Help Desk Support Engineer

Helpdesk Support Engineer

£25,000 – £35,000 + Benefits

3 days onsite / 2 days remote

Chapman Tate are proud to be working with a leading IT Services Provider who are looking to add a talented Helpdesk Support Engineer to their growing technical team. This is an exciting opportunity to join a fast-paced, collaborative environment where you’ll support a wide range of clients and technologies.

As a Helpdesk Support Engineer, you’ll be the first point of contact for customer issues across IT infrastructure and services. You’ll troubleshoot, resolve, and escalate incidents efficiently, ensuring excellent service delivery and client satisfaction.

Key Responsibilities:

• Provide 1st and 2nd line technical support across a range of infrastructure technologies
• Manage and resolve support tickets in a timely manner
• Escalate complex issues to senior engineers when required
• Maintain accurate documentation of incidents and resolutions
• Collaborate closely with internal teams to deliver high-quality service to clients

About You:

• Background in IT Infrastructure support within a fast-paced environment (MSP or IT Services experience highly desirable)
• Strong troubleshooting skills across Windows Server, networking, and desktop environments
• Excellent communication and customer service skills
• Any experience or knowledge of Backup or Storage solutions (Veeam, Commvault, Datto, etc.) would be an advantage

What’s on Offer:

• Salary between £25,000 – £35,000 (depending on experience)
• Hybrid working model – 3 days onsite in Banbury
• Excellent training and career progression opportunities
• Supportive, dynamic team culture

If you’re a motivated support professional looking to take the next step in your IT career with a company that values your expertise and development, we’d love to hear from you.

Apply today through Chapman Tate to learn more!