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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support and troubleshoot technical issues.
- Company: Respected law firm in Bradford, committed to excellence and client service.
- Benefits: Salary up to £28,000, training opportunities, and a supportive team culture.
- Why this job: Join a dynamic team and enhance your IT skills in a professional environment.
- Qualifications: Experience in IT support and strong knowledge of Microsoft 365 and Windows.
- Other info: Great career development opportunities in a central location with excellent transport links.
The predicted salary is between 24000 - 32000 £ per year.
Overview
Chapman Tate Associates are delighted to be working in partnership with a respected law firm based in Bradford, known for its commitment to excellence and client service. As part of their continued investment in technology, we’re seeking a 1st / 2nd Line IT Technician to join their internal IT team. This is a fantastic opportunity for a technically capable and service-driven individual to support a professional environment where reliability, discretion, and responsiveness are key.
The Role
You’ll be the first point of contact for IT support across the firm, resolving day-to-day technical issues and escalating where necessary. You’ll also assist with system maintenance, user onboarding, and contribute to ongoing infrastructure improvements.
Key Responsibilities
- Provide 1st and 2nd line support across desktop, laptop, and mobile devices
- Troubleshoot issues related to Windows OS, Microsoft 365, printers, and networking
- Manage user accounts and permissions via Active Directory
- Support legal software applications and liaise with vendors when needed
- Assist with hardware setups, upgrades, and office moves
- Maintain documentation and contribute to knowledge base updates
What We’re Looking For
- Previous experience in a 1st or 2nd line IT support role
- Strong working knowledge of Microsoft 365, Windows 10/11, and Active Directory
- Excellent communication skills and a calm, professional manner
- Ability to work independently and manage multiple support requests
- Experience in a legal or professional services environment is a bonus
What’s on Offer
- Salary up to £28,000
- Supportive and collaborative team culture
- Exposure to legal tech and secure IT environments
- Opportunities for training and career development
- Central Bradford location with excellent transport links
Location
Bradford, England, United Kingdom
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Information Technology Support Technician employer: Chapman Tate Associates
Contact Detail:
Chapman Tate Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in legal environments. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or a list of your past projects and achievements. When you get the chance to chat with potential employers, having tangible examples of your work can really set you apart.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common IT support scenarios and how you'd handle them, so you feel confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line IT support. We want to see how your skills with Microsoft 365 and Windows OS shine through, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Explain why you’re excited about the role and how your previous experiences make you a great fit for our team.
Showcase Your Communication Skills: Since you'll be the first point of contact for IT support, it’s crucial to demonstrate your excellent communication skills. Use clear and professional language in your application to reflect this.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Chapman Tate Associates
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows 10/11, and Active Directory. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting techniques you’ve mastered.
✨Showcase Your Communication Skills
As the first point of contact for IT support, communication is key. Practice explaining technical issues in simple terms, and be prepared to demonstrate your calm and professional manner when dealing with users.
✨Prepare for Scenario Questions
Expect questions that put you in real-life support scenarios. Think about how you would handle common issues like printer malfunctions or user onboarding. Having specific examples ready will show your problem-solving skills.
✨Research the Company Culture
Familiarise yourself with the law firm’s values and commitment to client service. Tailor your responses to reflect how you can contribute to their supportive and collaborative team culture, especially in a professional environment.
