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For Companies At a Glance
- Tasks: Deliver top-notch support to users and resolve technical issues efficiently.
- Company: Join a leading IT services firm with a strong focus on customer satisfaction.
- Benefits: Competitive pay, hands-on training, and opportunities for career advancement.
- Why this job: Be part of a dynamic team that values innovation and collaboration.
- Qualifications: Strong IT skills and a proactive, customer-focused attitude.
- Other info: Great chance to grow your tech career in a supportive environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Victoria, London – Fully Onsite
Pay range: Provided by Chapman Tate Associates (actual pay based on skills and experience). Contact recruiter for details.
What you’ll be doing
- Delivering a first‑class service to internal customers and representing Infosys’ values in everything you do.
- Supporting users with product training, technical knowledge, and guidance.
- Diagnosing and resolving issues across Infosys products quickly and effectively.
- Managing support tickets: logging, tracking, prioritising, and escalating when needed.
- Spotting patterns in recurring issues and creating documentation to help prevent them.
- Keeping both customers and management updated on ongoing cases.
- Suggesting improvements to processes, systems, documentation, and training.
- Tapping into internal resources—updates, drivers, FAQs, knowledge bases—to support problem‑solving.
- Working closely with other teams to help shape and deliver support solutions.
- Assisting with testing new tools and products to ensure they’re ready for operational use.
What you’ll bring
- Strong IT literacy, especially across Microsoft applications, installations, databases, and internet protocols.
- Solid understanding of general computing terminology and functionality.
- Ability to juggle multiple tasks while staying calm, positive, and focused.
- Confident phone manner and strong follow‑up skills.
- A proactive mindset with a willingness to take ownership of tasks and projects.
- Excellent relationship‑building skills and a collaborative approach.
- Clear, confident written and verbal communication.
- A genuine customer‑focused attitude.
Nice to have
- A technical trade school qualification (2–4 years) or an engineering degree.
- Training/experience in electrical, mechanical, software, or similar technical fields.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: IT Services and IT Consulting
2nd Line Desktop Support Engineer in England employer: Chapman Tate Associates
Contact Detail:
Chapman Tate Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Desktop Support Engineer in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Infosys or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions related to desktop support. We recommend practising your responses to scenarios where you had to diagnose and resolve issues quickly.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled recurring issues in the past. This will demonstrate your proactive mindset and ability to improve processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace 2nd Line Desktop Support Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 2nd Line Desktop Support Engineer role. Highlight your IT literacy, customer service experience, and any relevant technical qualifications to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your proactive mindset and relationship-building skills. Tell us why you’re passionate about delivering first-class service and how you can contribute to our team.
Showcase Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved issues in the past. We love seeing candidates who can spot patterns and suggest improvements, so don’t hold back on sharing your insights!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Chapman Tate Associates
✨Know Your Tech Inside Out
Make sure you brush up on your IT literacy, especially with Microsoft applications and general computing terminology. Be ready to discuss how you've diagnosed and resolved issues in the past, as this will show your technical prowess.
✨Show Off Your Customer Service Skills
Since the role is all about delivering first-class service, think of examples where you've gone above and beyond for customers. Highlight your proactive mindset and how you’ve built relationships in previous roles.
✨Be Ready to Talk Process Improvements
Prepare to discuss any suggestions you've made in past roles to improve processes or documentation. This shows that you're not just a problem-solver but also someone who thinks critically about how to enhance the overall support experience.
✨Practice Your Communication
With a focus on clear communication, practice explaining complex technical issues in simple terms. This will help demonstrate your ability to communicate effectively with both customers and management during the interview.
