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- Tasks: Lead and optimise Microsoft Cloud service delivery while driving continuous improvement.
- Company: Rapidly expanding organisation known for modern cloud-first solutions.
- Benefits: Competitive salary, hybrid working, and clear progression pathways.
- Other info: Collaborative culture where your ideas truly matter.
- Why this job: Join a respected team and influence service strategy in a high-growth environment.
- Qualifications: Strong background in Microsoft Cloud services and excellent communication skills.
The predicted salary is between 45000 - 60000 £ per year.
Recruiting exclusively via Chapman Tate Associates. Chapman Tate Associates are proud to be working with a well-established and rapidly expanding organisation that has built a strong reputation delivering modern cloud-first solutions. As they continue to scale, we are recruiting a Technical Service Delivery Manager with deep experience across the Microsoft Cloud ecosystem to support and elevate their service operations.
In this pivotal role, you will be responsible for overseeing the end-to-end delivery of Microsoft-centric services across the business and its customers. Your focus will be on ensuring operational excellence, optimising cloud service performance, and driving continuous improvement across the Microsoft technology stack.
You will work closely with Cloud, Infrastructure, and Support teams—helping shape service governance, supporting escalated issues, and ensuring services built on Microsoft 365, Azure, and related technologies run smoothly and efficiently. This role offers hybrid flexibility from their Shrewsbury base and the chance to influence service strategy in a high-growth environment.
Key Responsibilities- Lead and optimise service delivery for Microsoft Cloud solutions, including Microsoft 365, Azure, Intune, Entra ID, and Microsoft Security services.
- Own SLA management, service governance, and escalation processes across cloud and infrastructure operations.
- Collaborate closely with technical teams to ensure effective resolution of incidents, changes, and problems within the Microsoft ecosystem.
- Drive a culture of continual service improvement using ITIL best practices.
- Produce service performance reports, dashboards, and insights using Microsoft tooling where possible.
- Build strong relationships with customers and internal technical stakeholders.
- Ensure cloud services are delivered with reliability, security, and scalability in mind.
- Strong background in Microsoft 365, Azure, or broader Microsoft Cloud service delivery.
- Solid understanding of ITIL frameworks and modern cloud service operations.
- Experience managing escalations, service reviews, and cloud-based SLAs.
- Excellent communication and stakeholder management skills.
- Ability to work across cross-functional technical teams.
- Familiarity with Microsoft service management tooling (e.g., Azure Monitor, Endpoint Manager, Defender portals) is a bonus.
- Competitive salary from £45,000 – £60,000.
- Hybrid working from their Shrewsbury office.
- Opportunity to join a respected, secure, and rapidly scaling Microsoft-focused organisation.
- Clear progression pathways as the business continues its cloud transformation journey.
- Collaborative and forward-thinking culture where your ideas matter.
Technical Service Delivery Manager in Leicester employer: Chapman Tate Associates
Contact Detail:
Chapman Tate Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Delivery Manager in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the Microsoft Cloud space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get involved in relevant online communities or forums. Share your insights, ask questions, and engage with others in the field. This not only boosts your visibility but also helps you stay updated on industry trends and job openings.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of Microsoft 365, Azure, and ITIL best practices. Be ready to discuss how you've optimised service delivery in past roles and how you can bring that expertise to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals who can help us elevate our service operations. Your next big opportunity could be just a click away!
We think you need these skills to ace Technical Service Delivery Manager in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Cloud solutions. We want to see how your skills align with the role, so don’t be shy about showcasing your expertise in Microsoft 365, Azure, and ITIL frameworks.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about service delivery in the Microsoft ecosystem. We love seeing candidates who can articulate their vision for optimising cloud services.
Showcase Your Communication Skills: As a Technical Service Delivery Manager, strong communication is key. In your application, highlight examples where you've effectively managed stakeholders or resolved escalations. We want to know how you build relationships!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on joining our collaborative culture!
How to prepare for a job interview at Chapman Tate Associates
✨Know Your Microsoft Cloud Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and other related technologies. Be prepared to discuss specific projects or experiences where you've successfully delivered cloud solutions, as this will show your depth of understanding and practical experience.
✨Master the ITIL Framework
Since the role involves service governance and continual improvement, it’s crucial to have a solid grasp of ITIL best practices. Familiarise yourself with how these frameworks apply to cloud service delivery and be ready to share examples of how you've implemented them in past roles.
✨Showcase Your Communication Skills
As a Technical Service Delivery Manager, you'll need to communicate effectively with both technical teams and customers. Prepare to demonstrate your stakeholder management skills by discussing how you've resolved escalations or managed service reviews in previous positions.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about challenges you've encountered in service delivery and how you overcame them, particularly in relation to Microsoft Cloud services.