Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead pharmacy operations, ensuring quality and compliance while driving team performance.
- Company: Join a high-growth digital health business reshaping patient-centred pharmacy services.
- Benefits: Competitive salary, generous holiday, pension contributions, and flexible working options.
- Other info: Opportunity to shape the future of pharmacy operations with direct access to leadership.
- Why this job: Make a real impact in healthcare by leading a dynamic team in a regulated environment.
- Qualifications: Proven operational leadership experience in regulated sectors with a focus on scaling teams.
The predicted salary is between 60000 - 80000 £ per year.
About Us
At Chapter 2, we’re not just scaling businesses, we’re reshaping the future of talent acquisition with passion, loyalty, and an unwavering commitment to results. By blending people, processes, and cutting-edge technology, we’ve redefined the traditional RPO model, delivering faster, smarter, and more cost-effective solutions that exceed expectations.
As a global powerhouse, our team spans the UK, South Africa, the US, and Germany, with India as the next frontier in our ambitious expansion. Having grown 1300% in just two years, we are unstoppable fuelling our momentum with honesty, collaboration, and a shared vision.
We are relentless in our pursuit of excellence, embedding world-class talent, pioneering technology, and compelling employer branding into organizations across industries. Our approach isn’t just about recruitment; it’s about building long-term success for our clients.
We are loyal to our clients, to our vision, and most importantly, to each other, because we know that true success is built together.
Chapter 2 – A scalable talent solution.
General Manager, Pharmacy Operations
Reporting to: Managing Director
Location: South East England and London based.
Parking: Free onsite parking
Salary: Negotiable depending on experience
Days and Hours: Full time
Benefits: 25 days holiday rising to 30 + 8 bank holidays | 5% pension | Enhanced parental leave | WFH flexibility | Cycle to work
The Opportunity
We have partnered with a high-growth digital health business based in South East England to appoint a General Manager of Pharmacy Operations. The company operates a regulated, technology-enabled pharmacy at significant and growing scale, with an ambitious agenda to become a nationally recognised provider of patient-centred pharmacy services.
This is a genuine GM role, full operational ownership from dispensing and fulfilment through to clinical governance, team leadership, and commercial performance. The business is past the early startup phase and entering a critical scaling period. They need an operator who has done this before: built high-volume, regulated operations, led large shift-based teams, and driven throughput without compromising quality or compliance.
The right candidate will be as comfortable on the floor as they are in the boardroom. This is not a head office role. It requires physical presence, hands-on leadership, and the ability to build a high-performing team from within.
Non-Negotiable Criteria
- Senior operational leadership at Head of Operations, Director, or GM level with full P&L and performance accountability
- Proven experience scaling a team of 150+ people in a 24/7 shift-based, regulated environment
- Track record of building or significantly rebuilding an operation, not just inheriting and maintaining an established function
- Background in a regulated sector: pharmacy, healthcare, pharmaceutical supply chain, food manufacturing, or industrial logistics
- On-site, visible leadership style, this role requires genuine daily presence, particularly in the first six months
Strongly Preferred
- Direct experience in pharmacy, healthcare operations, or pharmaceutical fulfilment at scale
- Familiarity with GPhC, CQC, or equivalent regulatory frameworks
- Experience partnering with technology or product teams to improve operational systems and patient-facing tools
- Exposure to patient journey design, clinical pathways, or quality improvement methodologies
- GPhC registered pharmacist is a strong advantage but not a requirement
The Person
Above all, we are looking for someone with genuine ownership mentality. You make decisions, you take accountability, and you build teams that do the same. You are energised by complexity, comfortable with ambiguity, and motivated by building something with real impact on real patients.
Experience in online or digital pharmacy is a plus, but operational excellence and leadership calibre matter more. If you have scaled a high-volume regulated operation and led large teams through significant change, we want to speak with you.
What's on Offer
- Competitive and negotiable salary
- 25 days annual leave rising to 27 after year one and 30 after year two, plus 8 bank holidays
- 5% employer pension contribution
- Enhanced maternity and paternity leave
- Work-from-home flexibility and cycle-to-work scheme
- A high-visibility role with direct access to founders and leadership, and genuine scope to shape the direction of the operation
General Manager, Pharmacy Operations in London employer: Chapter 2
Contact Detail:
Chapter 2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager, Pharmacy Operations in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role you’re applying for. Keep it concise but impactful – you want to leave them wanting to know more about you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace General Manager, Pharmacy Operations in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about the opportunity to lead pharmacy operations and make a real impact.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in scaling operations and leading large teams. We love seeing how your background aligns with our needs, so don’t hold back!
Be Specific: Use specific examples from your past roles to demonstrate your achievements and leadership style. We appreciate concrete evidence of your ability to drive performance and build high-performing teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Chapter 2
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your understanding of P&L and performance metrics. Brush up on key financial figures related to pharmacy operations and be ready to discuss how you've driven profitability in previous roles.
✨Showcase Your Leadership Style
This role requires a hands-on leadership approach. Prepare examples of how you've built and led large teams in regulated environments. Highlight your ability to motivate and develop staff while maintaining compliance and quality standards.
✨Understand Regulatory Frameworks
Familiarise yourself with GPhC, CQC, or similar regulations. Be prepared to discuss how you've navigated these frameworks in past roles and how you ensure operational excellence while adhering to compliance.
✨Emphasise Your Impact
The company is looking for someone who can make a real difference. Prepare to share specific examples of how you've scaled operations and improved patient outcomes. Focus on the tangible results of your leadership and decision-making.