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For Companies At a Glance
- Tasks: Manage and grow manufacturing accounts through consultative, value-based selling.
- Company: Established ERP and IT solutions provider with a focus on customer success.
- Benefits: Flexible remote work, autonomy, and the chance to influence ERP strategy.
- Why this job: Be a trusted advisor and drive real transformation in the manufacturing sector.
- Qualifications: Experience in ERP account management and strong relationship-building skills.
- Other info: Work closely with senior leaders and enjoy a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
We are partnering with a well-established ERP and IT solutions provider to appoint an experienced Customer Success / Sales Account Director. This is a senior, consultative role focused on account management, value-led sales, and long-term customer growth within the manufacturing sector.
The Role
You will manage and develop a portfolio of mid-market manufacturing customers (£15m–£50m turnover), acting as a trusted advisor to senior business leaders. Rather than new-logo hunting, the emphasis is on deep account ownership, understanding customer strategy, and positioning ERP and IT solutions that drive operational transformation.
You’ll work closely with senior stakeholders to align ERP capability, IT roadmaps, and business outcomes, particularly within Engineer-to-Order, Discrete Manufacturing, and Supply Chain environments.
Key Responsibilities
- Own and grow a portfolio of manufacturing accounts through consultative, value-based selling
- Build trusted relationships with senior heads of business, operations, finance, and IT
- Identify growth opportunities across ERP, modules, upgrades, integrations, and associated IT services
- Lead account planning, QBRs, and strategic discussions around digital and ERP transformation
- Collaborate with delivery, customer success, and technical teams to ensure adoption and value realisation
- Act as the primary commercial and strategic point of contact for assigned customers
Required Experience
- Strong background in ERP-related account management or customer success sales
- Hands-on experience with Epicor, SAP Business One, Microsoft Dynamics, IFS, or similar ERP platforms
- Proven success selling IT solutions into manufacturing environments
- Experience working with Engineer-to-Order, Discrete Manufacturing, and/or Supply Chain businesses
- Comfortable engaging at board and senior leadership level
- Commercially astute, consultative, and relationship-driven approach
Location
- Remote-based role
- Candidates should ideally be within 1.5 hours’ travel of Birmingham for customer visits and internal meetings
Why This Role?
- Senior, trusted-advisor position — not transactional sales
- Established manufacturing customer base with strong long-term relationships
- Opportunity to influence ERP strategy and business transformation
- Flexible, remote working with autonomy and ownership
ERP Customer Success / Sales Account Director employer: Chapman Tate Associates
Contact Detail:
Chapman Tate Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP Customer Success / Sales Account Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing and ERP sectors. Attend industry events or webinars to meet potential employers and showcase your expertise. Remember, it’s all about building those relationships!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their ERP solutions and how they impact the manufacturing sector. This will help you position yourself as a trusted advisor during discussions with senior stakeholders.
✨Tip Number 3
Showcase your consultative selling skills! During interviews, share examples of how you've successfully managed accounts and driven customer growth. Highlight your ability to identify opportunities and build long-term relationships.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, it shows you’re serious about joining our team and makes it easier for us to connect with you.
We think you need these skills to ace ERP Customer Success / Sales Account Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of ERP Customer Success / Sales Account Director. Highlight your experience in account management and any relevant ERP platforms you've worked with, like Epicor or SAP Business One. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your consultative approach and relationship-building skills. Tell us about your successes in driving customer growth and how you can bring that to our manufacturing clients. Keep it engaging and personal!
Showcase Your Soft Skills: While we love seeing your professional experience, don’t forget to highlight those soft skills! Being commercially astute and having a consultative mindset are key for this role. Share examples of how you've built trusted relationships with senior stakeholders in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at Chapman Tate Associates
✨Know Your ERP Inside Out
Make sure you’re well-versed in the ERP systems mentioned in the job description, like Epicor or SAP Business One. Brush up on how these platforms can drive operational transformation in manufacturing, as this will show your potential employer that you understand their needs.
✨Showcase Your Consultative Skills
Prepare examples of how you've successfully built relationships with senior stakeholders in previous roles. Highlight your consultative approach and how it has led to long-term customer growth. This is key for a role focused on account management rather than just sales.
✨Understand the Manufacturing Landscape
Familiarise yourself with the specific challenges and opportunities within the manufacturing sector, especially around Engineer-to-Order and Supply Chain environments. Being able to discuss these topics intelligently will set you apart from other candidates.
✨Prepare for Strategic Discussions
Think about how you would lead account planning and strategic discussions around digital transformation. Be ready to share your thoughts on aligning ERP capabilities with business outcomes, as this shows you’re not just a salesperson but a strategic partner.
