At a Glance
- Tasks: Deliver professional lawn treatments while providing top-notch customer service.
- Company: Join TopGrass, a growing and eco-friendly lawn care company.
- Benefits: Earn £28,250 – £32,250, plus commission, paid training, and flexible holidays.
- Other info: Enjoy team-building days, competitions, and free lawn treatments!
- Why this job: Work outdoors, manage your own schedule, and make customers happy.
- Qualifications: Strong communication skills and a love for working outside.
The predicted salary is between 28250 - 32250 € per year.
TopGrass is a growing, environmentally responsible lawn care company. We’re looking for a Lawn Customer Service and Maintenance Technician to join our friendly and supportive team, covering the Epping and Cheshunt area. This is a hands‑on, outdoor role combining lawn care treatments with customer service. Although beneficial, no previous lawn care experience is required, full paid training can be provided.
As a Lawn Customer Service and Maintenance Technician, you’ll be responsible for delivering professional lawn treatments while providing a high level of customer service to homeowners. You’ll manage your own daily service route, apply treatments safely, and offer practical advice to customers on lawn health. We have previously had great success hiring people from delivery driving and other route‑based roles. If you enjoy working independently, managing your own schedule, and providing a professional service to customers, your experience could transfer very well to this position.
Key responsibilities- Apply lawn care treatments and services to domestic customers
- Deliver excellent customer service at every visit
- Provide basic lawn care advice and recommendations
- Manage daily service routes using a mobile route management app
- Communicate with customers and colleagues via phone, text, and email
- Work in line with company health & safety procedures
- Strong customer service and communication skills
- Comfortable working outdoors in all seasons
- Good computer skills and confidence using mobile apps
- Organised, reliable, and able to manage your own workload
- GCSE English and Maths (or equivalent)
- PA1 & PA6 spraying licences preferred but not essential – training provided
- £28,250 – £32,250 per year, depending on experience
- Commission on work sold and completed
- Paid training and career development
- Company sick pay
- Paid overtime
- Annual leave flexibility and holiday buy‑back
- Christmas break scheme (additional time off)
- Wellbeing and financial wellbeing support
- Uniform and work devices provided
- Free annual TopGrass lawn treatments and aeration
- Team building days, competitions, and prizes
We operate an annualised hours system, allowing us to offer additional days off over Christmas and New Year in addition to standard annual leave. Typical working hours are 7:30am–4:00pm (30‑minute break). During our busier periods in April and September, hours may extend to 7:30am–5:00pm, helping balance the additional time off later in the year. As this is a field‑based role, you’ll be required to arrive at your first job by 8:00am.
Driving & travelAs a field‑based role, driving forms part of the day‑to‑day work and will naturally vary depending on the service route. The majority of routes are planned with efficiency in mind to keep mileage at a reasonable level. On rare occasions, certain routes may require longer travel distances, including extended round trips, usually due to customer location or seasonal demand. This isn’t a regular occurrence, but we feel it’s important to set clear expectations early on to support long‑term job satisfaction.
Lawn Customer Service and Maintenance Technician employer: Chappell Enterprises UK
TopGrass is an excellent employer that prioritises employee growth and wellbeing, offering comprehensive paid training and career development opportunities for the Lawn Customer Service and Maintenance Technician role. With a supportive work culture, flexible annual leave, and unique benefits like free lawn treatments and team-building events, employees can thrive both personally and professionally while enjoying the great outdoors in the Epping and Cheshunt area.
StudySmarter Expert Advice🤫
We think this is how you could land Lawn Customer Service and Maintenance Technician
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TopGrass. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show off your organisational skills! As you'll be managing your own daily service route, it’s important to demonstrate how you can keep things running smoothly. Talk about any tools or methods you use to stay organised and efficient.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen to join our friendly team at TopGrass.
We think you need these skills to ace Lawn Customer Service and Maintenance Technician
Some tips for your application 🫡
Show Your Customer Service Skills:We want to see how you shine in customer service! Make sure to highlight any experience you have in dealing with customers, whether it's from previous jobs or even volunteer work. A friendly attitude goes a long way!
Tailor Your Application:Don’t just send the same application everywhere. Take a moment to tweak your CV and cover letter to match what we’re looking for in a Lawn Customer Service and Maintenance Technician. Mention your love for the outdoors and any relevant skills!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This helps us see why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Chappell Enterprises UK
✨Know Your Lawn Care Basics
Even if you don’t have previous lawn care experience, it’s a good idea to brush up on some basic lawn care knowledge. Familiarise yourself with common lawn treatments and their benefits. This will show your enthusiasm for the role and help you engage in meaningful conversations during the interview.
✨Show Off Your Customer Service Skills
Since this role heavily involves customer interaction, be prepared to share examples of how you've provided excellent customer service in past jobs. Think about specific situations where you went above and beyond to help a customer, as this will demonstrate your suitability for the position.
✨Demonstrate Your Organisational Skills
As you'll be managing your own daily service route, it's essential to highlight your organisational abilities. Discuss any experiences where you successfully managed your time or workload, especially in roles that required independent work. This will reassure them that you can handle the responsibilities of the job.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the training process, team dynamics, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
