At a Glance
- Tasks: Support and enhance Epicor ERP, troubleshoot issues, and drive system improvements.
- Company: Join a leading UK manufacturing organisation with a focus on innovation.
- Benefits: Competitive salary, fully remote work, and comprehensive benefits package.
- Other info: Great career progression opportunities in a market-leading business.
- Why this job: Make a real impact in a dynamic environment with exciting ERP projects.
- Qualifications: Experience with Epicor ERP and strong problem-solving skills required.
The predicted salary is between 50000 - 60000 £ per year.
Chapman Tate Associates is proud to be partnering with a leading UK manufacturing organisation in the search for an experienced Epicor Support Analyst to join their growing technology team. This is an exciting opportunity to play a key role in supporting and enhancing a business-critical Epicor ERP environment within a highly successful and innovative manufacturing business. Working remotely, you will act as the primary point of contact for Epicor support, troubleshooting issues, driving system improvements, and collaborating with stakeholders across the organisation to ensure the ERP platform continues to deliver maximum value.
The Role
- Providing 1st, 2nd and 3rd line support for Epicor ERP users across the business
- Investigating and resolving application, process and system-related issues
- Supporting ERP upgrades, patches and system enhancements
- Working closely with business users to gather requirements and improve processes
- Creating and maintaining system documentation and user guides
- Delivering user training and ongoing support
- Liaising with third-party vendors and implementation partners where required
- Supporting reporting, data management and ERP optimisation initiatives
What We're Looking For
- Proven experience supporting Epicor ERP in a commercial environment
- Strong understanding of manufacturing business processes
- Experience troubleshooting ERP issues and managing user support requests
- Knowledge of Epicor modules such as Supply Chain, Manufacturing, Finance or Distribution
- Strong stakeholder management and communication skills
- Experience with SQL, reporting tools or ERP customisation would be advantageous
- A proactive approach to problem-solving and continuous improvement
What's On Offer?
- Salary: £50,000 - £60,000
- Fully Remote Working
- Career progression opportunities within a growing organisation
- Work for a market-leading manufacturing business
- Exposure to exciting ERP optimisation and transformation projects
- Comprehensive benefits package
If you have strong Epicor ERP support experience and are looking for an opportunity to make a real impact within a leading manufacturing organisation, we'd love to hear from you.
Epicor Support Analyst in London employer: Chapman Tate Associates
Chapman Tate Associates offers an exceptional work environment for the Epicor Support Analyst role, providing fully remote flexibility that allows you to balance your professional and personal life seamlessly. With a strong focus on employee growth, you will have access to career progression opportunities within a leading UK manufacturing organisation, alongside a comprehensive benefits package that supports your well-being. Join a dynamic team where your contributions will directly impact exciting ERP optimisation projects, fostering a culture of innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Epicor Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing and ERP space. Let them know you're on the lookout for an Epicor Support Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and highlights your Epicor experience. Join relevant groups and engage with posts to show off your knowledge and connect with potential employers.
✨Tip Number 3
Prepare for those interviews! Research common questions for Epicor Support Analyst roles and practice your answers. Be ready to discuss specific examples of how you've tackled ERP issues and improved processes in the past.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the right roles. Plus, it shows you're serious about joining the team and makes it easier for us to spot your application.
We think you need these skills to ace Epicor Support Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Epicor ERP and any relevant manufacturing processes. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit. We love seeing personality, so let your enthusiasm for the position come through.
Showcase Problem-Solving Skills:Since the role involves troubleshooting and improving systems, make sure to include examples of how you've tackled challenges in the past. We’re looking for proactive problem-solvers who can think on their feet!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Chapman Tate Associates
✨Know Your Epicor Inside Out
Make sure you brush up on your knowledge of Epicor ERP, especially the modules relevant to the role like Supply Chain and Manufacturing. Familiarise yourself with common issues users face and how you've resolved them in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex ERP issues before. Be ready to discuss your approach to troubleshooting and how you’ve driven system improvements in previous roles.
✨Communicate Like a Pro
Since you'll be liaising with various stakeholders, practice explaining technical concepts in simple terms. Highlight your experience in user training and support, as this will show your ability to engage with non-technical users.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current ERP challenges and future projects. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
