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- Tasks: Provide 1st and 2nd line support, troubleshoot issues, and ensure client satisfaction.
- Company: Leading IT Services Provider with a dynamic team culture.
- Benefits: Salary up to £35,000, hybrid working, and excellent training opportunities.
- Why this job: Join a fast-paced environment and make a real impact in IT support.
- Qualifications: Experience in IT infrastructure support and strong troubleshooting skills.
- Other info: Great career progression and supportive team atmosphere.
The predicted salary is between 25000 - 35000 £ per year.
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
£25,000 – £35,000 + Benefits
3 days onsite / 2 days remote
Chapman Tate are proud to be working with a leading IT Services Provider who are looking to add a talented Helpdesk Support Engineer to their growing technical team. This is an exciting opportunity to join a fast-paced, collaborative environment where you’ll support a wide range of clients and technologies.
As a Helpdesk Support Engineer, you’ll be the first point of contact for customer issues across IT infrastructure and services. You’ll troubleshoot, resolve, and escalate incidents efficiently, ensuring excellent service delivery and client satisfaction.
Key Responsibilities:- Provide 1st and 2nd line technical support across a range of infrastructure technologies
- Manage and resolve support tickets in a timely manner
- Escalate complex issues to senior engineers when required
- Maintain accurate documentation of incidents and resolutions
- Collaborate closely with internal teams to deliver high-quality service to clients
- Background in IT Infrastructure support within a fast-paced environment (MSP or IT Services experience highly desirable)
- Strong troubleshooting skills across Windows Server, networking, and desktop environments
- Excellent communication and customer service skills
- Any experience or knowledge of Backup or Storage solutions (Veeam, Commvault, Datto, etc.) would be an advantage
- Salary between £25,000 – £35,000 (depending on experience)
- Hybrid working model – 3 days onsite in Banbury
- Excellent training and career progression opportunities
- Supportive, dynamic team culture
If you’re a motivated support professional looking to take the next step in your IT career with a company that values your expertise and development, we’d love to hear from you. Apply today through Chapman Tate to learn more.
Helpdesk Support Engineer employer: Chapman Tate Associates
Contact Detail:
Chapman Tate Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common Helpdesk Support Engineer questions. We recommend role-playing with a friend or using online resources to get comfortable with your responses and showcase your troubleshooting skills.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a personal website. This can really help you stand out and demonstrate your technical abilities to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are eager to join our dynamic team.
We think you need these skills to ace Helpdesk Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT infrastructure support. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting abilities and any specific technologies you’ve worked with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Helpdesk Support Engineer position and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your excellent communication skills. We love clear and concise language that gets straight to the point, so keep it simple and engaging!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click the application button and follow the prompts!
How to prepare for a job interview at Chapman Tate Associates
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, networking, and desktop environments. Be ready to discuss specific troubleshooting scenarios you've encountered in the past.
✨Show Off Your Customer Service Skills
Since you'll be the first point of contact for customer issues, it's crucial to demonstrate your excellent communication skills. Prepare examples of how you've handled difficult customer interactions or resolved issues effectively.
✨Familiarise Yourself with the Company
Do a bit of research on the IT Services Provider you're interviewing with. Understand their services, clients, and any recent news. This will help you tailor your answers and show genuine interest in the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and the technologies they use. This shows you're engaged and serious about the position.
