At a Glance
- Tasks: Provide top-notch support for Sage Intacct and help clients optimise their systems.
- Company: Join a growing UK-based ERP consultancy with a customer-focused approach.
- Benefits: Enjoy a fully remote role with a stable, full-time position and career growth.
- Other info: Work independently in a dynamic environment with a supportive team.
- Why this job: Be a trusted advisor and make a real difference in clients' financial processes.
- Qualifications: Experience with Sage Intacct and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
Fully Remote
Employment Type: Full-time, Permanent
Start Date: ASAP
CTA are supporting a growing UK-based ERP consultancy that is expanding its Sage Intacct support capability. This is an excellent opportunity for an experienced Sage Intacct professional to join a stable, customer-focused support function, providing high-quality application support to a diverse client base.
The role is primarily focused on supporting live Sage Intacct environments, working closely with finance teams to ensure system stability, user adoption, and ongoing optimisation. You will act as a trusted point of contact for customers and play a key role in delivering an excellent support experience.
- Provide day-to-day application support for Sage Intacct customers
- Act as a primary or secondary escalation point for Sage Intacct support queries
- Support clients through month-end and year-end financial processes
- Manage and resolve support tickets in line with agreed SLAs
- Deliver configuration changes, minor enhancements, and system improvements
- Provide user guidance, training, and best-practice advice
- Work closely with internal teams to ensure consistent and high-quality service delivery
Proven experience supporting Sage Intacct in a commercial or consultancy environment
Experience working within an ERP or application support role
Comfortable working independently within a fully remote working model
Support Officer Support Officer employer: Chapman Tate Associates
Join a dynamic and supportive team at a leading UK-based ERP consultancy, where your expertise in Sage Intacct will be valued and nurtured. Enjoy the flexibility of a fully remote role while benefiting from a culture that prioritises customer satisfaction and employee development, offering ample opportunities for professional growth and collaboration with finance teams across diverse industries.
StudySmarter Expert Advice🤫
We think this is how you could land Support Officer Support Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the ERP and Sage Intacct space. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for support roles and practice your answers. We want you to shine when discussing your experience with Sage Intacct and how you can help clients.
✨Tip Number 3
Show off your skills! If you’ve got any relevant certifications or training, make sure to highlight them during interviews. It’s all about proving you’re the best fit for that support officer role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Support Officer Support Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Officer role. Highlight your experience with Sage Intacct and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting clients and how you can contribute to our team. Keep it friendly and professional, just like us!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled support queries in the past. We love seeing candidates who can think on their feet and provide excellent customer service under pressure.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Chapman Tate Associates
✨Know Your Sage Intacct Inside Out
Make sure you brush up on your Sage Intacct knowledge before the interview. Familiarise yourself with common issues, configurations, and enhancements that clients might need help with. Being able to discuss specific scenarios will show your expertise and confidence.
✨Showcase Your Customer Support Skills
Since this role is all about providing excellent support, be ready to share examples of how you've successfully resolved client issues in the past. Highlight your communication skills and how you ensure customer satisfaction, especially during critical times like month-end or year-end processes.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss how you approach problem-solving in a support context. Think of a few challenging situations you've faced and how you managed to resolve them. This will illustrate your ability to think on your feet and provide effective solutions under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of clients you'll be supporting, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
