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- Tasks: Support manufacturing-critical applications and resolve IT/OT incidents on the shopfloor.
- Company: Join Chapman Tate, a growing team in a dynamic production environment.
- Benefits: Competitive day rate, 100% onsite work, and long-term contract opportunities.
- Why this job: Be part of a vital role in a high-availability setting with a focus on teamwork and innovation.
- Qualifications: Experience in IT/OT support, especially in manufacturing; UK citizenship required.
- Other info: Start date is 1st September 2025; BPSS clearance is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Duration: 12+ Month Contract
Location: Bristol/Bath
Day Rate: Competitive - Outside IR35
Overview:
Chapman Tate is seeking a Shopfloor OT/IT Support Engineer to join a growing team supporting manufacturing-critical applications and infrastructure in a highly complex and demanding production environment. This long-term contract role will see you providing support for operational technology (OT), IT systems, and production line equipment within a high-availability shopfloor setting. The role is 100% onsite in Bristol, offered outside IR35, and will start from 1st September 2025.
Key Responsibilities:
- Provide day-to-day monitoring and resolution of incidents, with a preference for experience using ServiceNow.
- Work closely with both IT and business users to resolve functional issues.
- Triage and escalate issues across cross-functional teams to ensure timely resolution.
- Maintain service management standards, including Incident, Problem, Change, and Capacity management.
- Adhere to defined SLA agreements, shift rotations, and delivery models.
- Collaborate with SMEs and other stakeholders to ensure a high standard of service continuity.
- Maintain effective communications between suppliers, OEMs, and business teams.
- Assist with reporting and tracking progress on issue resolution and service improvements.
- Share knowledge within the team and contribute to process improvement initiatives.
Key Skills & Experience:
- Strong background in IT/OT support, ideally within manufacturing environments.
- Knowledge of Manufacturing Shop Floor systems, including line-side IT devices such as: Barcode scanners & printers, Smart devices, Touch screens and monitors, MRTs and other endpoint technologies.
- Endpoint hardware/software troubleshooting in a production setting.
- Working knowledge of ServiceNow and associated processes (Incident, Change, SLM, Knowledge Management).
- Familiarity with SLA-driven environments and structured escalation procedures.
- Strong communication and stakeholder management skills.
- Ability to work effectively in shift rotations and structured support teams.
- Experience with cross-team coordination and escalation management.
Person Specification:
- Prior experience in shopfloor support, ideally at Level 1.5 or Level 2.
- UK Citizenship is essential due to the nature of the project.
- BPSS clearance is advantageous.
- Experience working in manufacturing or production environments is preferred.
- Able to work under pressure and meet tight operational deadlines.
If you're a seasoned Shopfloor OT/IT Support Engineer with a strong understanding of manufacturing IT systems, please apply via this link below. Shortlisted candidates will be contacted through the platform within an appropriate timeframe. We look forward to receiving your application.
OT/IT Support Engineer employer: Chapman Tate Associates
Contact Detail:
Chapman Tate Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OT/IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as barcode scanners and touch screens. Having hands-on experience or knowledge about these devices will give you an edge during interviews.
✨Tip Number 2
Brush up on your ServiceNow skills, especially around incident and change management processes. Being able to discuss your experience with this tool confidently can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved issues in a high-pressure environment. Highlighting your problem-solving skills and ability to work under tight deadlines will resonate well with the hiring team.
✨Tip Number 4
Network with professionals in the manufacturing IT sector. Engaging with industry peers can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace OT/IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT/OT support, particularly within manufacturing environments. Emphasise your familiarity with shop floor systems and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities and skills outlined in the job description. Use specific examples from your past experience to demonstrate how you meet these requirements and your ability to work under pressure.
Highlight Relevant Skills: In your application, clearly outline your knowledge of ServiceNow and your experience with incident management and escalation procedures. Mention any specific tools or technologies you've worked with that are relevant to the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Chapman Tate Associates
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of operational technology (OT) and IT systems, especially those used in manufacturing environments. Be prepared to discuss specific technologies like barcode scanners, touch screens, and ServiceNow processes.
✨Demonstrate Problem-Solving Skills
Since the role involves incident resolution, be ready to share examples of how you've successfully triaged and resolved issues in the past. Highlight your experience with structured escalation procedures and maintaining service management standards.
✨Showcase Communication Skills
Effective communication is key in this role. Prepare to discuss how you've collaborated with cross-functional teams and managed stakeholder expectations. Think of examples where your communication made a difference in resolving an issue.
✨Understand the Work Environment
Familiarise yourself with the demands of a high-availability shopfloor setting. Be ready to talk about how you handle pressure and meet tight deadlines, as well as your experience working in shift rotations.
