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For Companies At a Glance
- Tasks: Manage and grow manufacturing accounts through consultative, value-based selling.
- Company: Established ERP and IT solutions provider with a focus on customer success.
- Benefits: Flexible remote work, autonomy, and the chance to influence ERP strategy.
- Why this job: Be a trusted advisor and drive real transformation in the manufacturing sector.
- Qualifications: Experience in ERP account management and strong relationship-building skills.
- Other info: Opportunity for long-term growth and impact within a supportive team.
The predicted salary is between 54000 - 84000 £ per year.
We are partnering with a well-established ERP and IT solutions provider to appoint an experienced Customer Success / Sales Account Director. This is a senior, consultative role focused on account management, value-led sales, and long-term customer growth within the manufacturing sector.
The Role
You will manage and develop a portfolio of mid-market manufacturing customers (£15m–£50m turnover), acting as a trusted advisor to senior business leaders. Rather than new-logo hunting, the emphasis is on deep account ownership, understanding customer strategy, and positioning ERP and IT solutions that drive operational transformation.
You'll work closely with senior stakeholders to align ERP capability, IT roadmaps, and business outcomes, particularly within Engineer-to-Order, Discrete Manufacturing, and Supply Chain environments.
Key Responsibilities
- Own and grow a portfolio of manufacturing accounts through consultative, value-based selling
- Build trusted relationships with senior heads of business, operations, finance, and IT
- Identify growth opportunities across ERP, modules, upgrades, integrations, and associated IT services
- Lead account planning, QBRs, and strategic discussions around digital and ERP transformation
- Collaborate with delivery, customer success, and technical teams to ensure adoption and value realisation
- Act as the primary commercial and strategic point of contact for assigned customers
Required Experience
- Strong background in ERP-related account management or customer success sales
- Hands-on experience with Epicor, SAP Business One, Microsoft Dynamics, IFS, or similar ERP platforms
- Proven success selling IT solutions into manufacturing environments
- Experience working with Engineer-to-Order, Discrete Manufacturing, and/or Supply Chain businesses
- Comfortable engaging at board and senior leadership level
- Commercially astute, consultative, and relationship-driven approach
Location
Remote-based role. Candidates should ideally be within 1.5 hours' travel of Birmingham for customer visits and internal meetings.
Why This Role?
- Senior, trusted-advisor position — not transactional sales
- Established manufacturing customer base with strong long-term relationships
- Opportunity to influence ERP strategy and business transformation
- Flexible, remote working with autonomy and ownership
ERP Customer Success / Sales Account Director in Manchester employer: Chapman Tate Associates
Contact Detail:
Chapman Tate Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP Customer Success / Sales Account Director in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing and ERP sectors. Attend industry events or webinars to meet potential clients and decision-makers. Remember, it's all about building those relationships!
✨Tip Number 2
Showcase your expertise! Create a personal brand on LinkedIn by sharing insights about ERP solutions and customer success stories. This will position you as a thought leader and attract attention from hiring managers.
✨Tip Number 3
Prepare for interviews by understanding the company's current ERP challenges and how you can help. Tailor your pitch to demonstrate how your experience aligns with their needs, especially in the manufacturing sector.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals who can drive customer success. Plus, it’s a great way to get noticed directly by our hiring team.
We think you need these skills to ace ERP Customer Success / Sales Account Director in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of ERP Customer Success / Sales Account Director. Highlight your experience in account management and any specific ERP platforms you've worked with, like Epicor or SAP Business One. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success in the manufacturing sector. Share specific examples of how you've built relationships and driven value for clients in previous roles. We love a good story!
Showcase Your Consultative Approach: In your application, emphasise your consultative selling skills. We’re looking for someone who can act as a trusted advisor, so share experiences where you’ve successfully identified growth opportunities and aligned solutions with customer strategies. This is key for us!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining the StudySmarter team!
How to prepare for a job interview at Chapman Tate Associates
✨Know Your ERP Inside Out
Make sure you’re well-versed in the ERP systems mentioned in the job description, like Epicor or SAP Business One. Brush up on how these platforms can drive operational transformation in manufacturing, as this will show your potential employer that you understand their needs.
✨Build a Relationship Strategy
Prepare to discuss how you would build and maintain trusted relationships with senior stakeholders. Think about specific examples from your past where you successfully managed accounts and drove growth through consultative selling.
✨Showcase Your Consultative Approach
Be ready to explain your consultative sales process. Highlight how you identify customer needs and align ERP capabilities with their business outcomes. This role is all about understanding strategy, so demonstrate your ability to think critically about customer challenges.
✨Prepare for Strategic Discussions
Anticipate questions around account planning and digital transformation. Have a few ideas ready on how you would lead quarterly business reviews (QBRs) and strategic discussions, showcasing your ability to collaborate with various teams to ensure value realisation.
