At a Glance
- Tasks: Build strong client relationships and drive platform adoption for maximum customer value.
- Company: Join a dynamic PropTech company focused on customer success and innovation.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a supportive work culture.
- Other info: Opportunities for professional development and exciting team events await you!
- Why this job: Make a real impact by helping customers achieve their business goals with our solutions.
- Qualifications: Experience in customer-facing roles and strong relationship-building skills required.
The predicted salary is between 40000 - 55000 £ per year.
We are looking for a Customer Success Manager to build strong client relationships, drive platform adoption, and ensure customers achieve maximum value from our solutions. You will act as a trusted advisor, supporting customers throughout their journey and helping them achieve their business objectives through effective use of the platform.
Key Responsibilities
- Serve as the primary day-to-day contact for a portfolio of customers, building trusted relationships with key stakeholders and maintaining a strong understanding of their goals, challenges, and priorities.
- Lead customer onboarding activities, ensuring a smooth transition from implementation to ongoing platform adoption and success.
- Deliver regular customer check-ins, strategic reviews, and training sessions to drive engagement, platform utilisation, and customer satisfaction.
- Monitor customer health metrics, product usage, and engagement trends to proactively identify risks, address concerns, and support long-term success.
- Act as the voice of the customer internally, working closely with Product, Support, Operations, and Delivery teams to resolve issues and improve the customer experience.
- Provide guidance and best practice recommendations to help customers optimise processes and maximise the value they receive from the platform.
- Develop and maintain customer success plans, documenting objectives, milestones, and progress against agreed outcomes.
- Identify customer challenges and coordinate internal resources to ensure timely and effective resolution.
- Gather and communicate customer feedback to support continuous product and service improvements.
- Support customer retention through proactive engagement and relationship management; however, this role does not have responsibility for contract renewals, commercial negotiations, or upsell activities, which are managed by the relevant commercial teams.
Skills & Experience
- Experience in Customer Success, Account Management, Client Services, or a similar customer-facing role.
- Strong relationship-building and stakeholder management skills.
- Excellent communication, presentation, and problem-solving abilities.
- Experience working in a SaaS or technology environment preferred.
- Ability to manage multiple customer relationships and priorities simultaneously.
- A customer-centric mindset with a passion for delivering exceptional service.
Success Measures
- Customer satisfaction and advocacy.
- Platform adoption and engagement.
- Achievement of customer objectives and outcomes.
- Customer health and retention metrics.
- Successful onboarding and ongoing customer engagement.
What We Offer
- 25 days annual leave, plus bank holidays.
- Company pension scheme (Aegon).
- 1 paid volunteer day per year.
- Season ticket loan.
- Cycle to Work scheme.
- Electric vehicle salary sacrifice scheme.
- Private medical insurance.
- Quarterly team socials and company events.
- A collaborative and supportive working environment.
- Opportunities for professional development and career growth.
Customer Success Manager - PropTech (SaaS) in Bristol employer: Chapman Tate Associates
As a Customer Success Manager at our innovative PropTech company, you will thrive in a collaborative and supportive environment that prioritises employee growth and development. With generous benefits such as 25 days of annual leave, private medical insurance, and opportunities for professional advancement, we are committed to ensuring our team members achieve both personal and professional success while making a meaningful impact in the SaaS industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - PropTech (SaaS) in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Success Manager.
✨Tip Number 2
Prepare for those interviews by practising common questions. We should focus on how we’ve built relationships and driven customer success in past roles. Use specific examples to show off our skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep us top of mind. Let’s reiterate our excitement about the role and how we can help customers achieve their goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen. Plus, it shows we’re genuinely interested in being part of the team and contributing to customer success.
We think you need these skills to ace Customer Success Manager - PropTech (SaaS) in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in building client relationships and driving platform adoption, as these are key aspects of the job.
Showcase Your Skills:Don’t forget to emphasise your strong communication and problem-solving abilities. We want to see how you’ve successfully managed customer relationships and helped clients achieve their goals in previous roles.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who is not just qualified but also a great fit for our team culture. Share your passion for customer success and how you can contribute to our mission.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Chapman Tate Associates
✨Know Your Customers
Before the interview, research the company’s customer base and their specific needs. Understand the challenges they face in the PropTech space and think about how you can help them achieve their goals using the platform. This will show your potential employer that you’re already thinking like a Customer Success Manager.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you successfully built strong relationships with clients or stakeholders. Highlight how you maintained those relationships and helped customers achieve their objectives. This is crucial for a role focused on client success and satisfaction.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you identified customer issues and implemented solutions. Think about how you can articulate your approach to problem-solving, especially in a SaaS environment. This will illustrate your proactive mindset and ability to support long-term customer success.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle various customer situations. Practice responses that showcase your strategic thinking and customer-centric approach. This will help you convey your readiness to act as a trusted advisor and effectively manage customer relationships.
