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For Companies At a Glance
- Tasks: Provide 2nd and 3rd line IT support, troubleshoot issues, and assist with projects.
- Company: Join a leading Managed Service Provider known for innovation and teamwork.
- Benefits: Enjoy a competitive salary, professional development, and a supportive team culture.
- Why this job: Be the tech hero in a fast-paced environment while working with cutting-edge technologies.
- Qualifications: Experience in an MSP, strong technical skills, and relevant certifications are preferred.
- Other info: This is a full-time, on-site role in Lancaster, perfect for tech enthusiasts.
The predicted salary is between 35000 - 45000 £ per year.
Job Description
IT Support Engineer – 2nd & 3rd Line
Location: Lancaster Full-Time, On-Site (5 Days/Week)
Salary: £35,000 – £45,000
Chapman Tate Associates is proud to be working in partnership with a leading Managed Service Provider (MSP) to recruit a skilled and motivated IT Support Engineer to join their dynamic technical team based in Lancaster.
About the Role
This is a fantastic opportunity for a passionate IT professional who thrives in a fast-paced MSP environment and is ready to take ownership of both 2nd and 3rd line support tasks. You’ll be the go-to expert for resolving complex technical issues, supporting a diverse client base, and contributing to infrastructure projects.
Key Responsibilities
• Provide hands-on 2nd and 3rd line support across a wide range of technologies
• Troubleshoot and resolve escalated technical issues efficiently and professionally
• Support and maintain client infrastructure including servers, networks, and cloud platforms
• Assist with project delivery, migrations, and system upgrades
• Liaise directly with clients to ensure high levels of service and satisfaction
• Document solutions and contribute to internal knowledge base
What We’re Looking For
• Proven experience in an MSP or similar multi-client environment
• Strong knowledge of Windows Server, Active Directory, Office 365, and networking fundamentals
• Experience with virtualization (VMware/Hyper-V), firewalls, and backup solutions
• Excellent problem-solving skills and a proactive approach to technical challenges
• Strong communication and client-facing skills
• Relevant certifications (e.g., Microsoft, CompTIA, Cisco) are a plus
Why Join?
• Competitive salary: £35,000 – £45,000 depending on experience
• Work with cutting-edge technologies and a forward-thinking MSP
• Clear progression path and ongoing professional development
• Collaborative and supportive team culture
IT Support Engineer employer: Chapman Tate Associates
Contact Detail:
Chapman Tate Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've resolved complex technical issues in a previous role. This will help you illustrate your proactive approach and ability to handle challenges effectively.
✨Tip Number 3
Research the company and its client base to understand their needs better. This knowledge will allow you to tailor your responses during the interview and show that you're genuinely interested in contributing to their success.
✨Tip Number 4
If you have relevant certifications like Microsoft or CompTIA, be ready to discuss how they have equipped you with the skills necessary for this role. If you don’t have them yet, consider mentioning your plans to obtain them, showing your commitment to professional development.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 2nd and 3rd line roles. Emphasise your skills with Windows Server, Active Directory, and any relevant certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your ability to thrive in a fast-paced MSP environment. Mention specific examples of how you've resolved complex technical issues in the past.
Highlight Problem-Solving Skills: In your application, provide examples of challenging technical problems you've solved. This will demonstrate your proactive approach and strong problem-solving skills, which are crucial for this role.
Showcase Client-Facing Experience: Since the role involves liaising directly with clients, include any relevant experience you have in client-facing situations. Highlight your communication skills and how you've ensured high levels of service and satisfaction.
How to prepare for a job interview at Chapman Tate Associates
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Active Directory, and networking fundamentals. Bring examples of how you've resolved complex technical issues in the past, as this will demonstrate your capability for 2nd and 3rd line support.
✨Demonstrate Problem-Solving Abilities
During the interview, expect scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when troubleshooting issues, as this will highlight your proactive approach to technical challenges.
✨Emphasise Client Communication
Since the role involves liaising directly with clients, showcase your strong communication skills. Share examples of how you've maintained high levels of service and satisfaction in previous roles, as this is crucial for success in an MSP environment.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the team culture, project delivery, and opportunities for professional development. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
