At a Glance
- Tasks: Support and enhance Epicor ERP, troubleshoot issues, and drive system improvements.
- Company: Join a leading UK manufacturing organisation with a focus on innovation.
- Benefits: Competitive salary, fully remote work, and comprehensive benefits package.
- Other info: Great career progression opportunities within a growing tech team.
- Why this job: Make a real impact in a dynamic environment with exciting ERP optimisation projects.
- Qualifications: Experience with Epicor ERP and strong problem-solving skills required.
The predicted salary is between 50000 - 60000 £ per year.
Chapman Tate Associates is proud to be partnering with a leading UK manufacturing organisation in the search for an experienced Epicor Support Analyst to join their growing technology team. This is an exciting opportunity to play a key role in supporting and enhancing a business-critical Epicor ERP environment within a highly successful and innovative manufacturing business. Working remotely, you will act as the primary point of contact for Epicor support, troubleshooting issues, driving system improvements, and collaborating with stakeholders across the organisation to ensure the ERP platform continues to deliver maximum value.
The RoleAs the Epicor Support Analyst, you will be responsible for:
- Providing 1st, 2nd and 3rd line support for Epicor ERP users across the business
- Investigating and resolving application, process and system-related issues
- Supporting ERP upgrades, patches and system enhancements
- Working closely with business users to gather requirements and improve processes
- Creating and maintaining system documentation and user guides
- Delivering user training and ongoing support
- Liaising with third-party vendors and implementation partners where required
- Supporting reporting, data management and ERP optimisation initiatives
✔ Proven experience supporting Epicor ERP in a commercial environment
✔ Strong understanding of manufacturing business processes
✔ Experience troubleshooting ERP issues and managing user support requests
✔ Knowledge of Epicor modules such as Supply Chain, Manufacturing, Finance or Distribution
✔ Strong stakeholder management and communication skills
✔ Experience with SQL, reporting tools or ERP customisation would be advantageous
✔ A proactive approach to problem-solving and continuous improvement
💰 Salary: £50,000 - £60,000
🏠 Fully Remote Working
📈 Career progression opportunities within a growing organisation
🏭 Work for a market-leading manufacturing business
🎯 Exposure to exciting ERP optimisation and transformation projects
🏥 Comprehensive benefits package
If you have strong Epicor ERP support experience and are looking for an opportunity to make a real impact within a leading manufacturing organisation, we'd love to hear from you.
Epicor Support Analyst in Glasgow employer: Chapman Tate Associates
Chapman Tate Associates offers an exceptional work environment for the Epicor Support Analyst role, providing fully remote flexibility that allows you to balance your professional and personal life seamlessly. With a strong focus on employee growth, you will have access to career progression opportunities within a leading UK manufacturing organisation, alongside a comprehensive benefits package that supports your well-being. Join a dynamic team where your contributions will directly impact exciting ERP optimisation projects in a market-leading business.
StudySmarter Expert Advice🤫
We think this is how you could land Epicor Support Analyst in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing and ERP space. Let them know you're on the lookout for an Epicor Support Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and highlights your Epicor experience. Join relevant groups and engage with posts to show off your knowledge and connect with potential employers.
✨Tip Number 3
Prepare for those interviews! Research common questions for Epicor Support Analyst roles and practice your answers. Be ready to discuss specific examples of how you've solved problems or improved processes in previous jobs.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application for the Epicor Support Analyst position. Plus, it shows you're serious about joining the team and makes it easier for us to find you.
We think you need these skills to ace Epicor Support Analyst in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Epicor ERP and any relevant manufacturing processes. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit. We love seeing enthusiasm and a personal touch!
Showcase Problem-Solving Skills:Since the role involves troubleshooting and system improvements, include examples of how you've tackled similar challenges in the past. We appreciate candidates who can think on their feet and drive solutions!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Chapman Tate Associates
✨Know Your Epicor Inside Out
Make sure you brush up on your knowledge of Epicor ERP, especially the modules relevant to the role like Supply Chain and Manufacturing. Familiarise yourself with common issues users face and how you've resolved them in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex ERP issues before. Be ready to discuss your approach to troubleshooting and how you’ve driven system improvements in previous roles.
✨Communicate Like a Pro
Since you'll be liaising with various stakeholders, practice explaining technical concepts in simple terms. Highlight your communication skills during the interview by discussing how you've effectively collaborated with users and vendors.
✨Demonstrate Continuous Improvement Mindset
Share instances where you've proactively identified areas for improvement within an ERP system. Discuss any training or documentation you've created to help users, showing that you're committed to enhancing the user experience.
