At a Glance
- Tasks: Lead clinical teams and develop innovative healthcare models in a fast-paced environment.
- Company: Join Chapter 2, a rapidly growing health tech company reshaping talent acquisition and healthcare delivery.
- Benefits: Enjoy hybrid working, free parking, and a negotiable salary with additional benefits.
- Other info: Opportunity for flexible working hours and potential future presence in London.
- Why this job: Be part of a mission-driven team focused on excellence and innovation in private healthcare.
- Qualifications: GMC-registered medical doctor with experience in private healthcare or health tech is essential.
The predicted salary is between 43200 - 72000 £ per year.
At Chapter 2, we\'re not just scaling businesses-we\'re reshaping the future of talent acquisition with passion, loyalty, and an unwavering commitment to results. By blending people, processes, and cutting-edge technology, we\'ve redefined the traditional RPO model, delivering faster, smarter, and more cost-effective solutions that exceed expectations.
As a global powerhouse, our team spans the UK, South Africa, the US, and Germany, with India as the next frontier in our ambitious expansion. Having grown 1300% in just two years, we are unstoppable fueling our momentum with honesty, collaboration, and a shared vision.
We are relentless in our pursuit of excellence, embedding world-class talent, pioneering technology, and compelling employer branding into organizations across industries. Our approach isn\'t just about recruitment-it\'s about building long-term success for our clients.
We are loyal to our clients, to our vision, and most importantly, to each other-because we know that true success is built together.
Chapter 2 - A scalable talent solution.
For more information, please watch the Chapter 2 Evolution
https://youtu.be/Fiap-bVnscY
The Role:
Head of Clinical Services
Sector: Health Tech / Private Healthcare
Type: Permanent
Location: South East England, Hybrid working, 2-3 days per week in office, future presence in London may be discussed
Direct Reports: Managing up to 5 Clinical Team Leads
Parking: Free parking onsite at the South East England office
Hours: Monday to Friday, 9am-6pm (1-hour lunch), please note due to this role requiring a candidate being GMC qualified, the client would consider someone 4 days a week.
Salary: Negotiable DOE + Benefits
Why This Role
A fast-scaling, innovation-driven healthcare organization is seeking a Head of Clinical Services to lead the development and delivery of safe, efficient, and forward-thinking care models. Operating at the intersection of technology, private healthcare, and regulated therapies, this role is critical in building a clinically excellent and commercially scalable service offering. You\'ll shape strategy, guide clinical teams, and drive operational innovation in a high-growth, regulated environment.
Key Responsibilities
Commercial & Growth Orientation
- Balance clinical quality with operational and commercial performance
- Contribute to P&L oversight, pricing models, and commercial forecasting
- Identify and support opportunities to optimize revenue and cost efficiency
- Influence product and marketing initiatives to support patient acquisition, engagement, and retention
- Represent clinical interests in commercial partnerships and external stakeholder conversations
- Lead and develop clinical teams to ensure delivery of safe, high-quality care
- Set and execute clinical strategy aligned with industry standards and regulated treatment frameworks
- Partner with executive leadership to shape business direction, product strategy, and service expansion
- Drive continuous improvement through evidence-based practices and innovative care models
- Collaborate with cross-functional teams to enhance telemedicine platforms and digital patient journeys
- Leverage technology to deliver compliant and accessible treatments
- Support the introduction of new services, therapies, and digitally enabled care pathways
- Ensure full compliance with GMC, CQC, and relevant medical legislation and guidance
- Lead on patient safety, risk management, adverse event protocols, and clinical governance
- Play a hands-on role in operational delivery, particularly during periods of growth or service transformation
- Recruit, mentor, and retain high-performing clinical staff aligned with the organization\'s mission
- Build a culture of learning, excellence, and innovation across clinical teams
- Guide clinical team leads to support performance, quality, and morale
- GMC-registered medical doctor in good standing (Essential)
- Experience in private healthcare, healthtech, or direct-to-consumer digital health services
- Exposure to or a strong interest in patient treatment pathways
- Familiarity with direct-to-consumer health tech platforms, including telemedicine or digital health solutions.
- A proven track record of clinical leadership with commercial insight and business acumen
- Experience with medical treatments, patient management, and associated regulations
- Comfortable working in high-growth, regulated, and tech-enabled environments
Head of Clinical Services in London employer: Chapter 2
At Chapter 2, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong commitment to employee growth, we provide opportunities for professional development within the fast-evolving health tech sector, all while enjoying the benefits of hybrid working in South East England. Our focus on teamwork, loyalty, and shared success ensures that every team member is valued and empowered to contribute to our mission of reshaping talent acquisition.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Clinical Services in London
✨Tip Number 1
Network with professionals in the health tech and private healthcare sectors. Attend industry events, webinars, or conferences to connect with key players and learn about the latest trends. This can help you gain insights into what Chapter 2 is looking for in a candidate.
✨Tip Number 2
Familiarise yourself with the latest advancements in telemedicine and digital health solutions. Understanding how these technologies are reshaping patient care will demonstrate your commitment to innovation, which is crucial for the Head of Clinical Services role.
✨Tip Number 3
Prepare to discuss your experience in balancing clinical quality with commercial performance. Be ready to share specific examples of how you've contributed to P&L oversight or optimised revenue in previous roles, as this aligns closely with the responsibilities outlined in the job description.
✨Tip Number 4
Showcase your leadership skills by highlighting your experience in mentoring and developing clinical teams. Think of ways to illustrate how you've built a culture of excellence and innovation, as this will resonate well with Chapter 2's values and mission.
We think you need these skills to ace Head of Clinical Services in London
Some tips for your application 🫡
Understand the Company:Before applying, take some time to understand Chapter 2's mission and values. Familiarise yourself with their innovative approach to talent acquisition and how they blend technology with healthcare services.
Tailor Your CV:Make sure your CV highlights relevant experience in clinical leadership, private healthcare, and health tech. Emphasise your GMC registration and any experience with telemedicine or digital health solutions.
Craft a Compelling Cover Letter:In your cover letter, express your passion for reshaping healthcare through innovation. Discuss how your background aligns with the role's responsibilities, particularly in leading clinical teams and driving operational excellence.
Showcase Your Leadership Skills:Provide specific examples of how you've successfully led clinical teams or projects in the past. Highlight your ability to balance clinical quality with commercial performance and your experience in developing care models.
How to prepare for a job interview at Chapter 2
✨Understand the Company Culture
Before your interview, take some time to research Chapter 2's values and culture. They emphasise collaboration, loyalty, and innovation, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Clinical Leadership Experience
As a Head of Clinical Services, you'll need to demonstrate your experience in clinical leadership. Prepare specific examples of how you've led teams, improved patient care, or implemented innovative practices in previous roles.
✨Prepare for Commercial Discussions
Since the role involves balancing clinical quality with commercial performance, be ready to discuss your understanding of P&L oversight, pricing models, and how you can contribute to revenue optimisation.
✨Highlight Your Tech Savvy
Given the focus on health tech and digital solutions, make sure to highlight any experience you have with telemedicine platforms or digital health services. Discuss how you can leverage technology to enhance patient care and operational efficiency.
