This is not a head office role. It requires physical presence, hands-on leadership, and the ability to build a high-performing team from within.
Non-Negotiable Criteria
- Senior operational leadership at Head of Operations, Director, or GM level with full P&L and performance accountability
- Proven experience scaling a team of 150+ people in a 24/7 shift-based, regulated environment
- Track record of building or significantly rebuilding an operation, not just inheriting and maintaining an established function
- Background in a regulated sector: pharmacy, healthcare, pharmaceutical supply chain, food manufacturing, or industrial logistics
- On-site, visible leadership style, this role requires genuine daily presence, particularly in the first six months
Strongly Preferred
- Direct experience in pharmacy, healthcare operations, or pharmaceutical fulfilment at scale
- Familiarity with GPhC, CQC, or equivalent regulatory frameworks
- Experience partnering with technology or product teams to improve operational systems and patient-facing tools
- Exposure to patient journey design, clinical pathways, or quality improvement methodologies
- GPhC registered pharmacist is a strong advantage but not a requirement
The Person
Above all, we are looking for someone with genuine ownership mentality. You make decisions, you take accountability, and you build teams that do the same. You are energised by complexity, comfortable with ambiguity, and motivated by building something with real impact on real patients.
Experience in online or digital pharmacy is a plus, but operational excellence and leadership calibre matter more. If you have scaled a high-volume regulated operation and led large teams through significant change, we want to speak with you.
What's on Offer
- Competitive and negotiable salary
- 25 days annual leave rising to 27 after year one and 30 after year two, plus 8 bank holidays
- 5% employer pension contribution
- Enhanced maternity and paternity leave
- Work-from-home flexibility and cycle-to-work scheme
- A high-visibility role with direct access to founders and leadership, and genuine scope to shape the direction of the operation
General Manager, Pharmacy Operations in London employer: Chapter 2
As a Remote Senior Semi-Conductor Talent Partner, you will thrive in a dynamic and inclusive work culture that prioritises innovation and collaboration. The company offers exceptional growth opportunities within the deep-tech sector, allowing you to make a significant impact while working alongside industry experts. With a commitment to diversity and a supportive environment, this role provides a unique chance to shape the future of technology recruitment in a high-growth business.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager, Pharmacy Operations in London
✨Unlock Networking Opportunities
Dive into industry-specific events like pharmaceutical conferences and seminars, where you can meet hiring managers from companies like Chapter 2. These are goldmines for making connections and learning about job openings before they hit the mainstream job boards.
✨Join Relevant Professional Bodies
Get involved with organisations such as the Royal Pharmaceutical Society or your local pharmaceutical professionals' network. Being an active member can boost your credibility and may even lead to job referrals in top organisations like Chapter 2.
✨Leverage Internships for Full-time Roles
If you can, consider pursuing internships in the pharmaceutical industry, especially with companies like Chapter 2. These opportunities often pave the way for full-time positions and allow you to demonstrate your capabilities firsthand.
✨Tailor Your Approach
When you're applying for roles, don't rush it! Take the time to customise your applications for specific positions, showcasing relevant skills and experiences that align with what Chapter 2 is looking for. A tailored application can really make you stand out!
We think you need these skills to ace General Manager, Pharmacy Operations in London
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in the pharmaceutical industry, it's crucial to highlight any relevant experience you have. Whether that's internships, lab work, or even related coursework, make sure to weave this into your CV and cover letter. We want to see how your background aligns with the role you're applying for at Chapter 2!
Emphasise Your Understanding of Regulations:The pharmaceutical industry is heavily regulated, so it's important to indicate your familiarity with industry standards and regulations. In your cover letter, mention any training or certifications you've received that are relevant, or discuss projects where you’ve navigated compliance. This will show Chapter 2 that you're not just a fit for the job but also a safety-conscious candidate!
Tailor Your CV to Be Result-Driven:Craft your CV to highlight quantifiable achievements, especially if you have previous roles in pharmaceuticals or related fields. Use metrics to demonstrate your impact, such as improved processing times or successful project completions while working on trials. This analytical approach will resonate well with hiring managers at Chapter 2!
Convey Your Passion for the Industry:In your cover letter, express why you are passionate about working in the pharmaceutical sector. Whether it’s your desire to contribute to groundbreaking drug research or improve patient outcomes, let it shine through! At Chapter 2, we value candidates who are truly enthusiastic about their work—you might just stand out from the crowd.
How to prepare for a job interview at Chapter 2
✨Understand the Science
Make sure you brush up on key pharmaceutical concepts and recent developments in the industry. You might get asked some technical questions during the interview at Chapter 2 that show your grasp of drug development processes or regulatory requirements, so be ready to discuss them clearly.
✨Showcase Relevant Experience
If you have any hands-on experience or internships in a laboratory setting, be sure to highlight these in your responses. Think about the projects you worked on, the methodologies you used, and the impact you made. It's all about telling a story that connects your background to the role you're applying for.
✨Know Their Products
Take some time to familiarise yourself with Chapter 2’s product range and recent breakthroughs. Understanding their portfolio not only shows your enthusiasm for the role but also allows you to ask insightful questions that demonstrate your interest in actively contributing to their projects.
✨Be Ready for Regulatory Scenarios
In a full-time pharmaceutical role, understanding the regulatory landscape is crucial. Prepare for situational questions that may test your problem-solving skills concerning compliance and safety standards. You could be asked how you'd handle a hypothetical issue regarding a drug’s market release, so think through your approach.
