At a Glance
- Tasks: Provide top-notch support for Sage Intacct and help clients optimise their financial processes.
- Company: Join a growing UK-based ERP consultancy with a focus on customer satisfaction.
- Benefits: Fully remote work, competitive salary, and opportunities for professional growth.
- Other info: Enjoy a flexible work environment while making a real impact.
- Why this job: Be a key player in enhancing client experiences and ensuring system stability.
- Qualifications: Experience with Sage Intacct and strong problem-solving skills required.
The predicted salary is between 35000 - 45000 € per year.
CTA are supporting a growing UK-based ERP consultancy that is expanding its Sage Intacct support capability. This is an excellent opportunity for an experienced Sage Intacct professional to join a stable, customer-focused support function, providing high-quality application support to a diverse client base.
The role is primarily focused on supporting live Sage Intacct environments, working closely with finance teams to ensure system stability, user adoption, and ongoing optimisation. You will act as a trusted point of contact for customers and play a key role in delivering an excellent support experience.
- Provide day-to-day application support for Sage Intacct customers
- Act as a primary or secondary escalation point for Sage Intacct support queries
- Support clients through month-end and year-end financial processes
- Manage and resolve support tickets in line with agreed SLAs
- Deliver configuration changes, minor enhancements, and system improvements
- Provide user guidance, training, and best-practice advice
- Work closely with internal teams to ensure consistent and high-quality service delivery
Proven experience supporting Sage Intacct in a commercial or consultancy environment. Experience working within an ERP or application support role. Comfortable working independently within a fully remote working model.
Leadership Support Officer in London employer: Chapman Tate Associates
Join a dynamic and supportive team at a leading UK-based ERP consultancy, where your expertise as a Leadership Support Officer will be valued and nurtured. Enjoy the flexibility of a fully remote role while benefiting from a culture that prioritises employee growth, collaboration, and high-quality service delivery. With opportunities for professional development and a commitment to customer satisfaction, this is an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Leadership Support Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the ERP and Sage Intacct space. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for support roles and practice your answers. We want you to showcase your experience with Sage Intacct and how you can provide top-notch support.
✨Tip Number 3
Show off your skills! If you’ve got any relevant certifications or training, make sure to highlight them during your conversations. It’s all about proving you’re the best fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Leadership Support Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Leadership Support Officer role. Highlight your experience with Sage Intacct and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting clients and how you can contribute to our team. Keep it friendly and professional, just like us at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled support queries or resolved issues in the past. We love seeing candidates who can think on their feet and provide excellent customer service!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Chapman Tate Associates
✨Know Your Sage Intacct Inside Out
Make sure you brush up on your Sage Intacct knowledge before the interview. Familiarise yourself with common issues, best practices, and recent updates. Being able to discuss specific scenarios where you've successfully supported clients will show your expertise.
✨Showcase Your Customer Support Skills
Since this role is all about providing excellent support, be ready to share examples of how you've handled challenging customer situations in the past. Highlight your communication skills and how you ensure user adoption and satisfaction.
✨Prepare for Technical Questions
Expect some technical questions related to ERP systems and application support. Brush up on your problem-solving techniques and be prepared to walk through how you would approach resolving a support ticket or implementing a configuration change.
✨Demonstrate Your Remote Work Readiness
As this is a fully remote position, be prepared to discuss how you manage your time and stay productive while working independently. Share any tools or strategies you use to maintain communication and collaboration with teams.
