Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Elevate rider experiences and optimise operations for key use cases like Airports and Scheduled Rides.
- Company: Join a dynamic international team based in Tallinn and London.
- Benefits: Competitive salary, growth opportunities, and a chance to make a real impact.
- Other info: Be part of a collaborative environment with excellent career development prospects.
- Why this job: Drive measurable improvements and enhance user experiences across global markets.
- Qualifications: Strong problem-solving skills and experience in data analysis required.
The predicted salary is between 60000 - 80000 £ per year.
Senior Operations Specialist (Rider Experience & Growth)
Location: These roles are part of an international hiring mandate, with positions based in Tallinn, Estonia. The Talent Partner will be based in London.
Function: Operations
About the Role
Chapter 2 is hiring for a client. As a Senior Operations Specialist, you will own and elevate the operational excellence of key rider-facing use cases such as Airports, Scheduled Rides, Business Travel, and Premium Categories. You will translate business needs into scalable processes and playbooks, collaborate with local operations and cross-functional teams, and drive measurable improvements in reliability, adoption, and unit economics. This role is highly impact-driven, requiring both strategic thinking and hands-on execution to unlock growth opportunities and improve user experience across markets.
Key Responsibilities
- Experience Design & Optimization
- Map and analyze end-to-end rider journeys
- Identify friction points and design seamless, high-quality user experiences
- Proactively mitigate risks and operational gaps
- Playbook Development
- Build and maintain standardized global operating procedures
- Define best practices for high-priority categories (Airports, Scheduled Rides, Premium tiers)
- Ensure consistency and scalability across regions
- Data-Driven Growth
- Identify high-impact opportunities through data analysis and cost-benefit evaluation
- Prioritise initiatives that improve adoption, revenue (GMV), and efficiency
- Translate insights into actionable strategies
- Cross-Functional Leadership
- Act as a central coordinator across Product, Growth, Pricing, Support, and Local Ops
- Drive alignment and execution of high-impact initiatives
- Ensure timely delivery of cross-team projects
- Performance Management
- Monitor and own key performance indicators (KPIs)
- Generate actionable insights and performance reports
- Recommend and implement improvements across global markets
- Pilot Programs & Scaling
- Lead pilots in priority markets or cities
- Evaluate results and refine strategies
- Scale successful initiatives into global best practices
Candidate Profile
Core Capabilities
- Strong problem-solving skills with the ability to handle complex operational challenges
- High ownership mindset with proactive execution
- Strong analytical ability and comfort working with data
- Excellent communication skills, including translating insights into business narratives
- Strong program management and execution discipline
Behavioral Traits
- Self-starter with bias for action
- Results-driven with focus on measurable impact
- Strong collaborator in cross-functional environments
- Effective mentor and team builder
- Strategic thinker aligned with business outcomes
Senior talent partner - Rider OPS in City of London employer: Chapter 2
Contact Detail:
Chapter 2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior talent partner - Rider OPS in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operations and user experience. We recommend role-playing with a friend or using mock interview platforms to boost your confidence.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive decisions in past roles. Bring examples of how you've identified opportunities for growth and improved processes.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior talent partner - Rider OPS in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Operations Specialist. Highlight your experience in operations, data analysis, and any relevant projects that showcase your problem-solving skills. We want to see how you can elevate rider experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving user experiences and how your strategic thinking aligns with our goals. Be sure to mention specific examples of your past successes in similar roles.
Showcase Your Analytical Skills: Since this role involves a lot of data-driven decision-making, make sure to highlight your analytical abilities. Share examples of how you've used data to drive improvements or identify opportunities in previous positions. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Chapter 2
✨Know Your Rider Journey
Before the interview, dive deep into understanding the end-to-end rider journeys. Be ready to discuss how you would identify friction points and design seamless experiences. This shows your strategic thinking and hands-on execution skills.
✨Playbook Proficiency
Familiarise yourself with playbook development and global operating procedures. Prepare examples of how you've built or maintained standardised processes in previous roles. This will demonstrate your ability to ensure consistency and scalability across regions.
✨Data-Driven Mindset
Brush up on your data analysis skills! Be prepared to discuss how you've identified high-impact opportunities through data in the past. Highlight any cost-benefit evaluations you've conducted to show your analytical ability and comfort with numbers.
✨Cross-Functional Collaboration
Think of specific instances where you've acted as a central coordinator across different teams. Share how you drove alignment and executed high-impact initiatives. This will showcase your strong collaboration skills and your ability to manage complex projects.