At a Glance
- Tasks: Support and enhance Epicor ERP, troubleshoot issues, and drive system improvements.
- Company: Join a leading UK manufacturing organisation with a focus on innovation.
- Benefits: Competitive salary, fully remote work, and comprehensive benefits package.
- Other info: Great career progression opportunities within a growing tech team.
- Why this job: Make a real impact in a dynamic environment with exciting ERP optimisation projects.
- Qualifications: Experience with Epicor ERP and strong problem-solving skills required.
The predicted salary is between 50000 - 60000 £ per year.
Chapman Tate Associates is proud to be partnering with a leading UK manufacturing organisation in the search for an experienced Epicor Support Analyst to join their growing technology team. This is an exciting opportunity to play a key role in supporting and enhancing a business-critical Epicor ERP environment within a highly successful and innovative manufacturing business. Working remotely, you will act as the primary point of contact for Epicor support, troubleshooting issues, driving system improvements, and collaborating with stakeholders across the organisation to ensure the ERP platform continues to deliver maximum value.
The RoleAs the Epicor Support Analyst, you will be responsible for:
- Providing 1st, 2nd and 3rd line support for Epicor ERP users across the business
- Investigating and resolving application, process and system-related issues
- Supporting ERP upgrades, patches and system enhancements
- Working closely with business users to gather requirements and improve processes
- Creating and maintaining system documentation and user guides
- Delivering user training and ongoing support
- Liaising with third-party vendors and implementation partners where required
- Supporting reporting, data management and ERP optimisation initiatives
✔ Proven experience supporting Epicor ERP in a commercial environment
✔ Strong understanding of manufacturing business processes
✔ Experience troubleshooting ERP issues and managing user support requests
✔ Knowledge of Epicor modules such as Supply Chain, Manufacturing, Finance or Distribution
✔ Strong stakeholder management and communication skills
✔ Experience with SQL, reporting tools or ERP customisation would be advantageous
✔ A proactive approach to problem-solving and continuous improvement
💰 Salary: £50,000 - £60,000
🏠 Fully Remote Working
📈 Career progression opportunities within a growing organisation
🏭 Work for a market-leading manufacturing business
🎯 Exposure to exciting ERP optimisation and transformation projects
🏥 Comprehensive benefits package
If you have strong Epicor ERP support experience and are looking for an opportunity to make a real impact within a leading manufacturing organisation, we'd love to hear from you.
Epicor Support Analyst in Aberdeen employer: Chapman Tate Associates
Chapman Tate Associates offers an exceptional work environment for the Epicor Support Analyst role, providing fully remote flexibility that allows you to balance your professional and personal life seamlessly. With a focus on employee growth, you'll have access to career progression opportunities within a leading UK manufacturing organisation, alongside a comprehensive benefits package that supports your well-being. Join a dynamic team where your contributions will directly impact exciting ERP optimisation projects in a market-leading business.
StudySmarter Expert Advice🤫
We think this is how you could land Epicor Support Analyst in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing and ERP space. Let them know you're on the lookout for an Epicor Support Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your Epicor experience. Join relevant groups and engage with posts to get noticed by potential employers.
✨Tip Number 3
Prepare for those interviews! Brush up on common Epicor-related questions and scenarios you might face. Practise explaining how you've solved issues in the past and how you can bring value to the team.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application for the Epicor Support Analyst position. Plus, it shows you're serious about joining our awesome team!
We think you need these skills to ace Epicor Support Analyst in Aberdeen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Epicor ERP and any relevant manufacturing processes. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Epicor Support Analyst role. Share specific examples of how you've tackled similar challenges in the past.
Showcase Your Problem-Solving Skills:In your application, emphasise your proactive approach to troubleshooting and improving systems. We love candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Chapman Tate Associates
✨Know Your Epicor Inside Out
Make sure you brush up on your knowledge of Epicor ERP, especially the modules relevant to the role like Supply Chain and Manufacturing. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your proactive approach to troubleshooting.
✨Communicate Like a Pro
Since you'll be liaising with various stakeholders, practice explaining technical concepts in simple terms. Highlight your communication skills during the interview by engaging with the interviewer and asking clarifying questions.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your ability to handle real-life situations. Think about common ERP issues and how you would resolve them, as well as how you would gather requirements from users to improve processes.
