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For Companies At a Glance
- Tasks: Provide 2nd line technical support and troubleshoot issues for onsite users.
- Company: Join a prestigious global consultancy in the heart of London.
- Benefits: Competitive salary of ÂŁ40,000 and opportunities for professional growth.
- Why this job: Be a key player in delivering exceptional IT support and enhancing user experiences.
- Qualifications: Experience in 2nd Line Helpdesk roles and strong customer service skills.
- Other info: Fast-paced environment with a focus on continuous improvement and collaboration.
The predicted salary is between 32000 - 48000 ÂŁ per year.
Location: Onsite – London, Victoria
Salary: ÂŁ40,000 per annum
Start Date: ASAP
About the Role
Chapman Tate is seeking a skilled and customer-focused 2nd Line Helpdesk Support Specialist to join a prestigious global consultancy working onsite across London and Guildford. This is an excellent opportunity for an experienced IT support professional who thrives in fast‑paced environments and is confident supporting diverse users within a consultancy‑driven setting. You will act as a key escalation point for technical issues, ensuring high‑quality support, timely resolution, and exceptional communication always.
Key Responsibilities
- Provide 2nd line technical support for onsite users, escalating complex issues where required.
- Install, configure, and maintain hardware, software, and systems.
- Troubleshoot and support internet protocol‑related issues.
- Support database applications and diagnose application‑related errors.
- Manage tickets and ensure issues are resolved within agreed SLAs.
- Deliver a high standard of customer service, ensuring clear communication and professional handling of all queries.
- Collaborate with wider IT teams across the consultancy to ensure continuous improvement of support processes.
Required Skills & Experience
- Proven experience in a 2nd Line Helpdesk / Desktop Support role.
- Strong installation experience (hardware, software, systems).
- Solid understanding of internet protocols and network fundamentals.
- Previous experience working within a consultancy or managed services environment.
- Hands‑on experience supporting database applications.
- Proficiency across the Microsoft suite, including Windows OS, Office 365, and related tools.
- Excellent customer service skills with the ability to communicate technical issues clearly and professionally.
- Strong problem‑solving abilities and the ability to work autonomously onsite.
- Proven experience working within a consultancy or managed services environment, providing support to high volumes of users in fast‑paced, multi‑client settings.
How to Apply
If you are a proactive, technically strong, and customer‑driven IT support professional, please submit your CV as soon as possible to be considered.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
2nd Line Helpdesk Support Specialist in England employer: Chapman Tate Associates
Contact Detail:
Chapman Tate Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Helpdesk Support Specialist in England
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Focus on showcasing your problem-solving abilities and customer service skills, as these are key for a 2nd Line Helpdesk role.
✨Tip Number 3
Tailor your approach! When you find a job that excites you, research the company and its culture. Use this info to customise your pitch during interviews, showing how your experience aligns perfectly with their needs.
✨Tip Number 4
Don’t forget to apply through our website! We make it easy for you to submit your application directly, and it gives you a better chance of being noticed. Plus, we love seeing candidates who take the initiative!
We think you need these skills to ace 2nd Line Helpdesk Support Specialist in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd Line Helpdesk roles. We want to see how your skills match the job description, so don’t be shy about showcasing your technical prowess and customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role at Chapman Tate. Share specific examples of how you've tackled similar challenges in the past.
Showcase Your Problem-Solving Skills: In your application, mention instances where you’ve successfully resolved complex technical issues. We love seeing how you approach problems and ensure timely resolutions for users!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as soon as possible!
How to prepare for a job interview at Chapman Tate Associates
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around 2nd line support. Be ready to discuss your experience with hardware, software, and network protocols. They’ll likely ask you to troubleshoot a scenario, so practice explaining your thought process clearly.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional support, think of examples where you've gone above and beyond for a customer. Prepare to share specific instances that highlight your communication skills and ability to handle queries professionally.
✨Familiarise Yourself with the Company
Do a bit of homework on Chapman Tate and their consultancy approach. Understanding their values and how they operate will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, or how they measure success in this role. This shows your enthusiasm and helps you gauge if it’s the right fit for you.
