At a Glance
- Tasks: Support and enhance Epicor ERP, troubleshoot issues, and drive system improvements.
- Company: Join a leading UK manufacturing organisation with a focus on innovation.
- Benefits: Competitive salary, fully remote work, and comprehensive benefits package.
- Other info: Great career progression opportunities in a market-leading business.
- Why this job: Make a real impact in a dynamic environment with exciting ERP projects.
- Qualifications: Experience with Epicor ERP and strong problem-solving skills required.
The predicted salary is between 50000 - 60000 £ per year.
Chapman Tate Associates is proud to be partnering with a leading UK manufacturing organisation in the search for an experienced Epicor Support Analyst to join their growing technology team. This is an exciting opportunity to play a key role in supporting and enhancing a business-critical Epicor ERP environment within a highly successful and innovative manufacturing business. Working remotely, you will act as the primary point of contact for Epicor support, troubleshooting issues, driving system improvements, and collaborating with stakeholders across the organisation to ensure the ERP platform continues to deliver maximum value.
The Role
- Providing 1st, 2nd and 3rd line support for Epicor ERP users across the business
- Investigating and resolving application, process and system-related issues
- Supporting ERP upgrades, patches and system enhancements
- Working closely with business users to gather requirements and improve processes
- Creating and maintaining system documentation and user guides
- Delivering user training and ongoing support
- Liaising with third-party vendors and implementation partners where required
- Supporting reporting, data management and ERP optimisation initiatives
What We're Looking For
- Proven experience supporting Epicor ERP in a commercial environment
- Strong understanding of manufacturing business processes
- Experience troubleshooting ERP issues and managing user support requests
- Knowledge of Epicor modules such as Supply Chain, Manufacturing, Finance or Distribution
- Strong stakeholder management and communication skills
- Experience with SQL, reporting tools or ERP customisation would be advantageous
- A proactive approach to problem-solving and continuous improvement
What's On Offer?
- Salary: £50,000 - £60,000
- Fully Remote Working
- Career progression opportunities within a growing organisation
- Work for a market-leading manufacturing business
- Exposure to exciting ERP optimisation and transformation projects
- Comprehensive benefits package
If you have strong Epicor ERP support experience and are looking for an opportunity to make a real impact within a leading manufacturing organisation, we'd love to hear from you.
Epicor Support Analyst in Reading employer: Chapman Tate Associates
Chapman Tate Associates offers an exceptional work environment for the Epicor Support Analyst role, providing fully remote working options that promote a healthy work-life balance. Employees benefit from a comprehensive package that includes career progression opportunities within a leading manufacturing organisation, exposure to innovative ERP optimisation projects, and a supportive culture that values collaboration and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Epicor Support Analyst in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing and ERP space. Let them know you're on the lookout for an Epicor Support Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Get your online presence sorted! Update your LinkedIn profile to reflect your Epicor experience and skills. Join relevant groups and engage with posts to show off your knowledge and connect with potential employers.
✨Tip Number 3
Prepare for those interviews! Brush up on common Epicor-related questions and scenarios. Practice explaining how you've tackled issues in the past, and be ready to discuss how you can drive improvements in their ERP environment.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application for the Epicor Support Analyst position. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Epicor Support Analyst in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Epicor ERP and any relevant manufacturing processes. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit. We love seeing personality, so let your enthusiasm for the position come through.
Showcase Problem-Solving Skills:Since the role involves troubleshooting and improving systems, share specific examples of how you've tackled challenges in the past. We’re keen to see your proactive approach to problem-solving!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Chapman Tate Associates
✨Know Your Epicor Inside Out
Make sure you brush up on your knowledge of Epicor ERP, especially the modules relevant to the role like Supply Chain and Manufacturing. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your proactive approach to troubleshooting and improving processes. Think of situations where you identified a problem, implemented a solution, and the positive impact it had on the business.
✨Communicate Like a Pro
Since you'll be liaising with various stakeholders, practice explaining technical concepts in simple terms. This will demonstrate your strong communication skills and ability to work collaboratively across teams.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's ERP optimisation projects or their approach to user training. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
