Head of Quality

At Chapter 2, we’re not just scaling businesses, we are reshaping the future of talent acquisition with passion, loyalty, and an unwavering commitment to results. By blending people, processes, and cutting‑edge technology, we’ve redefined the traditional RPO model, delivering faster, smarter, and more cost‑effective solutions that exceed expectations.

As a global powerhouse, our team spans the UK, South Africa, the US, and Germany, with India as the next frontier in our ambitious expansion. Having grown 1300% in just two years, we are unstoppable fuelling our momentum with honesty, collaboration, and a shared vision. We are relentless in our pursuit of excellence, embedding world‑class talent, pioneering technology, and compelling employer branding into organizations across industries. Our approach isn’t just about recruitment, it’s about building long‑term success for our clients.

We are currently supporting a fast-growing UK pharmaceutical organisation operating in the medical cannabis and tele‑health space in their search for a Head of Quality / Responsible Person (RP). The business has built a strong regulatory and operational foundation and is now entering its next phase of growth, creating the need for an experienced quality leader to take ownership of the WDA licence and further evolve the Quality Management System in line with MHRA requirements.

• Act as the Responsible Person (RP) for the company’s WDA licence, ensuring full compliance with regulatory requirements.
• Maintain ongoing inspection readiness for regulatory bodies including the Medicines and Healthcare products Regulatory Agency and UK Home Office.
• Serve as the primary point of contact during regulatory inspections, audits and authority interactions.
• Lead and continuously improve the Quality Management System (QMS) to support operational growth and evolving regulatory requirements.
• Conduct gap analyses and risk assessments to strengthen quality processes and ensure compliance with Good Distribution Practice standards.
• Oversee CAPA programmes, deviation management and continuous improvement initiatives across the business.
• Provide leadership and direction to the Quality function, including mentoring and supporting the Quality Assurance team.
• Ensure compliant handling and distribution of controlled drugs and unlicensed medicines, including Cannabis‑Based Products for Medicinal Use where applicable.
• Collaborate with senior leadership to support regulatory strategy, licence applications and operational expansion.
• Implement data‑driven monitoring and reporting of quality metrics, helping to embed compliance across both pharmaceutical and clinical operations.
• Promote a culture of quality and regulatory accountability across the organisation.

• Eligibility to be named as a Responsible Person (RP) on a UK Wholesale Distribution Authorisation (WDA) licence, recognised by the Medicines and Healthcare products Regulatory Agency.
• Demonstrable experience operating within a pharmaceutical wholesale or distribution environment.
• Strong knowledge of Good Distribution Practice regulations and pharmaceutical quality systems.
• Experience supporting or leading regulatory inspections and audits.
• Familiarity with the handling and distribution of controlled drugs and unlicensed medicines.
• A scientific background, ideally with a degree in pharmacy, life sciences or a related discipline.
• Proven experience developing, managing or improving Quality Management Systems (QMS) in a regulated environment.
• Ability to work closely with senior leadership while maintaining regulatory independence and integrity.
• Experience working with Cannabis-Based Products for Medicinal Use or within the medical cannabis sector.
• Exposure to pharmaceutical licence applications or regulatory expansion projects.
• Experience implementing technology or automation within quality systems.
• Background working in rapidly growing or emerging regulated markets.